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All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2017

No incidents reported today.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017
Completed - The scheduled maintenance has been completed
Feb 11, 19:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:00 PST
Scheduled - In order to continue to improve the Smartsheet application, we're performing system maintenance on February 11, 2017 from 5:00 PM to 9:00 PM (PST). During this four hour period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Feb 3, 17:00 PST
Feb 10, 2017

No incidents reported.

Feb 9, 2017
Resolved - Starting at 5:50 AM Pacific Standard Time (PST) the Smartsheet mail systems began processing an amount of email not characteristically associated with that time period. This increase in mail resulted in delays for all customers using system generated emails.

Smartsheet Support began receiving user reports that system generated e-mail were delayed at 8:20 AM PST, at which time our Operations team was engaged and began investigating the issue. Smartsheet teams identified that the e-mails were originating from a single source, and mitigation steps were taken to prevent additional actions directed against Smartsheet. By 10:30 AM PST Smartsheet’s mail queues had returned to normal levels, and by 11:00 AM PST it was confirmed that email was being sent in a timely manner.
Feb 9, 17:00 PST
Identified - We have identified the problem delaying System Generated emails from Smartsheet and are continuing to work to resolve the issue.
Feb 9, 10:02 PST
Investigating - We're currently experiencing some delay issues with System Generated emails in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Feb 9, 09:02 PST
Resolved - On February 8th at 8:02 AM pacific time, some users of the Smartsheet application from certain locations would have experienced issues connecting to the Smartsheet application. Our Engineers engaged and worked with our network provider to resolve the issue. Full service was restored to the application by 8:36 AM pacific time. The issue was identical to the problem we experienced on January 26th as well. From the lessons learned from the first occurrence of this issue, we've already started to make changes both to our infrastructure and our process. We will continue to move forward on the following points.

- For the long term benefit of customers and their use of our application, we recently introduced additional network redundancy to our datacenter infrastructure.
- Though it worked flawlessly for more than 2 months, unplanned application downtimes on 1/26 and 2/8 are directly related to the addition of this additional redundancy.
- We are actively working with our partners and providers to fully identify and resolve the issue prior to fully bringing this additional redundancy back online.
- We regret the customer impact of these unplanned downtimes. The health of the application and the satisfaction of our customers will be best served by the continued investments to our technical infrastructure.
Feb 9, 16:38 PST
Monitoring - The recent technical issue causing a drop in network connections has been resolved. We are currently monitoring the Smartsheet application to make sure everything is operating normally
Feb 8, 08:48 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Feb 8, 08:19 PST
Feb 7, 2017

No incidents reported.

Feb 6, 2017

No incidents reported.

Feb 5, 2017

No incidents reported.

Feb 4, 2017

No incidents reported.

Feb 3, 2017
Resolved - The Smartsheet application is healthy.

On February 2, at 8:30 AM PST, a back end message queueing system experienced a failure that held connections open to the database as well as other systems. This stopped processing for all requests to the Smartsheet application causing an unplanned system outage.

Smartsheet’s operations and development teams immediately engaged to troubleshoot and remedy the situation. For the next two hours our engineers worked to determine root cause and return functionality to the system. Initially noticing the flood of open connections, a series of partial and full restarts of the front end application servers was attempted with no impact to functionality. Back end batch services were also halted to ease pressure on the system. During this time thread dumps were taken which lead to the discovery of a problem with the message queueing system.

At 10:20 AM PST our message queueing system was turned off in order to perform a rebuild of the queueing system. This allowed the core application to be available at 10:30 AM but updates to systems such as Search, Reporting, Resource Management, Webhooks, Connectors, and Email were delayed. The message queue was brought back online at 11:55 AM PST allowing new requests to these systems and restoring system availability.

Based on lessons learned from yesterday’s outage, Smartsheet will:
Add more monitoring on all core systems.
Further refine our operating and communications playbooks for addressing such issues.
Increase investments in reliability of components.
Add more redundancy to our network.
Feb 3, 12:09 PST
Identified - We're currently experiencing some delay issues with the search, reporting, and webhook functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Feb 2, 10:27 PST
Monitoring - The recent technical issue has been resolved, and we are currently monitoring the Smartsheet application to make sure everything is operating normally
Feb 2, 10:27 PST
Update - Our operations team is continuing to work on a resolution. Thank you for your patience.
Feb 2, 09:54 PST
Identified - We have identified the problem and are continuing to work to resolve the issue.
Feb 2, 08:58 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Feb 2, 08:29 PST
Feb 1, 2017

No incidents reported.

Jan 31, 2017

No incidents reported.

Jan 30, 2017

No incidents reported.

Jan 29, 2017

No incidents reported.

Jan 28, 2017

No incidents reported.

Jan 27, 2017

No incidents reported.

Jan 26, 2017
Resolved - This morning at 9:00, Smartsheet users in multiple geographic locations experienced issues connecting to the application. While working with our network provider, they identified an incorrect configuration. They restarted their service which appears to have corrected a bad route configuration at 3:57 PM pacific time and Operations verified a return to normal levels of traffic. We are continuing to work with the network provider and monitor the network activity and the application to ensure this issue is resolved.
Jan 26, 17:45 PST
Update - This morning at 9:00, Smartsheet users in multiple geographic locations experienced issues connecting to the application. While working with our network provider, they identified an incorrect configuration. They restarted their service which appears to have corrected a bad route configuration at 3:57 PM pacific time and Operations verified a return to normal levels of traffic. We are continuing to work with the network provider and monitor the network activity and the application to ensure this issue is resolved.
Jan 26, 17:45 PST
Update - The recent technical issue causing a loss of connectivity for some users of the Smartsheet application has been corrected. We are continuing to monitor the issue at this time to ensure traffic flows as expected.
Jan 26, 17:12 PST
Monitoring - Some users of the Smartsheet application are reporting issues when attempting to access the application. At this time, we have verified that the Smartsheet application is functioning normally and that this problem is an external network event causing general connectivity issues for users in specific regions.
Jan 26, 10:03 PST
Jan 25, 2017

No incidents reported.

Jan 24, 2017

No incidents reported.

Jan 23, 2017

No incidents reported.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.