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Duplicate Reminder Notifications
Identified - The cause of the issue has been identified and a fix is being implemented.
Jan 16, 13:16 PST
Investigating - We are investigating an issue with duplicate Reminder notifications being sent.
Jan 16, 06:52 PST
Planned Maintenance
Monitoring - Beginning at 8 pm PST (Jan. 19th), we will be servicing our application.
The application will be unavailable during this time. This maintenance is scheduled to conclude within 30 minutes of starting.
Jan 14, 14:00 PST
Uptime over the past 90 days. View historical uptime.
Smartsheet Application Operational
90 days ago
99.99 % uptime
Today
Mobile/API   ? Operational
90 days ago
99.99 % uptime
Today
Web Application   ? Operational
90 days ago
99.99 % uptime
Today
System Generated Emails   ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality   ? Operational
90 days ago
100.0 % uptime
Today
Reporting   ? Operational
90 days ago
100.0 % uptime
Today
Resource Management   ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On)   ? Operational
90 days ago
99.96 % uptime
Today
Webhooks   ? Operational
90 days ago
100.0 % uptime
Today
Connectors   ? Operational
90 days ago
100.0 % uptime
Today
Integrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019
Search Functionality
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Jan 16, 14:59 PST
Monitoring - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 16, 09:58 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 16, 09:38 PST
Jan 15, 2019

No incidents reported.

Jan 14, 2019
Search Functionality
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Jan 14, 16:36 PST
Update - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 14, 10:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 10:56 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 14, 09:29 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Search Functionality
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Jan 10, 21:28 PST
Monitoring - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 10, 15:09 PST
Investigating - We have seen delays in Search results return. We are working to resolve the issue.
Jan 10, 14:38 PST
Monitoring - Our systems have caught up and Search results are now current. We are monitoring to ensure continued stability of the platform.
Jan 10, 11:56 PST
Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jan 10, 10:55 PST
Jan 9, 2019

No incidents reported.

Jan 8, 2019
Sending sheets as attachment emails not arriving
Resolved - This issue has been resolved.
Jan 8, 17:11 PST
Monitoring - A fix has been implemented for sending sheets as an attachment. Emails are starting to flow out as our systems catch up. We will continue to monitor our systems to ensure stability of the platform.
Jan 8, 12:33 PST
Investigating - We're currently experiencing issues with system generated emails in Smartsheet. Specifically, sending a sheet as a PDF or Excel attachment.
We're aware of the issue and are working to get it fixed right away. Thank you for your patience.
Jan 8, 11:21 PST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019

No incidents reported.

Jan 1, 2019

No incidents reported.

Dec 31, 2018

No incidents reported.

Dec 30, 2018

No incidents reported.

Dec 29, 2018

No incidents reported.

Dec 28, 2018

No incidents reported.

Dec 27, 2018
Planned Maintenance
Resolved - The maintenance has completed successfully. All systems are operational.
Dec 27, 21:45 PST
Update - Maintenance has begun.
You may notice intermittent delays while opening or saving sheets.
This maintenance is scheduled to be concluded within 2-3 hrs of starting. If you experience issues during this window, it is anticipated that the behavior will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and to try again shortly.
Dec 27, 20:00 PST
Update - Maintenance will begin shortly.
Dec 27, 19:50 PST
Monitoring - Beginning at 8 pm PST (Dec. 27), we will be servicing our databases.
Impact to customers may result in intermittent delays while opening or saving sheets.
This maintenance is scheduled to conclude within 2-3 hrs. If you experience issues during this window, it is anticipated that the impact will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and we suggest trying again shortly.
There will be an update to this status posting when maintenance begins.
Dec 26, 20:01 PST
Dec 25, 2018

No incidents reported.

Dec 24, 2018

No incidents reported.

Dec 23, 2018

No incidents reported.

Dec 22, 2018
Planned Maintenance
Resolved - The maintenance has completed successfully. All systems are operational.
Dec 22, 21:27 PST
Update - Maintenance has begun.
You may notice intermittent delays while opening or saving sheets.
This maintenance is scheduled to be concluded within 2-3 hrs of starting. If you experience issues during this window, it is anticipated that the behavior will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and to try again shortly.
Dec 22, 20:00 PST
Update - Maintenance will begin shortly.
Dec 22, 19:50 PST
Monitoring - Beginning at 8 pm PST (Dec. 22), we will be servicing our databases.
Impact to customers may result in intermittent delays while opening or saving sheets.
This maintenance is scheduled to be concluded within 2-4 hrs of starting. If you experience issues during this window, it is anticipated that the impact will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and we suggest trying again shortly.
There will be an update to this status posting when maintenance begins.
Dec 21, 19:49 PST
Dec 21, 2018
Reporting Delay
Resolved - This incident has been resolved.
Dec 21, 16:10 PST
Identified - We're currently experiencing up to a 15 minute delay with Reporting. We are are working to get it fixed right away.
Dec 21, 16:06 PST
Dec 20, 2018
Reporting Delay
Resolved - This incident has been resolved.
Dec 20, 13:28 PST
Investigating - We're currently experiencing up to a 15 minute delay with Reporting. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Dec 20, 12:53 PST
Dec 19, 2018

No incidents reported.

Dec 18, 2018
Search Functionality
Resolved - Search has remained current since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Dec 18, 09:44 PST
Monitoring - The issue causing Search delays has been corrected. Search results should now be current.
Dec 17, 09:58 PST
Identified - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Dec 17, 09:30 PST
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