Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Sheet loading delays and errors

Monitoring - The issue has been identified and a fix has been implemented.
Dec 04, 2024 - 11:08 PST

Core Application Degraded Performance

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Sheets Degraded Performance

Forms Operational

Reports Degraded Performance

Dashboards Degraded Performance

AI Tools Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

File Library Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Conversations Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Sharing Operational

Connectors Operational

Data Shuttle Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Advance Capabilities Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

DataTable Operational

Apps Operational

Desktop App Operational

Mobile App Operational

Search Operational

Third Party Sign In Operational

Resource Management Operational

Smartsheet Resource Views Operational

Digital Asset Management (Brandfolder) Operational

Smartsheet Brandfolder Integration Operational

Core Application Operational

Asset Upload Operational

Asset Upload - SFTP Operational

SmartCDN Operational

Brandguide Operational

Integrations Operational

Insights Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Smartsheet University Operational

Customer Support Portal Operational

In-App Chat Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2024

Unresolved incident: Sheet loading delays and errors.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Data Shuttle Run on Attachment issues

Resolved - This incident has been resolved.
Nov 15, 19:12 PST

Monitoring - A fix has been implemented and we are monitoring to ensure stability of the service.
Nov 15, 17:12 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 15, 16:03 PST

Update - We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.
Nov 15, 15:05 PST

Investigating - We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.
Nov 15, 14:05 PST

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

Control Center Degraded Performance

Postmortem - Read details
Nov 7, 09:25 PST

Resolved - A fix has been implemented and we are monitoring to ensure the continued stability of this feature
Nov 5, 12:22 PST

Investigating - We are currently investigating some user reports of slow load times of the control center UI.
Nov 5, 12:14 PST

Nov 4, 2024

Degraded Access to Smartsheet

Resolved - Between 4:14 PM and 4:18 PM PST, users may have experienced degraded access to Smartsheet, including issues with loading the app and data. This was due to a maintenance update that unintentionally impacted production traffic. The maintenance completed with no further impact.
Nov 4, 17:10 PST

Control Center Degraded Performance

Resolved - Control Center experienced a provisioning issue from 11/1 at 1:47 PM PST to 11/4 at 9:15 AM PST. During this time any sheet references within a newly provisioned project may not have properly relinked from the blueprint source template item to the appropriate project item. Reprovisioning the affected project(s) will address the issue.
Nov 4, 15:18 PST