Smartsheet Logo
All Systems Operational
Smartsheet Application Operational
90 days ago
99.85 % uptime
Today
Mobile/API   ? Operational
90 days ago
99.99 % uptime
Today
Web Application   ? Operational
90 days ago
99.71 % uptime
Today
System Generated Emails   ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality   ? Operational
90 days ago
100.0 % uptime
Today
Reporting   ? Operational
90 days ago
100.0 % uptime
Today
Resource Management   ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On)   ? Operational
90 days ago
99.96 % uptime
Today
Webhooks   ? Operational
90 days ago
100.0 % uptime
Today
Connectors   ? Operational
90 days ago
100.0 % uptime
Today
Integrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2019

No incidents reported today.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Resolved - The maintenance is now complete.
Feb 9, 20:19 PST
Update - Beginning at 7 pm PST (Feb. 9th), there is planned maintenance activity. Some customers may experience intermittent connectivity issues accessing their sheets and reports.
We expect to have the maintenance to be completed by 10 pm PST.
Feb 9, 19:00 PST
Identified - Beginning at 7 pm PST (Feb. 9th), there is planned maintenance activity. Some customers may experience intermittent connectivity issues accessing their sheets and reports.
We expect to have the maintenance to be completed by 10 pm PST.
Feb 8, 13:09 PST
Feb 8, 2019
Resolved - This issue has been resolved.
After further review, this event had extended impact to the Update and Approval request features. Users may have noticed delayed update and/or approval requests between 8:00 - 10:00am PST.
Feb 8, 11:11 PST
Monitoring - Search performance is quickly recovering. We will continue monitoring this.
Feb 8, 10:51 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Feb 8, 10:36 PST
Feb 7, 2019
Resolved - Between Monday February 4th and Wednesday February 6th, some Smartsheet customers had trouble accessing Smartsheet or experienced slow performance working with Smartsheet data.
We want to provide you an explanation of the event and the steps we have taken to prevent future occurrences.

On Monday, February 4th, we began to see increased load on our application servers. Server usage would spike and it became unable to process user requests, causing overall slowdowns for some customers.

We immediately took several actions to mitigate customer impact. In parallel, our engineers began an investigation to identify the root cause. On Wednesday morning we identified a bug in our search service that under certain conditions caused search requests to consume large amounts of memory. We immediately took action to correct this issue and our service returned to normal operations at 11 am Wednesday, February 6th.

We understand that our customers depend on Smartsheet to support their critical business needs and we take that trust very seriously. We continue to focus on providing the best experience possible with Smartsheet and appreciate the partnership of our customers.
Feb 7, 12:00 PST
Monitoring - Engineering has identified and implemented a fix to improve application performance. We will continue monitoring the performance of our user experience.
Feb 6, 10:26 PST
Update - We have reduced the number of users being impacted. Our engineering team continues investigation. Mobile application and APIs are functioning normally.
Feb 6, 09:07 PST
Update - Our engineering team continues investigation into the application issues. Some users may receive error messages when loading the application. Refreshing browser may correct the error message. Mobile application and APIs are functioning normally.
Feb 6, 08:03 PST
Update - We have reduced the number of users being impacted. Our engineering team continues investigation. Mobile application and APIs are functioning normally.
Feb 5, 18:30 PST
Update - We have reduced the number of users being impacted. Our engineering team continues investigation. Mobile application and APIs are functioning normally.
Feb 5, 16:30 PST
Update - We have reduced the number of users being impacted. Our engineering team continues investigation. Mobile application and APIs are functioning normally.
Feb 5, 15:11 PST
Update - Our engineering team continues investigation into the application issues. Some users may receive error messages when loading the application. Refreshing browser may correct the error message. Mobile application and APIs are functioning normally.
Feb 5, 12:21 PST
Update - We are continuing to investigate an issue with the web application. Some users may receive error messages when loading the application. Refreshing browser may correct the error message. Mobile and API connections are not experiencing issues.
Feb 5, 09:42 PST
Investigating - We are currently investigating an issue with the web application. Users may receive error messages when loading the application. Mobile and API connections are not experiencing issues.
Feb 5, 08:08 PST
Monitoring - Our engineering team has completed implementation. We are monitoring the platform to ensure stability.
Feb 4, 19:54 PST
Update - Our engineering team is in the process of implementing optimizations to improve performance and address latency issues reported by users earlier today.
Feb 4, 17:55 PST
Identified - Our engineering team believes to have isolated the issue and latency issues are resolving for most users. Mobile application and API remain functioning without incident.
Feb 4, 15:57 PST
Update - We continue to work to resolve performance issues that some users have reported with the Smartsheet web app. The Smartsheet mobile app and API continue to function normally.
Feb 4, 14:21 PST
Update - Our engineering team continues to investigate an intermittent issue with the application loading. Some users may receive error messages when logging into the application, form submissions and saving edits. Some form submissions and edit saves may fail.
The mobile application/API is not affected and is fully functioning.
Feb 4, 12:39 PST
Update - We are currently investigating an issue with the application loading. Users may receive error messages when loading the application and form submissions may fail.
The mobile application/API is not affected and is fully functioning.
Feb 4, 11:20 PST
Investigating - We are currently investigating an issue with the application loading. Users may see errors loading the application.
Feb 4, 11:15 PST
Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.

