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All Systems Operational
Smartsheet Application Operational
90 days ago
99.98 % uptime
Today
Mobile/API   ? Operational
90 days ago
99.98 % uptime
Today
Web Application   ? Operational
90 days ago
99.98 % uptime
Today
System Generated Emails   ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality   ? Operational
90 days ago
100.0 % uptime
Today
Reporting   ? Operational
90 days ago
100.0 % uptime
Today
Resource Management   ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On)   ? Operational
90 days ago
100.0 % uptime
Today
Webhooks   ? Operational
90 days ago
100.0 % uptime
Today
Connectors   ? Operational
90 days ago
100.0 % uptime
Today
Integrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - Search has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Sep 17, 10:45 PDT
Monitoring - Search is currently recovered and we will continue to observe the application to ensure continued stability. Next status update in 90 minutes unless a change is noted.
Sep 17, 09:15 PDT
Investigating - The Smartsheet application is currently experiencing search delays. Newly created items and rows updated within the last 30 minutes will experience a delay appearing in search results. Smartsheet Engineering is investigating.
Sep 17, 08:18 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - The Smartsheet Application has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Sep 14, 14:31 PDT
Monitoring - We've fixed an issue that caused some users receiving an error message on sheet load
Sep 14, 07:59 PDT
Investigating - Some customers are currently reporting an issue loading the app with specific OS/Browser combinations. As a workaround: if you receive an error "We're Working to Restore Service" please try another browser.
Sep 14, 07:36 PDT
Resolved - This incident has been resolved.
Sep 14, 08:05 PDT
Monitoring - Our Site Reliability team was able to restore the server. Loading and saving is now working as expected.
Sep 14, 00:49 PDT
Identified - We've identified the issue and are taking corrective actions to restore the servers.
Sep 14, 00:31 PDT
Investigating - Site Reliability Team is currently investigating an issue with one of our servers that may cause a sheet to load properly.
Sep 14, 00:23 PDT
Sep 13, 2018
Resolved - A fix was successfully released to resolve the issue with the 3rd party integration authentication.
Sep 13, 19:17 PDT
Update - We are continuing to investigate this issue.
Sep 13, 12:47 PDT
Investigating - Our Developers are currently investigating an issue with 3rd party integration signing into Smartsheet.
Sep 13, 12:46 PDT
Sep 12, 2018
Resolved - We've identified the cause of the Zapier authentication token not refreshing and have corrected the issue. If you continue receiving this error please write to api@smartsheet.com.
Sep 12, 10:30 PDT
Investigating - We are currently investigating an issue with the Smartsheet Zapier integration. The Zapier integration authentication token is failing to refresh. Users are receiving the error that their account has been locked out due to a billing issue.
Sep 12, 09:20 PDT
Sep 11, 2018
Resolved - This incident has been resolved.
Sep 11, 13:01 PDT
Update - We are continuing to monitor for any further issues.
Sep 11, 13:00 PDT
Monitoring - Reporting is now operating as expected. We will be monitoring the service for the next few hours.
Sep 10, 13:04 PDT
Investigating - We're currently experiencing up to a 15 minute delay with Reporting. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 10, 12:51 PDT
Sep 9, 2018

No incidents reported.

Sep 8, 2018
Resolved - This incident has been resolved.
Sep 8, 14:52 PDT
Monitoring - All indicators normal for past few hours. Monitoring will continue for next 8 hours.
Sep 8, 05:51 PDT
Update - The delay in reporting is improving. Current delay is less than 20 minutes.
Sep 8, 00:49 PDT
Identified - The source of the reporting delays appears to have been identified, engineers working on resolution.
Sep 8, 00:17 PDT
Investigating - We are currently experiencing about a 45 minute delay in reporting. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 7, 23:30 PDT
Sep 6, 2018
Resolved - Summary:
Our hosting data center experienced a network issue which resulted in the Smartsheet platform being unavailable for some customers.

Impact:
The Smartsheet application experienced a temporary outage on 9/4 and was unavailable for some customers between 4:08 - 4:29pm PDT.
Sep 6, 07:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 08:01 PDT
Investigating - The Smartsheet application experienced a temporary outage and was briefly unavailable this afternoon between 4:08 - 4:29pm PDT.
Our data center experienced network issues which resulted in this outage.
Sep 4, 18:07 PDT
Sep 5, 2018
Resolved - Summary:
Our search queues became backed up due to a large influx of work. Engineering and Development have modified our search configurations to mitigate this behavior.

Impact:
Search results for anything new or updated may have delayed by up to 25 minutes.
Sep 5, 13:54 PDT
Identified - We're currently experiencing search delays in-app. Newly created items and rows updated within the last ~10 minutes will experience a short delay appearing in search results. Search functionality is quickly recovering.
Sep 5, 13:00 PDT
Investigating - We're currently experiencing a search delay in-app. Newly created items and rows updated within the last ~20 minutes will not appear in search results. Smartsheet Engineering is currently investigating.
Sep 5, 12:36 PDT
Sep 3, 2018

No incidents reported.

Sep 2, 2018

No incidents reported.

Sep 1, 2018

No incidents reported.

Aug 31, 2018

No incidents reported.

Aug 30, 2018

No incidents reported.

Aug 29, 2018

No incidents reported.

Aug 28, 2018

No incidents reported.

Aug 27, 2018

No incidents reported.

Aug 26, 2018

No incidents reported.

Aug 25, 2018
Completed - The scheduled maintenance has been completed.
Aug 25, 19:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 17:30 PDT
Scheduled - In order to continue to improve the Smartsheet application, we're performing system maintenance on August 25, from 5:30 p.m. to 8:30 p.m. PDT. During this 3 hour period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Aug 20, 15:20 PDT
Aug 24, 2018

No incidents reported.