Smartsheet Status

All Systems Operational

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

Data Shuttle Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

DataTable Operational

Resource Management Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Resource Management by Smartsheet Maintenance Dec 11, 10:00-11:00 PST

The Resource Management by Smartsheet (10,000ft) service will be undergoing planned maintenance on Saturday December 11, 2021 from 10:00 - 11:00 AM PST (6:00 PM - 7:00 PM UTC). To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Posted on Dec 1, 14:23 PST

Past Incidents

Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

Unable to Load Reports

Resolved - This incident has been resolved.
Dec 1, 13:48 PST

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of Reports.
Dec 1, 11:48 PST

Identified - We have identified the issue and are taking action to resolve. The service is recovering and we are continuing to monitor.
Dec 1, 11:33 PST

Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Dec 1, 10:58 PST

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Customers intermittently being logged out with a session timeout.

Postmortem - Read details
Nov 24, 15:47 PST

Resolved - This incident has been resolved.
Nov 24, 15:47 PST

Monitoring - We have narrowed this issue down to a few customers with specific proxy configurations, and we are working with impacted customers to resolve. If you experience similar issues, please contact our support team with the link below and share details about your organizations proxy configuration: https://help.smartsheet.com/contact/smartsheetapp.
Nov 24, 11:19 PST

Update - We are continuing to investigate some customer reports of users experiencing recurring session timeouts and being logged out of Smartsheet. We will provide an update in 30 minutes.
Nov 24, 10:29 PST

Investigating - We are investigating some customer reports of users experiencing recurring session timeouts and being logged out of Smartsheet. We will provide an update in 30 minutes.
Nov 24, 09:29 PST

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Published Links for Sheets, Reports, and Dashboards

Resolved - This incident has been resolved.
Nov 22, 06:46 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 04:48 PST

Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 04:36 PST

Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 04:15 PST

Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 03:46 PST

Investigating - We are currently investigating some customer reports that Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 03:15 PST

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

Smartsheet Services Impacted by Google Cloud Incident

Resolved - This incident has been resolved.
Nov 16, 13:50 PST

Monitoring - Smartsheet features impacted by this incident have recovered and are working as expected.
Nov 16, 11:44 PST

Identified - The Google Cloud Platform is currently experiencing issues (https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh). This may cause impact to certain Smartsheet functionality.
Nov 16, 10:37 PST

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

Control Center Planned Maintenance

Completed - The Control Center scheduled platform maintenance has been cancelled and will be rescheduled. We will provide details for the new date and time of scheduled maintenance when they become available.
Nov 13, 08:27 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:01 PST

Scheduled - Control Center will be in platform maintenance on Saturday, November 13 2021 from 8:00 AM - 9:00 AM PDT. The application will be fully operational however project provisioning, updates, archiving may experience some delay.
Nov 12, 08:05 PST

Nov 12, 2021

No incidents reported.

Nov 11, 2021

No incidents reported.

Nov 10, 2021

No incidents reported.

Nov 9, 2021

No incidents reported.

Nov 8, 2021

No incidents reported.

Nov 7, 2021

No incidents reported.

Nov 6, 2021

Resource Management by Smartsheet Maintenance

Completed - The recent schedule maintenance for Resource Management by Smartsheet has been completed, and the service is now available again with full read+write functionality.
Nov 6, 10:47 PDT

Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 10:50 AM PDT.
Nov 6, 10:30 PDT

In progress - The Resource Management by Smartsheet (10,000ft) service is currently in a read-only state for planned maintenance and will be back to full functionality at 10:10 AM PDT / 5:10 PM UTC. To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 6, 10:00 PDT

Update - In 2 hours (starting at 10:00 AM PDT / 5:00 PM UTC), the Resource Management by Smartsheet (10,000ft) service will be in a read-only state for approximately 10 minutes for planned maintenance. To ensure data integrity during this time, the application will be accessible but in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 6, 08:00 PDT

Scheduled - The Resource Management by Smartsheet (10,000ft) service will be undergoing planned maintenance on Saturday November 6, 2021 from 10:00 - 10:10 AM PDT (5:00 PM - 5:10 PM UTC). To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 2, 17:13 PDT

Nov 5, 2021

No incidents reported.

Nov 4, 2021

Intermittent Errors when trying to log in.

Postmortem - Read details
Nov 4, 18:20 PDT

Resolved - This incident has been resolved.
Nov 4, 17:39 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Nov 4, 15:39 PDT

Update - We are continuing to investigate reports of users having issues staying signed into the service. Users should no longer receive 500 errors when trying to access the application.
Nov 4, 14:37 PDT

Update - We are receiving multiple customer reports regarding 500 errors when trying to access the service. We are continuing to investigate and will provide an update within the next 30 minutes.
Nov 4, 14:04 PDT

Update - We are continuing to investigate this issue.
Nov 4, 13:15 PDT

Update - We are continuing to investigate this issue.
Nov 4, 12:19 PDT

Update - We are continuing to investigate this issue.
Nov 4, 11:13 PDT

Update - We are continuing to investigate this issue.
Nov 4, 10:11 PDT

Update - We are continuing to investigate this issue.
Nov 4, 09:38 PDT

Update - We are continuing to investigate this issue.
Nov 4, 09:06 PDT

Investigating - We are investigating multiple reports of users having issues signing in to the service. We will provide an update in 30 mins.
Nov 4, 08:50 PDT

Nov 3, 2021

No incidents reported.