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Smartsheet Status

 
 
All Systems Operational
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - This incident has been resolved.
Oct 21, 03:45 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 21, 01:45 PDT
Identified - We have identified the issue as caused by a delay in processing of cell link sheet data. The queued data is being processed, and the service is currently recovering. We will provide an update within 1 hour.
Oct 21, 01:27 PDT
Investigating - We are currently investigating some customer reports that there is a delay in updating existing cell links in sheets. Changing a cell link source value may not update the destination. We will provide an update within 1 hour.
Oct 21, 00:59 PDT
Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 18:39 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 20, 16:39 PDT
Update - We have taken action to mitigate the issue and the cell link service is recovering. We will provide an update when this issue is resolved.
Oct 20, 13:01 PDT
Identified - We have identified the issue as caused by a delay in processing of cell link sheet data. The queued data is being processed, and the service is currently recovering. We will provide an update in 1 hour.
Oct 20, 11:55 PDT
Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 11:05 PDT
Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 10:06 PDT
Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 08:55 PDT
Investigating - We are currently investigating some customer reports that there is a delay in updating existing cell links in sheets. Changing a cell link source value may not update the destination. We will provide an update in 30 minutes.
Oct 20, 08:15 PDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Postmortem - Read details
Oct 15, 10:25 PDT
Resolved - This incident has been resolved.
Oct 14, 19:17 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 14, 17:12 PDT
Investigating - We are currently investigating some customer reports of "An error has occurred in Smartsheet" when attempting to open dashboards. We will provide an update in 30 minutes.
Oct 14, 16:35 PDT
Oct 13, 2021
Postmortem - Read details
Oct 13, 21:28 PDT
Resolved - This incident has been resolved.
Oct 13, 21:26 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 13, 19:26 PDT
Investigating - We are currently investigating some customer reports that Admin Center is inaccessible. Navigating to https://admin.smartsheet.com will display a message that Admin Center can’t be accessed right now, and it will provide a button to use the legacy admin modal. We will provide an update in 30 minutes.
Oct 13, 19:07 PDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Postmortem - Read details
Oct 7, 15:40 PDT
Resolved - This incident has been resolved.
Oct 7, 15:38 PDT
Monitoring - Smartsheet search has recovered and search functionality is now working as expected. We are monitoring to ensure the continued stability of this feature.
Oct 7, 13:40 PDT
Identified - The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Oct 7, 13:17 PDT
Investigating - We're currently experiencing delays with search functionality. The impact is limited to newly created content within sheets not returning immediately in search results. We will provide an update in 30 minutes.
Oct 7, 12:24 PDT
Resolved - This incident has been resolved.
Oct 7, 15:34 PDT
Monitoring - We have implemented a fix and Slack and MS Teams alert types should now be available again in Smartsheet. We are monitoring to ensure the continued stability of these features.
Oct 7, 12:57 PDT
Update - We have implemented a fix and creation of Slack alerts should now be available again in Smartsheet. We are continuing to work to make creation of MS Teams alerts available again. We will provide another update in the next 30 minutes.
Oct 7, 12:17 PDT
Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 11:43 PDT
Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 11:13 PDT
Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 10:42 PDT
Identified - We are taking steps to mitigate this issue. While these steps are in progress, Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. We will provide another update in the next 30 minutes.
Oct 7, 10:12 PDT
Update - We are continuing to investigate this issue. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. We will provide another update in the next 30 minutes.
Oct 7, 09:50 PDT
Investigating - We are investigating customer reports of Slack/MS Teams based workflows being unavailable in the Automated Workflows editor. As part of this investigation, steps were taken to mitigate the issue. As a result, customers will temporarily be unable to create workflows which send alerts to Slack/MS Teams.

We will provide another update in the next 30 minutes.
Oct 7, 09:17 PDT
Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021
Postmortem - Read details
Oct 5, 07:04 PDT
Resolved - This incident has been resolved.
Oct 4, 19:00 PDT
Monitoring - Smartsheet search has recovered and search functionality is now working as expected. We are monitoring to ensure the continued stability of this feature.
Oct 4, 16:58 PDT
Update - We're continuing to experience delays in search functionality. We are continuing to investigate and will provide another update by 5 PM PST.
Oct 4, 13:02 PDT
Investigating - We're currently experiencing delays with search functionality. The impact is limited to newly created content within sheets not returning immediately in search results. We will provide another update at 1 PM PST.
Oct 4, 10:02 PDT
Postmortem - Read details
Oct 4, 19:01 PDT
Resolved - This incident has been resolved.
Oct 4, 09:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 07:18 PDT
Investigating - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home. To reach Smartsheet Support, navigate to https://help.smartsheet.com/.
Oct 4, 07:13 PDT
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021
Resolved - This incident has been resolved.
Oct 1, 12:05 PDT
Monitoring - We have implemented a fix and MS Teams bot messaging is now working as expected. We are continuing to monitor for the continued stability of this feature.
Oct 1, 10:06 PDT
Update - We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 1 hour.
Oct 1, 09:30 PDT
Update - We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 1 hour.
Oct 1, 08:30 PDT
Update - We've implemented a fix and issues with Google Hangouts, Workplace, Slack, and MS Teams notifications are resolved. We are continuing to monitor to ensure continued stability.

We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 30 minutes.
Oct 1, 08:00 PDT
Update - A fix has been implemented to allow existing notifications for Google Hangouts, Workplace and MS Teams to be processed. We are continuing to investigate reports of being unable to establish new notification workflows. We will provide an update in 30 minutes.
Oct 1, 07:18 PDT
Update - We are continuing to investigate customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 06:43 PDT
Update - We are continuing to investigate customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 06:13 PDT
Investigating - We are currently investigating some customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 05:43 PDT
Sep 30, 2021

No incidents reported.

Sep 29, 2021
Resolved - This incident has been resolved.
Sep 29, 14:37 PDT
Monitoring - We have received some customer reports of "503 Service Temporarily Unavailable" errors being encountered when attempting to access or use the Smartsheet application.

A fix has been implemented and we are monitoring the results.
Sep 29, 11:30 PDT
Sep 28, 2021

No incidents reported.

Sep 27, 2021
Postmortem - Read details
Sep 28, 12:19 PDT
Resolved - This incident has been resolved.
Sep 27, 17:46 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 27, 15:40 PDT
Identified - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Sep 27, 15:20 PDT
Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 14:36 PDT
Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 14:00 PDT
Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 13:29 PDT
Investigating - We are currently investigating some customer reports of sheets being read-only. We are also investigating reports of customers being unable to provision new projects in Smartsheet Control Center. We will provide an update in 30 minutes.
Sep 27, 12:56 PDT
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.