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Account upgrade workflow not functioning as expected
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 15, 18:04 PDT
Investigating - We are currently investigating an issue with upgrade workflows not loading in-app. If you would like to upgrade your Smartsheet plan, please visit: https://www.smartsheet.com/contact/sales?fts=contact-d
Jul 15, 17:45 PDT
Uptime over the past 90 days. View historical uptime.
Smartsheet Application Operational
90 days ago
100.0 % uptime
Today
Mobile/API ? Operational
90 days ago
100.0 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
System Generated Emails ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
99.98 % uptime
Today
Resource Management ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
99.91 % uptime
Today
Connectors ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Sheet Auto-Refresh
Resolved - This incident has been resolved.
Jul 10, 08:45 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 9, 20:24 PDT
Identified - The cause of this issue has been identified and a fix is being implemented.
Jul 9, 08:03 PDT
Update - We are investigating an issue with Active Faces, Active Refresh, and refresh prompts not functioning as expected. We will provide an update in the next 60 minutes.
Jul 9, 07:42 PDT
Update - We are investigating an issue with sheet auto-refresh not functioning as expected. We will provide an update in the next 60 minutes.
Jul 9, 06:40 PDT
Update - We are investigating an issue with sheet auto-refresh not functioning as expected. We will provide an update in the next 60 minutes.
Jul 9, 05:26 PDT
Investigating - We are investigating an issue with active-refresh and refresh prompts not functioning as expected. We will provide an update in the next 30 minutes.
Jul 9, 04:53 PDT
Jul 9, 2019
Smartsheet Unavailable
Resolved - This incident has been resolved. The Smartsheet application and API were unavailable between 2:35 - 2:38pm PDT.
Jul 9, 16:00 PDT
Monitoring - The Smartsheet service was briefly unavailable. We are now online and continuing to monitor this issue.
Jul 9, 14:42 PDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019
Connection Errors When Accessing smartsheet.com with TLS 1.1
Resolved - This incident has been resolved.
Jul 7, 17:39 PDT
Update - We are continuing to investigate connection errors when trying to access smartsheet.com with TLS 1.1. We will provide another update in the next 30 minutes.
Jul 7, 17:08 PDT
Update - We are continuing to investigate connection errors when trying to access smartsheet.com with TLS 1.1. We will provide another update in the next 30 minutes.
Jul 7, 16:32 PDT
Investigating - We are investigating connection errors when trying to access api.smartsheet.com with TLS 1.1. We will provide an update in the next 30 minutes.
Jul 7, 15:56 PDT
Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.

Jul 1, 2019

No incidents reported.

Jun 30, 2019

No incidents reported.

Jun 29, 2019

No incidents reported.

Jun 28, 2019
CAPTCHA Protected Forms Submitting Blank Rows
Resolved - This incident has been resolved.
Jun 28, 03:51 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 27, 21:18 PDT
Investigating - We are aware of an issue with CAPTCHA protected forms submitting blank rows. We are investigating and will provide an update within the next 30 minutes.
Jun 27, 21:07 PDT
Jun 27, 2019
Send Sheet as Attachment Email Delays
Resolved - This incident has been resolved.
Jun 27, 01:35 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 26, 16:20 PDT
Update - We are continuing to investigate and will provide another update in 30 minutes.
Jun 26, 16:06 PDT
Update - We are continuing to investigate and will provide another update in 30 minutes.
Jun 26, 15:37 PDT
Investigating - We are aware of delays in receiving app-generated emails when a sheet is sent as an attachment. We are investigating and will provide an update within the next 30 minutes.
Jun 26, 15:03 PDT
Jun 26, 2019
Reporting delays
Resolved - This incident has been resolved.
Jun 26, 01:41 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 25, 12:00 PDT
Investigating - Our monitoring systems have detected a delay in reporting. Customers may notice stale information in reports, and stale information on dashboards if they rely on report data.
We are investigating and will provide an update within the next 30 minutes.
Jun 25, 11:24 PDT
Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Sharing Delays
Resolved - This incident has been resolved.
Jun 21, 01:37 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 20, 11:15 PDT
Identified - The cause of this issue has been identified and a fix is being implemented.
Jun 20, 10:35 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 10:02 PDT
Investigating - We are investigating delays in sharing processing. We will provide an update within the next 30 minutes.
Jun 20, 09:29 PDT
Automation rule processing delays
Resolved - This incident has been resolved.
Jun 21, 01:36 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 20, 11:15 PDT
Identified - The cause of this issue has been identified and a fix is being implemented.
Jun 20, 10:35 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 10:16 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 09:47 PDT
Investigating - Our monitoring systems have detected a delay in automation rule processing. Users may experience delays receiving notifications and alerts. Users may experience an error trying to manage automation rules as well.
We are investigating and will provide an update within the next 30 minutes.
Jun 20, 09:16 PDT
Smartsheet Control Center Provisioning
Resolved - This incident has been resolved.
Jun 21, 01:36 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 20, 11:14 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 10:47 PDT
Investigating - New project provisioning is currently unavailable. We will provide an update in the next 30 minutes.
Jun 20, 10:16 PDT
Slow Forms Performance
Resolved - This incident has been resolved.
Jun 21, 01:35 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jun 20, 11:15 PDT
Identified - The cause of this issue has been identified and a fix is being implemented.
Jun 20, 10:35 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 10:33 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 10:02 PDT
Update - We're continuing to investigate and will provide another update in 30 minutes.
Jun 20, 09:33 PDT
Investigating - We are investigating slow form submissions, and issues with forms rendering for some users. We will provide an update within the next 30 minutes.
Jun 20, 08:59 PDT
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

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