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All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - On January 13th at 4:18 PM pacific time, users of the Smartsheet application encountered error messages and failures to load the application. Our Operations team took action and restored service by 4:25 PM pacific time. The application has continued to function as expected since that time.
Jan 13, 13:32 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jan 12, 16:54 PST
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017
Resolved - At 12:43 PM Pacific Standard Time (PST) on January 4, 2016 users of the Smartsheet Application would have experienced a delay in updates to Search. Our operations team responded and by 7:14 PM PST Search functionality had returned to a normal state.
Jan 6, 15:35 PST
Monitoring - The recent technical issue with Search Functionality is no longer active. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jan 4, 22:17 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 4, 13:19 PST
Resolved - At 12:43 PM Pacific Standard Time (PST) on January 4, 2016 users of the Smartsheet Application would have experienced a delay in updates to Reports. Our operations team responded and by 2:23 PM PST Reporting functionality had returned to a normal state.
Jan 6, 15:35 PST
Monitoring - The recent technical issue with reporting has been resolved, and we are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jan 4, 14:39 PST
Investigating - We're currently experiencing technical issues with Reports in Smartsheet. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 4, 13:34 PST
Jan 5, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.

Jan 2, 2017

No incidents reported.

Jan 1, 2017

No incidents reported.

Dec 31, 2016

No incidents reported.

Dec 30, 2016

No incidents reported.

Dec 29, 2016
Resolved - On the morning of December 27th, at 8:17 AM pacific time, some users of the Smartsheet application may have received intermittent error messages or failures when attempting to load or save sheets. We discovered an inefficiency in the manner that our databases were being called in certain situations. Operations and Development were engaged and took action to mitigate the issue returning the service to normal by 10:53 AM pacific time. Additionally, we deployed a code fix the same day, in order to permanently correct this issue.
Dec 29, 10:55 PST
Monitoring - The recent technical issue is no longer active. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Dec 27, 11:25 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. Some users may experience temporary errors when loading or saving sheets. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Dec 27, 09:38 PST
Dec 28, 2016

No incidents reported.

Dec 26, 2016

No incidents reported.

Dec 25, 2016

No incidents reported.

Dec 24, 2016

No incidents reported.

Dec 23, 2016

No incidents reported.

Dec 22, 2016
Resolved - On December 14th, we discovered an issue with Reporting functionality causing drop down menus in reports, and Symbol columns to not properly display. Our Operations and Development teams engaged and found a problem with a recent data migration between our data centers where data was not populated correctly. We released a fix on December 15th to correct this issue and were able to restore full functionality to Reporting.
Dec 22, 18:14 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Dec 21, 15:17 PST
Investigating - Customers using the Reporting service may encounter an error with reports displaying text in a column instead of symbols. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Dec 14, 13:23 PST
Resolved - On December 21st at 6:08 PM pacific time, users of the Smartsheet application experienced issues loading and saving sheets. Operations was engaged and narrowed the problem to the core datastore and took actions to recover. Operations was able to resolve the issue by 6:50 PM pacific time.
Dec 22, 17:16 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Dec 21, 18:30 PST
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Dec 21, 18:14 PST
Dec 20, 2016
Resolved - On December 19th at 5:00 PM Pacific time, users of the Smartsheet application may have experienced intermittent issues while trying to load Resource Views. Our operations team engaged and discovered a DNS misconfiguration causing the issue. The issues was resolved at 6:45 PM Pacific time and has performed as expected since.
Dec 20, 16:43 PST
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Dec 19, 19:42 PST
Investigating - We're currently experiencing some technical issues with Resource Management in Smartsheet. We are aware of the issue and are working to get it fixed right away.
Dec 19, 17:49 PST