Smartsheet Status

Apr 24, 2019

No incidents reported today.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 21:37 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 20:03 PDT

Scheduled - Beginning at 8 pm PDT (April 20th), there is planned maintenance activity. Some customers may experience slower than normal load times while accessing their sheets and reports.
Apr 20, 15:38 PDT

Apr 19, 2019

Sheet Auto Refresh

Resolved - This incident has been resolved.
Apr 19, 08:30 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 18, 14:53 PDT

Update - We're continuing to investigate and will provide another update in 2 hours.
Apr 18, 14:07 PDT

Update - We're continuing to investigate and will provide another update in 2 hours.
Apr 18, 12:18 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 11:38 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 10:43 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 10:13 PDT

Investigating - We are investigating an issue with active-refresh and refresh prompts not functioning as expected. We will provide an update in the next 30 minutes.
Apr 18, 09:40 PDT

Browser Errors When Accessing Read-only HTML Published Versions of Sheets

Resolved - This incident has been resolved.
Apr 19, 08:29 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 18, 17:51 PDT

Update - We are continuing to investigate an issue accessing Read Only - HTML published versions of sheets. We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 17:34 PDT

Update - We are continuing to investigate an issue accessing Read Only - HTML published versions of sheets. We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 17:04 PDT

Investigating - We are currently investigating an issue accessing Read Only - HTML published versions of sheets. We're continuing to investigate and will provide another update in 30 minutes.
Apr 18, 16:34 PDT

Reporting Delay

Resolved - This incident has been resolved.
Apr 19, 06:02 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 16, 18:43 PDT

Update - Report loads have improved and we are continuing to work on reducing delays.
Apr 16, 15:44 PDT

Update - Our Engineering team is continuing to implement changes to improve reporting performance. We'll provide more information as it comes available.
Apr 16, 13:21 PDT

Identified - Our monitoring indicates reporting is running about 30 minutes delayed. Our Engineering team has identified a mitigation plan and are actively working to implement this.
Apr 16, 07:44 PDT

Investigating - Some customers have indicated experiencing issues with loading reports.
We are investigating and will provide an update within the next 30 minutes.
Apr 16, 07:06 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 15, 19:49 PDT

Update - We are continuing to implement changes to improve the reporting services.
Apr 15, 14:30 PDT

Identified - The cause of this issue has been identified and a fix is being implemented.
Apr 15, 12:01 PDT

Update - We're continuing to investigate and will provide another update in 2 hours.
Apr 15, 09:49 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 09:14 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 08:44 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 08:16 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 07:41 PDT

Investigating - Our monitoring systems have detected a slight delay in reporting. Some customers may notice latency on reports & reports dependent dashboard data updating.
We are investigating and will provide an update within the next 30 minutes.
Apr 15, 07:09 PDT

Webhooks and Workflow Rules Delays

Resolved - This incident has been resolved.
Apr 19, 06:02 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of workflow rules.
Apr 16, 14:46 PDT

Update - It appears the webhooks issue has been be resolved. We will continue to monitor for 24 hours.
We're continuing to work to mitigate delays with workflow rules and will provide another update in 2 hours.
Apr 16, 13:30 PDT

Update - We're continuing to investigate and will provide another update in 2 hours.
Apr 16, 12:39 PDT

Update - We're continuing to investigate and will provide another update in 2 hours.
Apr 16, 10:45 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 16, 10:15 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 16, 09:45 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 16, 09:15 PDT

Investigating - Our monitoring systems have detected a delay in webhooks and automation rules.
We are investigating and will provide an update within the next 30 minutes.
Apr 16, 08:43 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 15, 10:51 PDT

Identified - The cause of this issue has been identified and a fix is being implemented.
Apr 15, 10:34 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 10:15 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Apr 15, 09:45 PDT

Investigating - Our monitoring systems have detected a delay in webhooks and automation rules.
We are investigating and will provide an update within the next 30 minutes.
Apr 15, 09:06 PDT

Apr 17, 2019

No incidents reported.

Apr 16, 2019

Loading and Saving

Resolved - This incident has been resolved.
Apr 16, 10:23 PDT

Monitoring - The cause of this issue has been identified and a fix has been implemented. We are monitoring to ensure continued stability of this feature.
Apr 15, 10:30 PDT

Identified - Engineering teams have identified the issue and have taken some corrective actions. We are continuing to monitor the situation.
Apr 15, 08:45 PDT

Update - We are continuing to investigate this issue.
Apr 15, 08:25 PDT

Investigating - We are investigating reports of some customers having connection issues to app.smartsheet.com. Others may experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue and will provide an update in the next 30 minutes.
Apr 15, 08:15 PDT

Apr 14, 2019

No incidents reported.

Apr 13, 2019

Upcoming Maintenance

Completed - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. The recent work to implement these improvements has been completed, and the Smartsheet platform is now back online.
Apr 13, 19:44 PDT

In progress - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. The Smartsheet platform is currently offline for planned maintenance, and will be back online at 9:00 PM PDT (04:00 UTC on April 14th) on April 13th.
Apr 13, 17:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 1 hour (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 16:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 2 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 15:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 3 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 14:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 4 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 13:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 5 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 12:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 6 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 11:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 7 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 10:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. In 8 hours (at 5:00 PM PDT / 0:00 AM UTC), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 13, 09:14 PDT

Scheduled - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the service offline in order to support new features and improvements. On Saturday, April 13th between 5:00 PM - 9:00 PM PDT (0:00 - 4:00 UTC on April 14th), the Smartsheet platform will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Apr 8, 08:13 PDT

Undelivered User and Group Management Reports

Resolved - This incident has been resolved.
Apr 13, 09:02 PDT

Monitoring - The cause of this issue has been identified and a fix has been implemented. We are monitoring to ensure continued stability of this feature.
Apr 12, 15:36 PDT

