Smartsheet Status

Smartsheet Application & API

Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jun 22, 08:29 PDT

Identified - We have identified the issue causing impact to the Smartsheet application, and our engineering team is engaged and continuing their work to fix the issue. Thank you for your patience.
Jun 22, 08:14 PDT

Update - Smartsheet Engineering is continuing to investigate the issues that are preventing users from logging in or accessing the Smartsheet application. At this time, access to the mobile application is functional. We will continue to provide updates as we have them.

Thank you.
Jun 22, 07:38 PDT

Update - Smartsheet Engineering is engaged on this issue and is continuing to investigate. We will continue to post updates and any new information as we have it.

Thank you for your patience.
Jun 22, 07:07 PDT

Update - Currently, users are unable to log in or access the Smartsheet Application. We are continuing to investigate the issue with the Smartsheet Application and will post updates as we have them.
Jun 22, 06:33 PDT

Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jun 22, 05:51 PDT

Smartsheet Application & API Degraded Performance

System Generated Emails Operational

Search Functionality Operational

Reporting Operational

Resource Management Operational

SSO (Single Sign-On) Operational

Webhooks Operational

Connectors Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2017

No incidents reported today.

Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

Activity Log

Resolved - On June 13, 2017 at 3:54 PM Pacific Daylight Time (PDT), a failover event caused a database error that prevented access to the Activity Log feature in Smartsheet. The Smartsheet operations teams was engaged and resolved the issue by 4:57 PM PDT. We have continued to monitor systems since this time and they have operated as expected
Jun 14, 09:52 PDT

Monitoring - Our operations teams has fixed the recent issue affecting the Activity Log feature. We are currently monitoring the Smartsheet application to ensure everything is operating normally
Jun 13, 16:57 PDT

Identified - We have identified the issue causing impact to use of the Smartsheet Activity Log feature, and our operations team is engaged and continuing their work to fix the issue.
Jun 13, 16:42 PDT

Investigating - The Activity Log feature in Smartsheet is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jun 13, 16:26 PDT

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017

No incidents reported.

Jun 7, 2017

No incidents reported.

Jun 6, 2017

Webform Security Warning

Resolved - This incident has been resolved.
Jun 6, 10:34 PDT

Monitoring - On June 3, 2016 at 11:22 PM Pacific Daylight Time (PDT) users reported browser based warnings when accessing Smartsheet web forms. The Smartsheet operations teams was engaged and reached out to Google to resolve the issue, and at 10:20 AM PDT on June 4, 2017 it was confirmed that the issue had been remedied. We are currently monitoring the Smartsheet application to ensure everything is operating normally.
Jun 4, 10:34 PDT

Identified - Customers navigating to Smartsheet web forms, as well as customers sending/receiving links to web forms via gmail, may be receiving browser security errors. Our operations team has identified the issue and is currently working with Google to remove the warning.
Jun 4, 08:58 PDT

Jun 5, 2017

No incidents reported.

Jun 4, 2017

Smartsheet Application & API

Resolved - This incident has been resolved.
Jun 4, 09:07 PDT

Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jun 2, 11:39 PDT

Update - Our operations team is continuing their investigation and working to remedy the issue as quickly as possible.
Jun 2, 11:08 PDT

Jun 3, 2017

No incidents reported.

Jun 1, 2017

No incidents reported.

May 31, 2017

Informational Update

Resolved - We have deployed a fix to correct the root cause of the sheet link issue at this time.

This issue only affects sheet/cell links modified between 4:20 PM Pacific time on May 30th and 11:37 AM pacific time today, May 31st. We've found that any sheets containing inbound links (blue arrow in the cell) are affected—even if hyperlinks are also not displaying correctly. A quick fix is to make any change to the outbound links (grey arrow) that link out to that affected sheet. This refreshes the sheet and should fix the issue with both cell links and hyperlinks.

We apologize for any inconvenience this may cause.
May 31, 15:36 PDT

Identified - We're currently experiencing some technical difficulties with links to sheets displaying correctly in some situations. We're working on it now and expect to have the issue corrected shortly. Thanks for your patience.
May 30, 21:48 PDT

May 29, 2017

No incidents reported.

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