tag:status.smartsheet.com,2005:/historySmartsheet Status - Incident History2024-03-18T19:29:22-07:00Smartsheettag:status.smartsheet.com,2005:Incident/202400082024-03-14T00:50:10-07:002024-03-15T11:40:00-07:00Monitoring some customer reports of errors loading Reports, Dashboards, Search, Notifications, and DataShuttle<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>22:09</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p>tag:status.smartsheet.com,2005:Incident/201877082024-03-07T16:00:37-08:002024-03-08T09:56:00-08:00Investigating DataTable workflows failing<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:47</var> PST</small><br><strong>Update</strong> - We are continuing to investigate some customer reports of DataTable workflows failing. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Update</strong> - We are continuing to investigate some customer reports of DataTable workflows failing. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Update</strong> - We are continuing to investigate some customer reports of DataTable workflows failing. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Update</strong> - We are continuing to investigate some customer reports of DataTable workflows failing. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of DataTable workflows failing. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p>tag:status.smartsheet.com,2005:Incident/201849642024-03-07T08:59:54-08:002024-03-07T11:32:23-08:00Smartsheet Intermittently Unavailable<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:06</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and all services are restored. We are continuing to monitor these features to ensure stability and performance.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:27</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue. We will provide an update in 60 minutes.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:28</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of delays and intermittent accessibility in sheets, reports, dashboards, workflows, and Admin Center. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/200929352024-03-07T08:00:56-08:002024-03-07T08:00:56-08:00Brandfolder Scheduled Maintenance 1<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:49</var> PST</small><br><strong>Scheduled</strong> - Brandfolder is undergoing required maintenance. During this period, we're expecting two interruptions to Brandfolder services lasting 5-20 minutes each.</p>tag:status.smartsheet.com,2005:Incident/201783622024-03-06T14:02:49-08:002024-03-06T14:22:26-08:00Smartsheet Components Intermittently Unavailable<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:08</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of all affected features.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:42</var> PST</small><br><strong>Identified</strong> - We've identified the issue and are working to resolve it. Forms and workflows are now operational. Dashboards, Notifications, Admin Center, and SCC are still experiencing issues. We will provide an update in 30 minutes.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> PST</small><br><strong>Update</strong> - We are currently investigating some customer reports of unavailable dashboards, form submissions intermittently failing, users unable to save workflows and notifications not working as intended. We will provide an update in 30 minutes.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:37</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of dashboard unavailable, form submissions intermittently failing, users unable to save workflows and notifications not working as intended. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/200523882024-02-22T20:41:01-08:002024-02-26T06:56:29-08:00Items Inaccessible Following Workspace Ownership Transfer<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:41</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:49</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix for workspace ownership transfer issues. We've also implemented a fix to restore access to assets that were affected and are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:19</var> PST</small><br><strong>Identified</strong> - We have identified and implemented a fix for workspace ownership transfer issues. We are continuing to restore access to assets that were affected. We will provide an update when this is completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:33</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some reports of items becoming inaccessible following a workspace ownership transfer. Please avoid executing workspace ownership transfers until we implement a fix. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/199424192024-02-08T14:28:21-08:002024-02-08T14:28:52-08:00Dashboard Widgets<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:27</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix and monitoring to ensure stability to the Dashboards service.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:22</var> PST</small><br><strong>Identified</strong> - We have identified the issue and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports of some Dashboard widgets display issues. We will share an update within 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/199400372024-02-08T09:53:26-08:002024-02-08T13:31:28-08:00Smartsheet app connectivity<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure the stability of the service.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:27</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will continue providing updates every 30 minutes and will send another notification to subscribers.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:07</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of Smartsheet app connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p>tag:status.smartsheet.com,2005:Incident/199334182024-02-07T15:33:15-08:002024-02-08T15:22:49-08:00Smartsheet Intermittent Connectivity<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:33</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure stability of the service.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will post another update within 60 minutes.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of Smartsheet connectivity. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/198853912024-02-01T10:24:30-08:002024-02-01T10:35:03-08:00Intermittent Errors<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:23</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:22</var> PST</small><br><strong>Identified</strong> - We have identified the issue and taken action to resolve.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Investigating</strong> - We are currently investigating errors when loading reports. An error will occur upon opening a report, however users can proceed to close the error and access the report successfully. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/198827932024-02-01T03:49:35-08:002024-02-01T07:32:40-08:00Smartsheet Unavailable<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>03:49</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>01:25</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>00:52</var> PST</small><br><strong>Investigating</strong> - We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.