Smartsheet Status

All Systems Operational

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

DataUploader Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

Resource Management Operational

10,000ft Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Unable to access WorkApps and Dashboards

Postmortem - Read details
Apr 9, 09:30 PDT

Resolved - We have identified the cause of the issue. A fix has been implemented and impacted services have recovered.
Apr 9, 07:06 PDT

Investigating - We are currently investigating customer reports of being unable to open WorkApps and some Dashboards. We will provide an update in 30 minutes.
Apr 9, 06:35 PDT

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Unable to Access Some Reports or Sheets

Postmortem - Read details
Apr 7, 08:36 PDT

Resolved - This incident has been resolved.
Apr 6, 20:26 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of sheets and reports.
Apr 6, 18:27 PDT

Investigating - We are currently investigating customer reports of an error message opening some Sheets and Reports. We will provide an update in 30 minutes.
Apr 6, 18:17 PDT

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

Microsoft Authentication Failures

Postmortem - Read details
Apr 2, 11:26 PDT

Resolved - This incident has been resolved.
Apr 1, 17:39 PDT

Monitoring - Microsoft-integrated services in Smartsheet have recovered. We are monitoring to ensure continued stability of these services.
Apr 1, 15:40 PDT

Update - The Microsoft outage is still ongoing and continues to affect Smartsheet services that are integrated with Microsoft.

See the Microsoft Status Page here: https://status.azure.com/en-us/status.

We will provide an update in 30 minutes.
Apr 1, 15:20 PDT

Identified - We have identified issues signing in via Microsoft Azure AD, creating automated workflows that send alerts to Teams, and running Data Uploader workflows that use OneDrive as a source. See:
https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
Apr 1, 14:50 PDT

Mar 31, 2021

Search Delays

Postmortem - Read details
Mar 31, 13:49 PDT

Resolved - This incident has been resolved.
Mar 31, 11:33 PDT

Monitoring - The service has recovered and we are monitoring to ensure continued stability of this feature.
Mar 31, 09:34 PDT

Investigating - We are currently investigating delays with the in-app Search feature. New Smartsheet items and row data may not appear in Search results for some time. We will provide an update in 30 minutes.
Mar 31, 09:21 PDT

Mar 30, 2021

Premium Apps Inaccessible

Postmortem - Read details
Apr 5, 13:05 PDT

Resolved - This incident has been resolved.
Mar 30, 13:17 PDT

Monitoring - We received some customer reports that Pivot, Control Center, Calendar, and DataMesh apps were inaccessible. A fix has been implemented and we are monitoring to ensure continued stability of these services.
Mar 30, 11:17 PDT

Mar 29, 2021

No incidents reported.

Mar 28, 2021

Connectors Websites Inaccessible

Postmortem - Read details
Mar 29, 09:57 PDT

Resolved - This incident has been resolved.
Mar 28, 20:53 PDT

Monitoring - A fix has been implemented and the service is operating normally. We are monitoring to ensure continued stability of this feature.
Mar 28, 18:53 PDT

Update - We are continuing to investigate slowness when accessing https://connectors.smartsheet.com/. There may be delays in workflow execution. We will provide an update in 30 minutes.
Mar 28, 18:19 PDT

Update - We are continuing to investigate inability to log in to https://connectors.smartsheet.com/. There may be delays in workflow execution. We will provide an update in 30 minutes.
Mar 28, 17:47 PDT

Update - We are continuing to investigate inability to log in to https://connectors.smartsheet.com/. We will provide an update in 30 minutes.
Mar 28, 17:14 PDT

Investigating - We are currently investigating inability to log in to https://connectors.smartsheet.com/ to manage Connectors. We will provide an update in 30 minutes.
Mar 28, 16:44 PDT

Mar 27, 2021

Email delays

Postmortem - Read details
Mar 31, 10:45 PDT

Resolved - This incident has been resolved.
Mar 27, 21:44 PDT

Update - We are continuing to monitor for any further issues.
Mar 27, 20:45 PDT

Update - A fix has been implemented and delayed emails have been delivered. We are monitoring to ensure continued stability of this feature.
Mar 27, 20:44 PDT

Monitoring - We have implemented a fix and the service is recovering. We are continuing to monitor.
Mar 27, 19:42 PDT

Update - We have identified the issue and are implementing a fix.
Mar 27, 19:23 PDT

Identified - We have identified the issue and taking action to resolve.
Mar 27, 18:42 PDT

Investigating - We are currently investigating some customer reports of email delays. We will provide an update in 30 minutes.
Mar 27, 18:10 PDT

Mar 26, 2021

No incidents reported.

Mar 25, 2021

No incidents reported.

Mar 24, 2021

No incidents reported.

Mar 23, 2021

No incidents reported.

Mar 22, 2021

No incidents reported.

Mar 21, 2021

No incidents reported.

Mar 20, 2021

No incidents reported.

Mar 19, 2021

New Update Refresh Request

Postmortem - Read details
Mar 29, 12:03 PDT

Resolved - This incident has been resolved.
Mar 19, 07:43 PDT

Monitoring - A fix has been implemented and customers should no longer see repeated requests to update to a new version. We are monitoring to ensure continued stability of this fix.
Mar 19, 05:38 PDT

Identified - We have identified the issue causing some customers to receive repeated refresh requests and taking action to resolve it. The service is recovering and we are continuing to monitor its progress.
Mar 19, 05:17 PDT

Update - Our team is continuing to investigate reports of customers receiving repeated requests to refresh. We will provide another update in 30 minutes.
Mar 19, 04:47 PDT

Investigating - We are currently investigating reports of customers receiving repeated requests to refresh. We will provide an update in 30 minutes.
Mar 19, 04:16 PDT

Mar 18, 2021

No incidents reported.

Mar 17, 2021

No incidents reported.

Mar 16, 2021

No incidents reported.

Mar 15, 2021

Microsoft Authentication issues

Postmortem - Read details
Mar 16, 09:51 PDT

Resolved - This incident has been resolved.
Mar 15, 17:59 PDT

Update - We are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Mar 15, 15:57 PDT

Update - We are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Mar 15, 15:29 PDT

Monitoring - Microsoft Azure has implemented a fix and we are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Mar 15, 14:55 PDT

Identified - We have identified issues signing in via Microsoft Azure AD, creating automated workflows that send alerts to Teams, and running Data Uploader workflows that use OneDrive as a source. See: https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
Mar 15, 14:25 PDT

Investigating - We are currently investigating intermittent issues signing in via Microsoft Azure AD per https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
Mar 15, 13:51 PDT