Smartsheet Logo
All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016
Resolved - On September 26th at 11:25 AM Pacific Time, customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets. We discovered an unbounded query in the way the code accessed the database which was aggravated under load. Operations took action and stopped the load on the system which returned system function to normal state by 11:55 AM Pacific Time . We deployed a fix to correct the query on September 26th at 6:50 PM Pacific Time. We have continued to monitor the network and system traffic since that time. They have preformed without incident since the fix was deployed.
Sep 27, 17:03 PDT
Monitoring - The recent technical issue is no longer active. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Sep 26, 15:49 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 26, 11:58 PDT
Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016
Resolved - On September 19th at 11:25 AM Pacific Time, users of the Smartsheet application may have experienced intermittent latency or errors when attempting to load or save sheets. Our operations team identified the issue and found that network activity on the up link to our providers had reached a throughput limit.

We have implemented changes to reduce our network utilization and have seen improved performance. We are also building out our infrastructure to continue to provide an excellent customer experience going forward.

Since implementing the enhancements, the systems have continued to function as expected.
Sep 21, 15:28 PDT
Monitoring - Some users of the Smartsheet Application may have recently experienced errors while attempting to load and save sheets. The interruption is no longer active and we are investigating. Thanks for your patience.
Sep 19, 14:35 PDT
Sep 20, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016
Resolved - This morning at 11:35 Pacific Daylight Time, some customers attempting to load or save sheets may have experienced failures. Search, Reporting, Resource Management, SSO, and Webhooks were also affected during this period. System health was restored at 11:44 Pacific Daylight Time and the system has continued to perform as expected since.
Sep 16, 16:25 PDT
Monitoring - The Smartsheet Application recently experienced a service interruption. The interruption is no longer active and we are investigating. Thanks for your patience.
Sep 16, 11:57 PDT
Sep 15, 2016

No incidents reported.

Sep 14, 2016
Resolved - This morning at 0806 Pacific Daylight Time, some customers attempting to load or save sheets may have experienced failures. System health was restored at 0822 Pacific Daylight Time and the system has continued to perform as expected since.
Sep 14, 13:11 PDT
Monitoring - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issues and are working to get it fixed right away. Thanks for your patience.
Sep 14, 08:39 PDT
Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.

Sep 10, 2016

No incidents reported.

Sep 9, 2016

No incidents reported.

Sep 8, 2016

No incidents reported.

Sep 7, 2016

No incidents reported.

Sep 6, 2016

No incidents reported.

Sep 5, 2016
Resolved - This evening at 3:20 Pacific time, some customers attempting to load or save sheets may have experienced failures. System health was restored at 3:38 Pacific time and the system has continued to perform as expected since
Sep 5, 22:14 PDT
Monitoring - We've fixed the recent technical issue with and are currently monitoring to make sure everything is functioning normally.
Sep 5, 15:45 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 5, 15:34 PDT
Sep 4, 2016

No incidents reported.

Sep 3, 2016

No incidents reported.

Sep 2, 2016

No incidents reported.

Sep 1, 2016
Resolved - At 12:40 PM Pacific Time, users experienced issues creating webhooks. Existing webhook callbacks were also impacted as well as the Connectors platform. The problem was identified and corrected at 1:20 PM Pacific time and the system began processing the backlog of requests. The impacted systems have continued to perform as expected since.
Sep 1, 15:36 PDT
Monitoring - We've fixed the recent technical issue with and are currently monitoring to make sure everything is functioning normally.
Sep 1, 13:23 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 1, 13:14 PDT
Aug 31, 2016

No incidents reported.

Aug 30, 2016

No incidents reported.

Aug 29, 2016

No incidents reported.