Postmortem -
Read details
Mar 26, 17:21 PDT
Resolved -
This incident has been resolved.
Mar 25, 16:43 PDT
Monitoring -
A fix has been implemented. All prior and new uploads, crops, and watermarks are processing normally. We are monitoring to ensure continued stability of this feature.
Mar 25, 14:37 PDT
Identified -
We have identified the issue and are taking action to resolve. The service is recovering and we will continue to monitor. New uploads, crops, and watermarks should process without issue; prior failures will process over the next few hours. We will provide an update in 120 minutes.
Mar 25, 13:29 PDT
Update -
We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We will provide an update in 60 minutes.
Mar 25, 11:56 PDT
Update -
We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We will provide an update in 60 minutes.
Mar 25, 10:58 PDT
Update -
We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Mar 25, 10:21 PDT
Update -
We are continuing to investigate some customer reports of file processing errors in Brandfolder. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Mar 25, 09:55 PDT
Investigating -
We are currently investigating issues processing certain file types. We will provide an update in 30 minutes.
Mar 25, 09:25 PDT