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All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to continue to improve the Smartsheet application, we're performing system maintenance on December 10, 2016 from 1700 to 2100 (PST). During this 240 minute period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Posted on Nov 29, 07:14 PST
Past Incidents
Dec 6, 2016

No incidents reported today.

Dec 5, 2016
Resolved - On December 5, 2016 at 7:24 AM Pacific Standard Time (PST), customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets.

Our operations team discovered a condition causing network saturation and took action to reduce the load on the system at 8:20 AM PST. The shutdown of these backend systems caused delays for Webhooks, Connectors (Jira and Salesforce integration), and Resource Views.

At 8:42 AM PST our operations team made a configuration change that allowed the system to return to a normal operational state. At 9:45 AM PST we determined that the system had stabilized and we resumed operations for the suspended services. We have continued to monitor systems since this time and they have operated as expected.
Dec 5, 21:16 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Dec 5, 10:47 PST
Update - We've identified the cause of recent technical issues on Smartsheet and are working on it right now.

While https://www.smartsheet.com is temporarily unavailable please navigate to https://app.smartsheet.com to access the Smartsheet application
Dec 5, 09:35 PST
Identified - We've identified the cause of recent technical issues on Smartsheet and are working on it right now.
Dec 5, 09:13 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience
Dec 5, 08:33 PST
Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016
Resolved - This morning at 06:35 Pacific Standard Time (PST) users attempting to access the Smartsheet application may have encountered errors. System health was restored at 12:00 PST. We have continued to monitor systems since this time and they have operated as expected
Nov 28, 17:56 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Nov 28, 12:16 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Nov 28, 09:02 PST
Resolved - This morning at 06:45 Pacific Standard Time (PST), a node in our Search cluster fell out of sync. Cluster health was restored at 11:47 PST, at which time delayed updates began processing, and at 16:56 PST this processing was completed. We have continued to monitor systems since 11:47 PST and they have operated as expected.
Nov 28, 17:56 PST
Identified - We have identified the issue causing delays to search functionality, and are currently processing a backlog of message updates to the search service. Thank you for your patience.
Nov 28, 12:15 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Nov 28, 07:39 PST
Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016
Resolved - Beginning at 7:42 PM Pacific Standard Time (PST) on November 23, 2016, customers using the Smartsheet application may have experienced slowness or errors when attempting to load or save a report.

By 12:42 PM PST on November 24, 2016 a solution for the problem was identified, and we determined system status had returned to normal. We have continued to monitor systems since this time and they have operated as expected.
Nov 24, 17:31 PST
Monitoring - We have fixed the issue with Reports for Smartsheet. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Nov 24, 12:44 PST
Investigating - We're currently experiencing technical issues with Reports in Smartsheet. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Nov 24, 12:11 PST
Nov 23, 2016
Resolved - On November 22, 2016 at 06:36 AM Pacific Standard Time, webhooks that were triggered were determined to have a latent response. This backlog continued throughout the day, our teams investigated and determined this to be due to a configured setting not being respected.

By 11:09 PM Pacific Standard Time a solution for the problem was identified, and by 11:17 PM Pacific Standard Time we determined system status had returned to normal. We have continued to monitor systems since this time and they have operated as expected.
Nov 23, 11:14 PST
Monitoring - We have fixed an issue causing delays with Webhooks and Connectors services for Smartsheet. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Nov 22, 23:41 PST
Identified - Our Operations team has identified the issue delaying the Webhooks and Connectors services for Smartsheet, and is continuing to work to solve the issue. Thank you for your patience.
Nov 22, 17:29 PST
Investigating - The Webhooks and Connectors services for Smartsheet are currently experiencing some technical issues. We are aware of the issues and are working to get it fixed right away. Thanks for your patience.
Nov 22, 14:20 PST
Nov 21, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.

Nov 19, 2016

No incidents reported.

Nov 18, 2016

No incidents reported.

Nov 17, 2016
On the evening of November 17, 2016 at 17:55 Pacific Standard Time Users attempting to access the Smartsheet application may have encountered errors. System health was restored at 18:00 Pacific Standard Time, and has continued to perform as expected since.
Nov 17, 19:14 PST
Nov 16, 2016

No incidents reported.

Nov 15, 2016

No incidents reported.

Nov 14, 2016

No incidents reported.

Nov 13, 2016
Resolved - On the morning of November 13, 2016 customers using the Smartsheet application may have experienced delays with System Generated emails from Smartsheet.

System health was restored by our Operations team at 11:30 AM Pacific Standard Time and the system has continued to perform as expected since.
Nov 13, 19:00 PST
Monitoring - We have fixed an issue causing delays with System Generated emails in Smartsheet. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Nov 13, 12:42 PST
Nov 12, 2016
Completed - The scheduled maintenance has been completed
Nov 12, 18:16 PST
Update - Our planned downtime for product upgrades has now extended past the anticipated maintenance window. We are continuing to work quickly to get you back to work, and appreciate your patience. Please stay tuned for updates!
Nov 12, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:01 PST
Scheduled - In order to continue to improve the Smartsheet application, we're performing system maintenance on November 12, 2016 from 1700 to 1800 (PST). During this 60 minute period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Nov 4, 11:22 PST
Nov 11, 2016

No incidents reported.

Nov 10, 2016

No incidents reported.

Nov 9, 2016

No incidents reported.

Nov 8, 2016

No incidents reported.

Nov 7, 2016
Resolved - On November 7, 2016 at 11:25 AM Pacific Standard Time, customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets.

Our Operations team discovered a condition causing network saturation and took action to reduce the load on the system at 11:33 AM Pacific Standard Time. The shutdown of these backend systems caused delays for Webhooks, Connectors (Jira and Salesforce integration), Resource Views, and updates.

At 11:47 AM our Operations team implemented a solution for the problem, and by 11:52 AM Pacific Standard Time we determined system status had returned to normal and we resumed operations for the suspended services. We have continued to monitor systems since this time and they have operated as expected.
Nov 7, 17:15 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Nov 7, 11:49 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Nov 7, 11:25 PST
Nov 6, 2016

No incidents reported.