</p>tag:status.smartsheet.com,2005:Incident/198329612024-01-25T15:08:36-08:002024-01-30T16:16:28-08:00Investigating login issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:08</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:56</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:38</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of users receiving an error when . We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p>tag:status.smartsheet.com,2005:Incident/196719342024-01-10T16:15:07-08:002024-01-12T07:05:16-08:00Some Dashboard Widgets unavailable<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:15</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:14</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some reports of some dashboard widgets being unavailable. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/194504132023-12-15T13:54:07-08:002023-12-20T11:42:54-08:00Unable to Search<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:54</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:28</var> PST</small><br><strong>Update</strong> - We have identified the issue are taking action to resolve. We will continue to monitor the situation. We will provide an update in 30 minutes.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Update</strong> - We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Update</strong> - We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:49</var> PST</small><br><strong>Identified</strong> - We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of being unable to search in Smartsheet. We will provide an update in 30 minutes.</p>tag:status.smartsheet.com,2005:Incident/194442972023-12-14T20:22:00-08:002023-12-21T10:41:32-08:00Smartsheet intermittent connectivity<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>20:22</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:17</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure stability of the service.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Identified</strong> - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:41</var> PST</small><br><strong>Investigating</strong> - We're investigating customer reports of Smartsheet intermittently connecting. We will provide an update within 30 mins.</p>tag:status.smartsheet.com,2005:Incident/194204802023-12-12T14:29:04-08:002023-12-13T15:56:44-08:00Data Shuttle intermittently syncing<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:29</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the service for stability.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:48</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:22</var> PST</small><br><strong>Investigating</strong> - We're investigating customer reports of Data Shuttle intermittently syncing to the target sheet. We will update within 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/193210202023-12-04T15:38:16-08:002023-12-04T15:39:01-08:00Smartsheet Intermittent Connectivity<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Monitoring</strong> - We've received customer reports of Smartsheet intermittent connectivity. A fix has been implemented and we are monitoring to ensure continued stability of the service.</p>tag:status.smartsheet.com,2005:Incident/192434912023-11-29T14:13:34-08:002023-11-30T14:12:01-08:00Investigating<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:13</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:08</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:01</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:52</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of receiving an error when attempting to access a sheet in Smartsheet. This typically occurs when attempting to access using the Reply in Smartsheet from a conversation but may also occur when attempting to access a specific row with a link to the row.<br /><br />The error can be cleared by refreshing the browser, but you will be directed to the top of the sheet instead of to the expected row.<br /><br />We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/191188982023-11-14T10:49:28-08:002023-11-14T10:50:29-08:00Search Offline<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:49</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:49</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will provide an update in 30 minutes.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:39</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports of customers unable to search in Smartsheet. We will provide an update in 30 minutes.</p>tag:status.smartsheet.com,2005:Incident/191106232023-11-13T14:02:44-08:002023-11-13T16:30:52-08:00Reports of customers unable to access Smartsheet<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:02</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of customers unable to access Smartsheet. We will provide an update in 60 minutes.</p>tag:status.smartsheet.com,2005:Incident/190372392023-11-06T10:07:43-08:002023-11-06T11:08:51-08:00Authentication and Sign In: Login Failures for Control Center & Dynamic View Applications<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> PST</small><br><strong>Investigating</strong> - We are investigating failures logging into Smartsheet Control Center & Dynamic View Applications, and will provide an update within the next 30 minutes.</p>tag:status.smartsheet.com,2005:Incident/186463592023-09-29T17:23:44-07:002023-09-29T17:33:23-07:00Smartsheet Unavailable<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring to ensure the stability of the service.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:14</var> PDT</small><br><strong>Investigating</strong> - We are investigating customer reports of Smartsheet being unavailable. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.</p>tag:status.smartsheet.com,2005:Incident/184385982023-09-08T15:39:34-07:002023-10-02T06:56:28-07:00Reports of customers unable to access Smartsheet<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:58</var> PDT</small><br><strong>Update</strong> - We are currently investigating some customer reports of customers unable to access Smartsheet. We will provide an update in 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:23</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating some customer reports of customers unable to access Smartsheet.</p>tag:status.smartsheet.com,2005:Incident/183268032023-08-30T18:18:15-07:002023-08-30T18:41:00-07:00Reports of 504 Gateway error during login<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>18:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. We are monitoring to ensure continued stability of this feature</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:34</var> PDT</small><br><strong>Monitoring</strong> - We are aware of some users being unable to access Smartsheet via single sign on. A fix has been implemented and we are monitoring to ensure continued stability of this feature.</p>tag:status.smartsheet.com,2005:Incident/183260912023-08-30T17:32:57-07:002023-08-30T18:13:37-07:00Reports of Too Many Requests in Smartsheet App<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>17:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:40</var> PDT</small><br><strong>Update</strong> - We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:09</var> PDT</small><br><strong>Investigating</strong> - We are actively investigating the service to ensure latency in the Smartsheet App has recovered.</p>