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All Systems Operational
Smartsheet Application Operational
Mobile/API ? Operational
Web Application ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to continue to improve the Smartsheet application, we're performing system maintenance on August 19, 2017 from 5:00 PM to 7:00 PM (PDT). During this two hour period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Posted on Aug 11, 17:00 PDT
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - This morning, August 11th at 7:00 AM PDT, users of the Smartsheet application experienced issues logging in to the application and were unable to load or save sheets. Our Operations team was engaged and made a configuration change rate limiting the number of messages processed asynchronously; the change mitigated the issue and the application was brought back online by 7:47 AM PDT. We have continued to monitor our systems since that time and they have operated as expected.
Aug 11, 16:58 PDT
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally
Aug 11, 07:46 PDT
Update - We are continuing to investigate the the issues with the Smartsheet Application. The Smartsheet API and Mobile app are functional at this time
Aug 11, 07:27 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Aug 11, 07:12 PDT
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017

No incidents reported.

Aug 2, 2017
Resolved - This morning at 6:30 AM PDT, Smartsheet's Customer Support team reported issues of customers in eastern regions of the United States experiencing timeouts and errors while attempting to load the Smartsheet Application. Operations engaged and did a review of Smartsheet systems and network status. It was determined that the event was external to the Smartsheet Application and infrastructure.
Aug 2, 13:48 PDT
Monitoring - After reviewing our systems and networks, we've identified the issue as an external network event and not a problem with the Smartsheet Application. We are continuing to monitor the situation at this time.
Aug 2, 10:22 PDT
Investigating - We are receiving reports of users in the eastern region of the United States experiencing timeouts or issues connecting to the Smartsheet application. We are investigating the issue. Thanks for your patience.
Aug 2, 07:35 PDT
Aug 1, 2017

No incidents reported.

Jul 31, 2017

No incidents reported.

Jul 30, 2017

No incidents reported.

Jul 29, 2017

No incidents reported.

Jul 28, 2017

No incidents reported.

Jul 27, 2017

No incidents reported.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.