Smartsheet Status

Identified - We are working with third-party email security vendors to ensure that our automated emails are correctly identified as legitimate communications. We have made progress with these vendors and have seen significant improvements in deliverability. If you feel you are impacted by this, please check the settings on your email systems or contact support: https://help.smartsheet.com/contact. We will provide an update when more information is available.
Aug 7, 15:05 PDT

Update - We are continuing to investigate reports of app-generated emails not being received by a small number of customers. Some users have reported successful resolution by working with their IT teams to ensure that the domains listed in this help article, https://help.smartsheet.com/articles/1193198-troubleshooting-guide#email, are added to the allow list of their email spam and security systems.

If you feel you are impacted by this, please check the settings on your email systems or contact support: https://help.smartsheet.com/contact. We will provide an update when more information is available.
Jul 31, 10:29 PDT

Update - We are continuing to investigate reports of app-generated emails not being received by a small number of customers. We will provide an update when more information is available. If you feel you are impacted by this, please check the settings on your third-party email security app or contact support: https://help.smartsheet.com/contact
Jul 29, 11:15 PDT

Update - We are continuing to investigate reports of app-generated email delays.

We will provide an update within the next 60 minutes.
Jul 29, 10:03 PDT

Update - We are continuing to investigate reports of app-generated email delays.

We will provide an update within the next 30 minutes.
Jul 29, 09:32 PDT

Investigating - We are investigating some customer reports of email delivery delays of app-generated emails such as those generated from automated alerts, update requests, trial activation emails, and password resets.

We are investigating and will provide an update within the next 30 minutes.
Jul 29, 09:03 PDT

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Proofing Panel and Requests Operational

Uploading and Downloading Attachments Operational

Document Builder Operational

Notifications Operational

Email Operational

In App Operational

Messaging Apps Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

DataUploader Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

10000ft Operational

Resource Management Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 13, 2020

No incidents reported today.

Aug 12, 2020

Smartsheet Intermittently Unavailable (resolved)

Resolved - This incident has been resolved.
Aug 12, 13:03 PDT

Update - We are continuing to monitor for any further issues.
Aug 11, 20:43 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the Smartsheet application.
Aug 11, 12:54 PDT

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes.
Aug 11, 12:27 PDT

Aug 11, 2020

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

Unresolved incident: App-generated emails not being received.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Jul 30, 2020

Smartsheet Unavailable (resolved)

Resolved - This incident has been resolved.
Jul 30, 17:06 PDT

Monitoring - We briefly experienced an issue causing errors in Smartsheet. Users encountered failures logging in to Smartsheet or received the error message while in the application. A fix has been implemented and we are monitoring to ensure the stability of the application.
Jul 29, 17:15 PDT

Jul 29, 2020

Jul 28, 2020

Cross Sheet Cell Links Not Updating

Resolved - This incident has been resolved.
Jul 28, 18:39 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 27, 17:43 PDT

Identified - We have identified the issue with delays in cross sheet cell links updating and taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 27, 14:29 PDT

Update - We are continuing to investigate customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 13:55 PDT

Investigating - We are continuing to investigate customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 13:21 PDT

Identified - We have identified the issue and have taken action to resolve it. The service is currently recovering and we will continue to monitor its progress.
Jul 27, 12:29 PDT

Investigating - We are currently investigating customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 12:00 PDT

Cross-sheet References in Formulas Generating #REF Errors

Resolved - This incident has been resolved.
Jul 28, 11:59 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 27, 11:51 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 24, 13:27 PDT

Investigating - We are continuing to investigate an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide additional updates as they become available.
Jul 24, 10:46 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 23, 18:54 PDT

Update - We are continuing to investigate and will provide additional updates as they become available.
Jul 23, 18:17 PDT

Update - We are continuing to investigate an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide an update in 30 minutes.
Jul 23, 17:52 PDT

Update - We are continuing to investigate this issue.
Jul 23, 17:20 PDT

Investigating - We are currently investigating an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide an update in 30 minutes.
Jul 23, 17:18 PDT

Jul 27, 2020

Jul 26, 2020

No incidents reported.

