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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
Monitoring - The issue has been identified and a fix has been implemented.
Dec 04, 2024 - 11:08 PST
Core Application ? Degraded Performance
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sheets ? Degraded Performance
Forms ? Operational
Reports ? Degraded Performance
Dashboards ? Degraded Performance
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
File Library Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Conversations ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Sharing ? Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Advance Capabilities ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Apps Operational
Desktop App Operational
Mobile App ? Operational
Search ? Operational
Third Party Sign In ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Operational
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Operational
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
In-App Chat Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2024

Unresolved incident: Sheet loading delays and errors.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 19:12 PST
Monitoring - A fix has been implemented and we are monitoring to ensure stability of the service.
Nov 15, 17:12 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 16:03 PST
Update - We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.
Nov 15, 15:05 PST
Investigating - We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.
Nov 15, 14:05 PST
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024
Postmortem - Read details
Nov 7, 09:25 PST
Resolved - A fix has been implemented and we are monitoring to ensure the continued stability of this feature
Nov 5, 12:22 PST
Investigating - We are currently investigating some user reports of slow load times of the control center UI.
Nov 5, 12:14 PST
Nov 4, 2024
Resolved - Between 4:14 PM and 4:18 PM PST, users may have experienced degraded access to Smartsheet, including issues with loading the app and data. This was due to a maintenance update that unintentionally impacted production traffic. The maintenance completed with no further impact.
Nov 4, 17:10 PST
Resolved - Control Center experienced a provisioning issue from 11/1 at 1:47 PM PST to 11/4 at 9:15 AM PST. During this time any sheet references within a newly provisioned project may not have properly relinked from the blueprint source template item to the appropriate project item. Reprovisioning the affected project(s) will address the issue.
Nov 4, 15:18 PST