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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 17, 2024 - 06:28 PDT
Identified - We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Jul 17, 2024 - 06:17 PDT
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Desktop App Operational
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Operational
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Operational
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
In-App Chat Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2024

Unresolved incident: Unable to access Smartsheet.

Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 19:37 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 16, 17:37 PDT
Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul 16, 15:25 PDT
Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul 16, 13:18 PDT
Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul 16, 11:13 PDT
Identified - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Jul 16, 09:51 PDT
Investigating - We are currently investigating some customer reports of errors loading sheets and reports. We will provide an update in 60 minutes.
Jul 16, 09:12 PDT
Jul 15, 2024
Postmortem - Read details
Jul 15, 20:39 PDT
Resolved - This incident has been resolved.
Jul 15, 20:38 PDT
Monitoring - A fix has been implemented for automation delays, errors while editing automations, issues with automations retriggering in quick succession, errors loading or saving certain sheets and reports, and issues with certain report widgets on dashboards. We are monitoring to ensure continued stability of these features.
Jul 15, 18:37 PDT
Update - We are continuing to investigate customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
Jul 15, 16:41 PDT
Investigating - We are currently investigating some customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
Jul 15, 15:28 PDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Postmortem - Read details
Jul 16, 08:19 PDT
Resolved - This incident has been resolved.
Jul 13, 00:05 PDT
Monitoring - We are seeing recovery for our AI services and are continuing to monitor.
Jul 12, 23:38 PDT
Identified - We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We are seeing recovery for some services. We will provide an update in 60 minutes.
Jul 12, 22:37 PDT
Update - We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.
Jul 12, 21:38 PDT
Investigating - We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.
Jul 12, 20:38 PDT
Jul 12, 2024
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - This incident has been resolved.
Jul 3, 17:21 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 3, 15:22 PDT
Update - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Jul 3, 14:21 PDT
Identified - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Jul 3, 13:20 PDT
Update - We are continuing to investigate some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.
Jul 3, 12:21 PDT
Investigating - We are currently investigating some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.
Jul 3, 11:21 PDT
Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024
Resolved - This incident has been resolved.
Jun 28, 13:01 PDT
Update - We are continuing to monitor for any further issues.
Jun 28, 13:00 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. Customers may need to clear their browser cache to resolve this issue.
Jun 28, 10:58 PDT
Identified - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes. Customers may need to clear their browser cache to resolve this issue.
Jun 28, 10:45 PDT
Investigating - We are currently investigating some customer reports of checkbox columns not displaying correctly. We will provide an update in 60 minutes.
Jun 28, 10:15 PDT
Jun 27, 2024

No incidents reported.

Jun 26, 2024

No incidents reported.

Jun 25, 2024

No incidents reported.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.