Jul 25, 2020

Smartsheet Notifications Delayed

Resolved - This incident has been resolved.
Jul 25, 13:27 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 24, 13:29 PDT

Update - We are continuing to investigate this issue. Messaging Apps should no longer be impacted. We will provide an update in the next hour.
Jul 24, 13:01 PDT

Update - We are continuing to investigate this issue. We will provide an update in the next hour.
Jul 24, 11:58 PDT

Update - We are continuing to investigate this issue. We will provide an update in the next 30 minutes.
Jul 24, 11:24 PDT

Investigating - Our monitoring systems have detected some delivery delays of app-generated emails and in-app notifications. We are investigating and will provide an update within the next 30 minutes.
Jul 24, 10:53 PDT

Jul 24, 2020

Delay to Smartsheet Mail Delivery

Resolved - This incident has been resolved.
Jul 24, 08:44 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 23, 08:26 PDT

Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 23, 08:17 PDT

Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.
We are investigating and will provide an update within the next 30 minutes.
Jul 23, 08:02 PDT

Jul 23, 2020

Status Page Improvements

Completed - The scheduled maintenance has been completed.
Jul 23, 20:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 17:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:00 PDT

Scheduled - In order to improve communication regarding system status, we are updating our status.smartsheet.com website on Thursday, July 23rd between 5pm - 8pm PST. Once the work is completed, you'll have a new and improved view of all the Smartsheet services you rely on. After the update, you may continue to manage your individual service status subscriptions and notification methods via status.smartsheet.com.

Smartsheet products and services will not be impacted by this Status Page website update.
Jul 22, 17:16 PDT

Latency in Smartsheet App & Forms

Resolved - This incident has been resolved.
Jul 23, 11:42 PDT

Monitoring - Smartsheet experienced a temporary issue which impacted some loading and saving of Smartsheet items. A fix has been implemented and we are monitoring to ensure continued stability of the Smartsheet application.
Jul 22, 11:25 PDT

Attaching emails from Outlook

Resolved - This incident has been resolved.
Jul 23, 11:15 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 21, 19:50 PDT

Update - We're currently verifying the fix for this issue and expect it to be deployed within the next 7 days.
Jul 14, 12:17 PDT

Update - The cause of this issue has been identified; a fix is in development and expected to be deployed within the next 7 days.
Jul 7, 11:40 PDT

Identified - We are investigating an issue of being unable to drag & drop emails from Outlook into Smartsheet. If the file is saved locally on your computer (having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully. We will provide an update as new information becomes available.
Jun 29, 13:02 PDT

Jul 22, 2020

Jul 21, 2020

Jul 20, 2020

No incidents reported.

Jul 19, 2020

No incidents reported.

Jul 18, 2020

Smartsheet Community Inaccessible

Resolved - This incident has been resolved.
Jul 18, 14:45 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of the Smartsheet Community.
Jul 17, 14:37 PDT

Investigating - We are aware of an issue with the Smartsheet Community, community.smartsheet.com, being unreachable. We are investigating and will provide an update within the next 30 minutes.
Jul 17, 14:34 PDT

Jul 17, 2020

App-generated Email Delays

Resolved - This incident has been resolved.
Jul 17, 15:15 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the email service.
Jul 16, 15:16 PDT

Identified - We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 16, 14:45 PDT

Investigating - Our monitoring systems have detected email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.

We are investigating and will provide an update within the next 30 minutes.
Jul 16, 14:25 PDT

Jul 16, 2020

Jul 15, 2020

No incidents reported.

Jul 14, 2020

Unable to Load Some Sheets and Dashboard Widgets

Resolved - This incident has been resolved.
Jul 14, 12:00 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the service.
Jul 13, 12:01 PDT

Identified - We have identified an issue where a small portion of users may experience intermittent failures loading sheets and widgets on dashboards. Users can try to refresh the sheet or dashboard to resolve these issues. We will provide an update when more information is available.
Jul 13, 09:43 PDT

Update - We are continuing to investigate an issue where some users may experience intermittent failures on load widgets on dashboards. Users can try to refresh the dashboard to resolve. We will provide an update in 30 minutes.
Jul 13, 08:28 PDT

Investigating - We are currently investigating an issue where some users may experience intermittent failures on load widgets on dashboards. Users can try to refresh the dashboard to resolve. We will provide an update in 30 minutes.
Jul 13, 07:28 PDT

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