Feb 1, 2019
Resolved - This issue has been resolved. To restore functionality, workflow owners must reset affected workflow.
Feb 1, 14:05 PST
Identified - To restore functionality, the Jira config admin will need to re-establish the connection to Jira in the account admin dashboard of the connector. Once the connection is authorized, workflow owners may enable workflows.
Feb 1, 10:23 PST
Investigating - We are currently investigating an issue where some users' workflows in the Smartsheet for JIRA Connector became disabled.
Feb 1, 08:56 PST
Jan 31, 2019
Resolved - This issue has been resolved.
Jan 31, 08:20 PST
Monitoring - A cause as been identified and implemented. We are monitoring to ensure continued stability of this feature.
Jan 30, 11:31 PST
Investigating - We are investigating errors when loading Reports. This is impacting a limited amount of customers.
Jan 29, 10:30 PST
Resolved - This issue has been resolved.
Jan 31, 08:20 PST
Monitoring - This issue has been resolved. We are monitoring to ensure continued stability of the platform.
Jan 30, 11:15 PST
Investigating - We are currently investigating an issue with Smartsheet Control Center. Users may be unable to access it at this time and could receive an error stating "This website is under heavy load." Our engineering teams are actively engaged and working to resolve this issue.
Jan 30, 10:47 PST
Jan 28, 2019

No incidents reported.

Jan 27, 2019

No incidents reported.

Jan 26, 2019

No incidents reported.

Jan 25, 2019

No incidents reported.

Jan 24, 2019

No incidents reported.

Jan 23, 2019
Resolved - This issue has been resolved.
Jan 23, 10:43 PST
Investigating - We're currently experiencing delays with search functionality. Newly created content may not appear in search results.
Jan 23, 08:55 PST
Jan 22, 2019
Resolved - This issue has been resolved.
Jan 22, 21:09 PST
Monitoring - A fix has been implemented. Users are able to create new Slack Alerts and Slack Notifications are being delivered as expected.
Jan 22, 13:51 PST
Investigating - We are currently investigating an issue with the Slack Integration. Users may be unable to create new Slack Alerts or receive Slack Notifications on previously configured Slack Alerts.
Jan 22, 13:08 PST
Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019
Resolved - The maintenance is now complete.
Jan 19, 20:30 PST
Monitoring - Beginning at 8 pm PST (Jan. 19th), we will be servicing our application.
The application will be unavailable during this time. This maintenance is scheduled to conclude within 30 minutes of starting.
Jan 14, 14:00 PST
Jan 18, 2019
Resolved - This issue has been resolved.
Jan 18, 18:00 PST
Identified - The cause of the issue has been identified and a fix is being implemented.
Jan 16, 13:16 PST
Investigating - We are investigating an issue with duplicate Reminder notifications being sent.
Jan 16, 06:52 PST
Jan 17, 2019
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Jan 17, 14:03 PST
Monitoring - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 17, 12:09 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 17, 10:40 PST
Jan 16, 2019
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Jan 16, 14:59 PST
Monitoring - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 16, 09:58 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 16, 09:38 PST