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All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 30, 2017

No incidents reported today.

Mar 29, 2017

No incidents reported.

Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - This morning at 7:53 AM pacific time, users of the Smartsheet Reporting service may have received error messages when loading reports or slowness when creating new reports. Our Operations team engaged and began to investigate the issue. By 8:38 AM pacific time, the systems began processing normally and working through any new requests that had not finished processing. The backlog was completely processed by 8:53 AM pacific time and the system has continued to operate as expected since.
Mar 17, 17:30 PDT
Monitoring - The Reporting service has returned to operational status. We will continue to monitor the service to ensure stability and normal function.
Mar 17, 09:33 PDT
Investigating - We're currently experiencing technical issues with Reports in Smartsheet. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Mar 17, 08:31 PDT
Resolved - On Wednesday, March 15th at 8:04 AM pacific time, users of Smartsheet's Search feature would have noticed a delay in updates to the Search service. Our engineers engaged and attempted to isolate the cause of the issue. After multiple attempts to restart our messaging queues and indexers, our engineers corrected an issue of runaway resource consumption on the Search datastore. At 2:27 PM pacific time, Search began processing it's backlog. The backlog completed processing at 8:46 PM pacific time allowing updates to Search to process in a timely manner.
Mar 17, 17:00 PDT
Monitoring - Our engineers have identified and solved the issue preventing new data from being loaded into Search, and our systems are currently processing the data that has not yet been entered into Search. Our team will continue to monitor the Smartsheet application to make sure everything is operating normally.
Mar 15, 14:35 PDT
Update - Our engineers are actively engaged and continuing to investigate the delays in search functionality.
Mar 15, 13:03 PDT
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Mar 15, 12:10 PDT
Mar 16, 2017

No incidents reported.

Mar 14, 2017
Resolved - On Monday, March 13th, 2017 at 6:18 PM Pacific Daylight Time (PDT), users of the Smartsheet application would have experienced issues accessing the application.

Our engineers responded and discovered an error with the database, and the Smartsheet application's service was restored by 6:33 PM PDT. We have continued to monitor systems since this time and they have operated as expected.
Mar 14, 15:31 PDT
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Mar 13, 18:37 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Mar 13, 18:23 PDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017

No incidents reported.

Mar 8, 2017

No incidents reported.

Mar 7, 2017

No incidents reported.

Mar 6, 2017

No incidents reported.

Mar 5, 2017

No incidents reported.

Mar 4, 2017
Resolved - On March 3rd at 8:15 AM pacific time, users of the Smartsheet search feature experienced delays in recent or new content showing up in search results. Our operations team engaged and identified that the search platform had undergone an automated failover recovery event. Once the event had completed the system processed through the messages that had queued during the event, it was confirmed that by 6:13 PM pacific time the search platform had fully recovered and processed through any delay. During this period, search functionality was available with the exception of a delay in new data being added. At this time all search functionality has been completely restored.
Mar 4, 06:52 PST
Identified - We've identified the cause of the delays to Search functionality and are working to resolve them. Thank you for your patience.
Mar 3, 09:42 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Mar 3, 08:45 PST
Mar 2, 2017

No incidents reported.

Mar 1, 2017

No incidents reported.

Feb 28, 2017
Resolved - On February 28th, 2017 at 9:38 AM Pacific Standard Time (PST) the Amazon Simple Storage Service (S3) in the US-EAST-1 Region began generating errors and became inaccessible. During this time Smartsheet customers would not have been able to upload any new files to the Smartsheet application, interact with any previously uploaded files, publish sheets to HTML and view previously published sheets, and receive sheet backups.

At 2:04 PM PST on February 28th, 2017 the US-EAST-1 Region for Amazon S3 recovered, and the Smartsheet operations team determined system status had returned to normal. We have continued to monitor our systems since this time and they have operated as expected.

Amazon has posted results from their investigation here:
https://aws.amazon.com/message/41926/
Feb 28, 21:00 PST
Monitoring - Amazon is now reporting full recovery for their S3 platform, and our teams have confirmed that the issues with file uploads, accessing existing files that had been uploaded, and Published HTML sheets have been resolved. We are currently monitoring the Smartsheet application to ensure everything is operating normally
Feb 28, 14:21 PST
Identified - Smartsheet customers attempting to upload files to Smartsheet, access files previously uploaded to Smartsheet, and access Published HTML sheets will currently experience issues. Smartsheet uses a secure proxy to Amazon S3 for file storage, and at this time the Amazon S3 US-EAST-1 Region is currently experiencing an increased error rate. Our operations team is continuing to monitor the Amazon S3 incident, and we apologize for the inconvenience

https://status.aws.amazon.com/
Feb 28, 10:24 PST