Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API - Degraded Performance
Incident
Report for Smartsheet
Resolved
On the morning of December 27th, at 8:17 AM pacific time, some users of the Smartsheet application may have received intermittent error messages or failures when attempting to load or save sheets. We discovered an inefficiency in the manner that our databases were being called in certain situations. Operations and Development were engaged and took action to mitigate the issue returning the service to normal by 10:53 AM pacific time. Additionally, we deployed a code fix the same day, in order to permanently correct this issue.
Monitoring
The recent technical issue is no longer active. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Investigating
The Smartsheet Application is currently experiencing some technical issues. Some users may experience temporary errors when loading or saving sheets. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
This incident affected: Core Application (Sheets).