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This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Automation rule processing delays

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted May 09, 2019 - 07:21 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted May 08, 2019 - 14:44 PDT

Identified

The cause of this issue has been identified and a fix is being implemented.
Posted May 08, 2019 - 12:21 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted May 08, 2019 - 11:45 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted May 08, 2019 - 09:30 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted May 08, 2019 - 08:58 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted May 08, 2019 - 08:25 PDT

Investigating

We're continuing to investigate and will provide another update in 30 minutes
Posted May 08, 2019 - 07:36 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted May 07, 2019 - 14:16 PDT

Identified

The cause of this issue has been identified and a fix is being implemented.
Posted May 07, 2019 - 13:41 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted May 07, 2019 - 12:31 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted May 07, 2019 - 11:59 PDT

Update

Alerts & Actions feature is now functional. We are continuing to investigate automation rule delays and will provide an update within the next 30 minutes.
Posted May 07, 2019 - 11:27 PDT

Update

Alerts & Actions rules are currently unavailable. We are investigating and will provide an update within the next 30 minutes.
Posted May 07, 2019 - 11:03 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted May 07, 2019 - 09:22 PDT

Update

Some users may experience up to a 30 minute delay with automation rules.
We're continuing to investigate and will provide another update in 30 minutes.
Posted May 07, 2019 - 08:52 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted May 07, 2019 - 08:22 PDT

Investigating

Our monitoring systems have detected a delay with automation rules.
We are investigating and will provide an update within the next 30 minutes.
Posted May 07, 2019 - 07:50 PDT