Smartsheet Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Smartsheet Application Operational

90 days ago

99.95 % uptime

Today

Mobile/API Operational

90 days ago

99.95 % uptime

Today

Web Application Operational

90 days ago

99.95 % uptime

Today

System Generated Emails Operational

90 days ago

100.0 % uptime

Today

Search Functionality Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Resource Management Operational

90 days ago

100.0 % uptime

Today

SSO (Single Sign-On) Operational

90 days ago

100.0 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

Report Degradation

Resolved - Our engineers have resolved the issue.
Jun 13, 23:32 PDT

Investigating - Our engineers are currently investigating an issue with our reporting platform. We will provide updates as the issue is identified and resolved.
Jun 13, 23:02 PDT

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

Creating new rows via API

Resolved - This incident has been resolved.
Jun 10, 20:38 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:14 PDT

Investigating - Our Site Reliability Engineering team has identified an issue that is affecting some customers ability to create new rows via our API. We are working quickly on a resolution and expect this to be resolved within 4 hours. Please continue to return to this page for the latest resolution status.
Jun 10, 10:31 PDT

Jun 9, 2018

We'll be offline on June 9, 2018 at 5:00 PM Pacific Daylight Time for a Product Upgrade

Completed - Scheduled maintenance has been completed.
Jun 9, 20:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:00 PDT

Scheduled - In order to continue to improve the Smartsheet application we're performing system maintenance on June 9, 2018 from 5:00 PM to 9:00 PM Pacific Daylight Time. During this 4 hour period you won't be able to login or access Smartsheet including the mobile applications and API. However, when we're back we'll be back better than before!
Jun 1, 16:00 PDT

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.

Jun 3, 2018

No incidents reported.

Jun 2, 2018

No incidents reported.

Jun 1, 2018

No incidents reported.

May 31, 2018

We are aware there is a service incident and are investigating the issue

Resolved - This incident has been resolved.
May 31, 19:15 PDT

Update - We have determined that this workspace creation issue is limited to an isolated group of users and is not a systemic failure. We will be working directly with the affected organization to resolve the issue.
May 31, 12:43 PDT

Investigating - Our monitoring system has identified a potential service interruption with workspace creation. We are currently investigating the issue and will provide an update as soon as possible. Please continue to return to this page for the latest resolution status.
May 31, 12:39 PDT

We are aware there is a service incident and are investigating the issue

Resolved - An automation activity which is used to configure DHCP/DNS services misconfigured these services which are critical for the Smartsheet Platform. The SRE and Engineering teams are investigating the root cause and processes which led to this failure in order to prevent this type of error from occurring in the future.
May 31, 15:29 PDT

Investigating - Our monitoring system has identified a potential service interruption. We are currently investigating the issue and will provide an update as soon as possible. Please continue to return to this page for the latest resolution status.
May 31, 14:32 PDT

May 30, 2018

Smartsheet Application & API

Resolved - The Smartsheet Platform experienced an outage starting at 4:16 PM Pacific Time. A component of our data persistence layer experienced a lock in processing and accepting new requests. by 4:22 PM Pacific the system had recovered and was serving traffic at the expected volumes.
May 30, 12:00 PDT

May 29, 2018

No incidents reported.

May 28, 2018

No incidents reported.

May 27, 2018

No incidents reported.

May 26, 2018

Platform Latency

Resolved - This incident is now resolved. Customers using the application, mobile and API services may have had connectivity issues for up to 10 minutes.
May 26, 14:50 PDT

Monitoring - As a result of issues with a system update, some customers may have experienced connectivity issues when trying to access the application. The operations and engineering teams worked actively on the issue until all systems were restored to normal operating status.
May 26, 10:47 PDT

Investigating - We are investigating reports that some customers may be experiencing short term latency related to a system upgrade that is in process. We expect the system will return to normal operations shortly.
May 26, 10:09 PDT

May 25, 2018

Service Degradation - Send as Attachment

Resolved - The Smartsheet Application has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident.
May 25, 17:06 PDT

Monitoring - Our Site Reliability Engineering team has identified the cause of the service interruption. A fix has been implemented and we're monitoring the results.
May 25, 15:04 PDT

Identified - Our Platform Reliability Engineering team has identified the cause of the service interruption, and we are working quickly on a resolution. Please continue to return to this page for the latest resolution status.
May 25, 14:10 PDT

Investigating - Our Site Reliability Engineering team has identified an issue with the ability to send as attachment functionality. We are working quickly on a resolution. Please continue to return to this page for the latest resolution status.
May 25, 11:38 PDT

May 24, 2018

We are aware there is a service incident with static publish and are investigating the issue

Resolved - We have identified and corrected the root issue with the static publish platform.
May 24, 20:59 PDT

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.