Smartsheet Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Smartsheet Application Operational

90 days ago

99.98 % uptime

Today

Mobile/API Operational

90 days ago

99.98 % uptime

Today

Web Application Operational

90 days ago

99.98 % uptime

Today

System Generated Emails Operational

90 days ago

100.0 % uptime

Today

Search Functionality Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Resource Management Operational

90 days ago

100.0 % uptime

Today

SSO (Single Sign-On) Operational

90 days ago

100.0 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

99.98 % uptime

Today

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2018

No incidents reported today.

Oct 19, 2018

Loading and Saving

Resolved - The Smartsheet Application has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Oct 19, 22:00 PDT

Monitoring - Saving and loading of sheets, reports, and dashboards has returned to normal. We will continue to monitor this issue to ensure platform stability.
Oct 18, 20:55 PDT

Investigating - We have seen the issue from the previous evening return and are working to restore the system.
Some users may see issues with loading and saving data.
Oct 18, 20:46 PDT

Monitoring - Saving and loading of sheets, reports, and dashboards has returned to normal. We will continue to monitor this issue.
Oct 17, 21:59 PDT

Investigating - Some customers my experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.
Oct 17, 21:34 PDT

Oct 17, 2018

Unable to access connectors

Monitoring - Our Salesforce and Jira connectors experienced an issue for approximately 15 minutes. During this time, users were unable to sign into the connectors and workflows didn't process.
Oct 16, 11:17 PDT

Issue loading and saving

Monitoring - Saving and loading of sheets, reports, and dashboards has returned to normal. We will continue to monitor this issue.
Oct 16, 15:07 PDT

Investigating - Some customers my experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.
Oct 16, 13:30 PDT

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Search Functionality

Resolved - This incident has been resolved.
Oct 11, 13:26 PDT

Monitoring - Search has been restored.
Oct 11, 10:35 PDT

Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thank you for your patience.
Oct 11, 10:17 PDT

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

Small amount of sheets failing to open

Resolved - A hotfix has been deployed and we've confirmed that this issue has been resolved.
Oct 3, 19:29 PDT

Identified - We have discovered a small number sheets that are unable to open and receive an error of,
formAction: fa_loadContainer
httpStatus: 500
The root cause has been identified and we're planning to have a hotfix deployed this evening.
Oct 3, 11:56 PDT

Oct 2, 2018

No incidents reported.

Oct 1, 2018

No incidents reported.

Sep 30, 2018

No incidents reported.

Sep 29, 2018

No incidents reported.

Sep 28, 2018

No incidents reported.

Sep 27, 2018

Connector workflows receiving errors

Resolved - We had an issue that affected a small amount of customers using connectors. We have contacted affected parties and corrected this issue moving forward.
Sep 27, 15:35 PDT

Monitoring - We have made a change which has stopped the errors from occurring. If a workflow was disabled from this error, you can re-enable the workflow and it will start running correctly again. We are also researching possibly automation to re-enable affected workflows but have no current ETA on automation approach.
Sep 25, 09:53 PDT

Investigating - We are investigating an issue with the connectors that is causing an error when a Smartsheet filter is involved in the workflow. Our Engineering team is engaged and working toward a resolution
Sep 25, 08:48 PDT

Sep 26, 2018

No incidents reported.

Sep 25, 2018

Search Delays

Resolved - Search has remained stable since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Sep 25, 14:36 PDT

Monitoring - Search is currently recovered and we will continue to observe the application to ensure continued stability. Next status update in 90 minutes unless a change is noted.
Sep 25, 12:47 PDT

Identified - The Smartsheet application is currently experiencing search delays. Newly created items and rows updated within the last 15 minutes will experience a delay appearing in search results. Smartsheet Engineering is investigating.
Sep 25, 12:30 PDT

Some Reports Failing to Load

Resolved - This morning between 5-8am PST reports for some users were inaccessible and would not load. We identified this impacting issue at 7:45am, released a hotfix by 8am, and have confirmed that the issue is resolved.
Sep 25, 11:41 PDT

Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.