Smartsheet Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Smartsheet Application Operational

90 days ago

99.98 % uptime

Today

Mobile/API Operational

90 days ago

99.98 % uptime

Today

Web Application Operational

90 days ago

99.98 % uptime

Today

System Generated Emails Operational

90 days ago

100.0 % uptime

Today

Search Functionality Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Resource Management Operational

90 days ago

100.0 % uptime

Today

SSO (Single Sign-On) Operational

90 days ago

100.0 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

Search Delays

Resolved - Search has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Sep 17, 10:45 PDT

Monitoring - Search is currently recovered and we will continue to observe the application to ensure continued stability. Next status update in 90 minutes unless a change is noted.
Sep 17, 09:15 PDT

Investigating - The Smartsheet application is currently experiencing search delays. Newly created items and rows updated within the last 30 minutes will experience a delay appearing in search results. Smartsheet Engineering is investigating.
Sep 17, 08:18 PDT

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

Issue loading app on specific OS/Browser combination

Resolved - The Smartsheet Application has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Sep 14, 14:31 PDT

Monitoring - We've fixed an issue that caused some users receiving an error message on sheet load
Sep 14, 07:59 PDT

Investigating - Some customers are currently reporting an issue loading the app with specific OS/Browser combinations. As a workaround: if you receive an error "We're Working to Restore Service" please try another browser.
Sep 14, 07:36 PDT

Investigating partial sheet load errors.

Resolved - This incident has been resolved.
Sep 14, 08:05 PDT

Monitoring - Our Site Reliability team was able to restore the server. Loading and saving is now working as expected.
Sep 14, 00:49 PDT

Identified - We've identified the issue and are taking corrective actions to restore the servers.
Sep 14, 00:31 PDT

Investigating - Site Reliability Team is currently investigating an issue with one of our servers that may cause a sheet to load properly.
Sep 14, 00:23 PDT

Sep 13, 2018

OAuth error for 3rd party integrations

Resolved - A fix was successfully released to resolve the issue with the 3rd party integration authentication.
Sep 13, 19:17 PDT

Update - We are continuing to investigate this issue.
Sep 13, 12:47 PDT

Investigating - Our Developers are currently investigating an issue with 3rd party integration signing into Smartsheet.
Sep 13, 12:46 PDT

Sep 12, 2018

Zapier Integration Authentication Token Refresh

Resolved - We've identified the cause of the Zapier authentication token not refreshing and have corrected the issue. If you continue receiving this error please write to api@smartsheet.com.
Sep 12, 10:30 PDT

Investigating - We are currently investigating an issue with the Smartsheet Zapier integration. The Zapier integration authentication token is failing to refresh. Users are receiving the error that their account has been locked out due to a billing issue.
Sep 12, 09:20 PDT

Sep 11, 2018

Report Delays

Resolved - This incident has been resolved.
Sep 11, 13:01 PDT

Update - We are continuing to monitor for any further issues.
Sep 11, 13:00 PDT

Monitoring - Reporting is now operating as expected. We will be monitoring the service for the next few hours.
Sep 10, 13:04 PDT

Investigating - We're currently experiencing up to a 15 minute delay with Reporting. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 10, 12:51 PDT

Sep 9, 2018

No incidents reported.

Sep 8, 2018

Report Delays

Resolved - This incident has been resolved.
Sep 8, 14:52 PDT

Monitoring - All indicators normal for past few hours. Monitoring will continue for next 8 hours.
Sep 8, 05:51 PDT

Update - The delay in reporting is improving. Current delay is less than 20 minutes.
Sep 8, 00:49 PDT

Identified - The source of the reporting delays appears to have been identified, engineers working on resolution.
Sep 8, 00:17 PDT

Investigating - We are currently experiencing about a 45 minute delay in reporting. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Sep 7, 23:30 PDT

Sep 6, 2018

Application Outage 9/4/2018

Resolved - Summary:
Our hosting data center experienced a network issue which resulted in the Smartsheet platform being unavailable for some customers.

Impact:
The Smartsheet application experienced a temporary outage on 9/4 and was unavailable for some customers between 4:08 - 4:29pm PDT.
Sep 6, 07:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 08:01 PDT

Investigating - The Smartsheet application experienced a temporary outage and was briefly unavailable this afternoon between 4:08 - 4:29pm PDT.
Our data center experienced network issues which resulted in this outage.
Sep 4, 18:07 PDT

Sep 5, 2018

Search Delays

Resolved - Summary:
Our search queues became backed up due to a large influx of work. Engineering and Development have modified our search configurations to mitigate this behavior.

Impact:
Search results for anything new or updated may have delayed by up to 25 minutes.
Sep 5, 13:54 PDT

Identified - We're currently experiencing search delays in-app. Newly created items and rows updated within the last ~10 minutes will experience a short delay appearing in search results. Search functionality is quickly recovering.
Sep 5, 13:00 PDT

Investigating - We're currently experiencing a search delay in-app. Newly created items and rows updated within the last ~20 minutes will not appear in search results. Smartsheet Engineering is currently investigating.
Sep 5, 12:36 PDT

Sep 3, 2018

No incidents reported.

Sep 2, 2018

No incidents reported.

Sep 1, 2018

No incidents reported.

Aug 31, 2018

No incidents reported.

Aug 30, 2018

No incidents reported.

Aug 29, 2018

No incidents reported.

Aug 28, 2018

No incidents reported.

Aug 27, 2018

No incidents reported.

Aug 26, 2018

No incidents reported.

Aug 25, 2018

We'll be offline on August 25, 2018 at 5:30pm Pacific Daylight Time for a Product Upgrade

Completed - The scheduled maintenance has been completed.
Aug 25, 19:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 17:30 PDT

Scheduled - In order to continue to improve the Smartsheet application, we're performing system maintenance on August 25, from 5:30 p.m. to 8:30 p.m. PDT. During this 3 hour period, you won't be able to login or access Smartsheet, including the mobile applications and API. However, when we're back, we'll be back better than before!
Aug 20, 15:20 PDT

Aug 24, 2018

No incidents reported.