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Reporting service delay
Monitoring - Our Reporting services have returned to normal; we will be monitoring this throughout the evening. There is a scheduled deployment tomorrow to address and mitigate reporting issues for future events.
Jul 17, 15:55 PDT
Investigating - Our Reporting service is currently delayed by approximately 50 minutes. The impact is limited to newly created rows.
Jul 17, 13:51 PDT
Monitoring - Our Reporting services have returned to normal; we will be monitoring this throughout the evening. There is a scheduled deployment tomorrow to address and mitigate reporting issues for future events.
Jul 17, 12:32 PDT
Investigating - Our Reporting services is currently delayed by approximately 10 minutes and is only impacting newly created rows. Our Engineering team is investigating and working on a long term resolution.
Jul 17, 09:21 PDT
Monitoring - Engineering has identified the issue with the Reporting service and we are no longer experiencing delays.
Jul 16, 14:55 PDT
Investigating - Our Engineering team is currently investigating an approximate delay of 10 minutes for our Reporting service. Impact is limited to newly created rows.
Jul 16, 12:37 PDT
Uptime over the past 90 days. View historical uptime.
Smartsheet Application Operational
90 days ago
99.95 % uptime
Today
Mobile/API   ? Operational
90 days ago
99.95 % uptime
Today
Web Application   ? Operational
90 days ago
99.95 % uptime
Today
System Generated Emails   ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality   ? Operational
90 days ago
100.0 % uptime
Today
Reporting   ? Operational
90 days ago
99.99 % uptime
Today
Resource Management   ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On)   ? Operational
90 days ago
100.0 % uptime
Today
Webhooks   ? Operational
90 days ago
100.0 % uptime
Today
Connectors   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Reporting Delays
Resolved - This incident has been resolved.
Jul 13, 17:48 PDT
Monitoring - We have put a fix in place which has brought our reporting service back to its normal status, we are no longer experiencing delays. We will be monitoring this event throughout the evening.
Jul 12, 21:31 PDT
Update - The Engineering team has defined a course of action and taken necessary steps to resolve this issue. We expect reports processing to be recovered by 11:00 p.m. Pacific time.
Jul 12, 19:26 PDT
Update - Smartsheet Engineering is working diligently to resolve an issue resulting in reporting delays of up to 4 hours. You are most likely to experience these delays when viewing Dashboards.
Jul 12, 15:18 PDT
Update - We are continuing to work on a fix for this issue.
Jul 12, 14:14 PDT
Identified - Smartsheet Engineering is working diligently to resolve an issue causing reporting delays of up to 3 hours. You are most likely to experience these delays when viewing Dashboards. We're expecting to resolve the issue within the next few hours.
Jul 12, 14:13 PDT
Investigating - Smartsheet Engineering is investigating an issue causing reporting delays of up to 2 hours. You are most likely to experience these delays when viewing Dashboards. We're expecting to resolve the issue within the next few hours.
Jul 12, 12:07 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.

Jul 1, 2018

No incidents reported.

Jun 30, 2018

No incidents reported.

Jun 29, 2018

No incidents reported.

Jun 28, 2018
Inbound Sheet Link Delay
Resolved - The issue has been resolved.
Jun 28, 23:17 PDT
Update - The Sheet Link functionality within Smartsheet is now up to date. The delay issue has ended and no further impact has been observed. We are continuing to monitor.
Jun 28, 18:35 PDT
Monitoring - Our engineering team has identified and made configuration changes to resolve the issue. The Sheet Links are delayed by approximately one hour. Processing is expected to be caught up in one hour.
Jun 28, 15:18 PDT
Investigating - Inbound Sheet Links are currently delayed about 2.5 hours. Our engineers are currently investigating the issue.
Jun 28, 12:26 PDT
Jun 27, 2018

No incidents reported.

Jun 26, 2018

No incidents reported.

Jun 25, 2018

No incidents reported.

Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018
Search Latency
Resolved - The search functionality within Smartsheet is now up to date. The delay issue has ended and no further impact has been observed.
Jun 21, 13:48 PDT
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jun 21, 13:25 PDT
Report Degradation
Resolved - The issue has been resolved.
Jun 21, 12:48 PDT
Monitoring - We have identified the issue and are monitoring it.
Jun 21, 12:40 PDT
Update - We are continuing to investigate this issue.
Jun 21, 12:31 PDT
Investigating - Our engineers are currently investigating an issue with our reporting platform. We will provide updates as the issue is identified and resolved.
Jun 21, 12:28 PDT
Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

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