Smartsheet Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Smartsheet Application Operational

90 days ago

99.98 % uptime

Today

Mobile/API Operational

90 days ago

100.0 % uptime

Today

Web Application Operational

90 days ago

99.96 % uptime

Today

System Generated Emails Operational

90 days ago

100.0 % uptime

Today

Search Functionality Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Resource Management Operational

90 days ago

100.0 % uptime

Today

SSO (Single Sign-On) Operational

90 days ago

100.0 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

99.95 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

Attachments & Published Sheet Service Degradation

Resolved - On September 14th, 2017 at 11:41 AM Pacific Daylight Time (PDT) the Amazon Simple Storage Service (S3) in the US-EAST-1 Region began generating errors. During this time Smartsheet customers may have experienced errors when attempting to upload any new files to the Smartsheet application, interacting with any previously uploaded files, publishing sheets to HTML, viewing previously published sheets, or receiving sheet backups.

At 12:49 PM PDT on September 14th, 2017 the US-EAST-1 Region for Amazon S3 recovered, and the Smartsheet operations team determined system status had returned to normal. We have continued to monitor our systems since this time and they have operated as expected.
Sep 14, 15:38 PDT

Monitoring - Amazon has signaled restoration of service to the S3 US-EAST-1 Region and our engineers have confirmed that Smartsheet users are no longer receiving errors uploading files to Smartsheet, accessing files previously uploaded to Smartsheet, and accessing Published HTML sheets. Our operations team is continuing to monitor the situation at this time.
Sep 14, 13:12 PDT

Identified - Smartsheet customers attempting to upload files to Smartsheet, access files previously uploaded to Smartsheet, and access Published HTML sheets may currently experience issues. Smartsheet uses a secure proxy to Amazon S3 for file storage, and at this time the Amazon S3 US-EAST-1 Region is currently experiencing an increased error rate. Our operations team is continuing to monitor the Amazon S3 incident.
Sep 14, 12:22 PDT

Sep 13, 2017

No incidents reported.

Sep 12, 2017

Smartsheet Connectors Platform

Resolved - At 4:43 PM Smartsheet engineers made a change that resulted in the failure of outbound connections for the Smartsheet Connectors Platform. Our infrastructure team was notified and began to diagnose the issue, and at 5:54 the issue was mitigated and the functionality of the Smartsheet Connectors Platform was restored.
Sep 12, 18:41 PDT

Monitoring - We have fixed the recent issue with the Smartsheet Connectors Platform and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Sep 12, 17:59 PDT

Identified - We've identified the cause of the recent issue with the Smartsheet Connectors Platform. We are continuing to work quickly to get you back to work, and appreciate your patience. We do not currently have an estimated time to completion, our next update will be at 6:00 PM PDT.
Sep 12, 17:46 PDT

Investigating - The Smartsheet Connectors Platform is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away.
Sep 12, 16:43 PDT

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.

Sep 4, 2017

No incidents reported.

Sep 3, 2017

No incidents reported.

Sep 2, 2017

No incidents reported.

Sep 1, 2017

Informational Update

Resolved - This issue has now been corrected. Mobile users are now able to authenticate using their Azure credentials.
Sep 1, 16:06 PDT

Monitoring - We're currently experiencing some technical difficulties. Users attempting to load the Mobile Application and authenticating with Azure are experiencing failures to authenticate due to an Azure AD certificate rotation. We're monitoring the issue as it happens. Thanks for your patience.
Sep 1, 15:42 PDT

Aug 31, 2017

Smartsheet Application & API

On Thursday, August 31st at 8:26 PM PDT some users of the Smartsheet application may have noticed intermittent errors and slowness when attempting to load or view sheets. Our Engineers engaged and corrected the issue by 8:49 PM PDT.
Aug 31, 21:10 PDT

Aug 30, 2017

No incidents reported.

Aug 29, 2017

No incidents reported.

Aug 28, 2017

No incidents reported.

Aug 27, 2017

No incidents reported.

Aug 26, 2017

No incidents reported.

Aug 25, 2017

No incidents reported.

Aug 24, 2017

No incidents reported.

Aug 23, 2017

No incidents reported.

Aug 22, 2017

No incidents reported.