Update - We are continuing to investigate and will provide another update in 2 hours.
Apr 12, 14:05 PDT

Update - We are continuing to investigate and will provide another update within the next 30 minutes.
Apr 12, 13:19 PDT

Update - We are continuing to investigate and will provide another update within the next 30 minutes.
Apr 12, 12:44 PDT

Update - We are continuing to investigate and will provide another update within the next 30 minutes.
Apr 12, 12:12 PDT

Investigating - We are investigating reports from system administrators not receiving User and Group Management reports. This affects the User List, Sheet Access, and Group Sheet Access reports.
We will provide an update within the next 30 minutes.
Apr 12, 11:35 PDT

Email Delivery Delay

Resolved - This incident has been resolved.
Apr 13, 09:01 PDT

Monitoring - We are no longer experiencing delays with email delivery. We are monitoring to ensure continued stability of this feature.
Apr 12, 20:11 PDT

Identified - The cause of this issue has been identified and a fix has been implemented.
Apr 12, 20:03 PDT

Investigating - Our monitoring systems have detected a delay in email delivery.
We are investigating and will provide an update within the next 30 minutes.
Apr 12, 19:57 PDT

Apr 11, 2019

Delay in Workflow Rules

Resolved - This incident has been resolved.
Apr 11, 06:50 PDT

Update - Webhook and workflow rule processing is current, we are no longer detecting delays. We are monitoring to ensure continued stability of these features.
Apr 10, 10:43 PDT

Update - We are continuing to monitor this issue. Some customers may still be experiencing delays in webhook and workflow rule processing.
Apr 10, 09:16 PDT

Update - Automation rules are currently 1 and 1/2 hours delayed. This delay is improving and we expect to be back to a normal state within an hour.
Apr 10, 08:00 PDT

Monitoring - Our monitoring system has detected a delay in workflow rules. Some customers could experience up to a 50 minute delay at this time. Our Engineering team has taken corrective action to fix this issue. We are monitoring the platform for continued stability.
Apr 10, 06:35 PDT

Apr 9, 2019

Delay in Webhooks and Workflow Rules

Resolved - This incident has been resolved.
Apr 9, 07:24 PDT

Update - All automation rules are current, there is no longer a delay. We are monitoring to ensure continued stability of this feature.
Apr 8, 14:55 PDT

Monitoring - We've identified the cause of this issue and have implemented a fix. Delays in notifications and workflow rules are processing with up to a 50 minute delay and are recovering quickly. We are monitoring to ensure continued stability of this feature.
Apr 8, 14:09 PDT

Update - We are continuing to investigate this issue. Some customers could experience up to a 50 minute delay at this time.
Apr 8, 14:01 PDT

Investigating - Our monitoring system has detected a possible delay in webhooks and workflow rules. Some customers could experience up to a 30 minute delay at this time. We will provide an update within the next 30 minutes.
Apr 8, 13:22 PDT

Apr 8, 2019

Intermittent Application Connectivity Issues

Resolved - This incident has been resolved.
Apr 8, 18:04 PDT

Monitoring - Engineering has identified and implemented a fix to improve application performance. We are monitoring to ensure continued stability of this feature.
Apr 8, 08:02 PDT

Update - We are currently investigating an issue with the web application. Users may receive error messages when loading or saving the application. Please try refreshing your browser to try and resolve the issue.
Apr 8, 07:50 PDT

Investigating - We are currently investigating an issue with the web application. Users may receive error messages when loading or saving the application.
Apr 8, 07:48 PDT

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.

Apr 3, 2019

Delay in Webhooks and Workflow Rules

Resolved - Webhooks and workflow rules have remained stable since catching up. The issue is resolved.
Apr 3, 06:13 PDT

Monitoring - Our Engineering team has taken corrective action to fix this issue. We are monitoring the platform for continued stability.
Apr 2, 08:41 PDT

Identified - Our monitoring system has detected a possible delay in webhooks and workflow rules. Some customers could experience up to a 30 minute delay at this time. We will provide an update within the next 30 minutes.
Apr 2, 08:16 PDT

Apr 2, 2019

Search Delay

Resolved - Search has remained stable since catching up. The issue is resolved.
Apr 2, 05:52 PDT

Monitoring - Our Engineering team has taken corrective action to fix this issue. We are monitoring the platform for continued stability.
Apr 1, 11:19 PDT

Investigating - We are currently seeing latency in Search results and are working to resolve the issue.
Apr 1, 10:40 PDT

Mar 31, 2019

No incidents reported.

Mar 30, 2019

Issue Transferring Owned Items

Resolved - This issue has been resolved.
Mar 30, 10:50 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Mar 29, 17:31 PDT

Update - We're continuing to investigate and will provide another update in 60 minutes.
Mar 29, 16:34 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 16:05 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 15:25 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 14:55 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 14:24 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 13:41 PDT

Update - We're continuing to investigate and will provide another update in 30 minutes.
Mar 29, 13:07 PDT

Identified - We have detected an issue with transferring owned items to another user in the Smartsheet application. We are currently investigating the issue and will provide an update as soon as possible.
Mar 29, 12:23 PDT

Mar 28, 2019

No incidents reported.

Mar 27, 2019

No incidents reported.

Mar 26, 2019

Search Functionality

Resolved - Search has remained stable since catching up. The issue is resolved.
Mar 26, 18:00 PDT

Monitoring - We are currently seeing latency in Search results. Our Engineering team has identified the issue and taken corrective action. We are monitoring the platform for continued stability.
Mar 26, 12:11 PDT

Mar 25, 2019

No incidents reported.

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