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Smartsheet Status

 
All Systems Operational
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
Resource Management Operational
10,000ft Operational
Smartsheet Resource Views Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 16:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:01 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 13:12 PDT
Investigating - We are currently investigating some customer reports of not being able to access Admin Center. We will provide an update in 30 minutes.
Sep 21, 12:42 PDT
Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 14:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 12:04 PDT
Investigating - Customers may experience a page loading issue while accessing Smartsheet Help Center Content. Our web team is currently investigating.
Sep 20, 11:34 PDT
Resolved - This incident has been resolved.
Sep 20, 13:06 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 10:55 PDT
Identified - The icons for accessing Connectors are temporarily unavailable from within the main Smartsheet app. However, all systems are still functional, and you can access these URLs
https://connectors.smartsheet.com/c/jira
https://connectors.smartsheet.com/c/salesforce
https://connectors.smartsheet.com/c/plugin/dynamics/login
Sep 20, 10:10 PDT
Resolved - This incident has been resolved.
Sep 20, 12:07 PDT
Monitoring - A fix has been identified and implemented for intermittent errors while loading and saving sheets. We are monitoring to ensure continued stability of the service.
Sep 20, 10:10 PDT
Update - A fix has been identified and implemented for intermittent errors while loading and saving sheets. We are monitoring to ensure continued stability of the service.
Sep 20, 10:09 PDT
Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 20, 09:45 PDT
Investigating - We are currently investigating some customer reports of intermittent errors while loading sheets. We will provide an update in 30 minutes.
Sep 20, 09:14 PDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 11:47 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 13, 09:46 PDT
Update - We are continuing to investigate some customer reports with being unable to open Reports in Smartsheet. Other users may be able to use Reports without issue. We will provide an update in 30 minutes.
Sep 13, 09:39 PDT
Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Sep 13, 09:05 PDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021
Resolved - This incident has been resolved.
Sep 8, 13:29 PDT
Monitoring - Approximately between 10:43am and 11:15am Pacific some users reported getting errors while attempting to access the Smartsheet Pivot Application. A fix has been implemented and we are monitoring to ensure continued stability of the service.
Sep 8, 11:28 PDT
Sep 7, 2021
Resolved - This incident has been resolved.
Sep 7, 12:34 PDT
Monitoring - Approximately between 9:45am and 10:00am Pacific some users reported getting errors while attempting to use Smartsheet. A fix has been implemented and we are monitoring to ensure continued stability of the service.
Sep 7, 10:33 PDT
Resolved - This incident has been resolved.
Sep 7, 08:30 PDT
Monitoring - We received a number of customer reports of latency in the Smartsheet application. A fix was quickly identified and implemented and we are monitoring to ensure continued stability of the service.
Sep 7, 06:26 PDT
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021
Postmortem - Read details
Sep 3, 10:49 PDT
Resolved - This incident has been resolved.
Sep 2, 17:01 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of Reports.
Sep 2, 15:07 PDT
Identified - We have identified the issue and taking action to resolve. The service is recovering and we are continuing to monitor.
Sep 2, 14:38 PDT
Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Sep 2, 14:04 PDT
Sep 1, 2021
Resolved - This incident has been resolved.
Sep 1, 13:31 PDT
Monitoring - Between 8 AM PT to 9:20 AM PT, Bridge by Smartsheet was not able to process webhooks for some of our customers. Any bridge workflows triggered by Smartsheet changes will not have run during this time. A fix has been implemented and we are monitoring to ensure the continued stability of this service.
Sep 1, 09:43 PDT
Aug 31, 2021
Postmortem - Read details
Aug 31, 15:03 PDT
Resolved - This incident has been resolved.
Aug 31, 15:02 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of our help page.
Aug 31, 12:56 PDT
Investigating - We are currently investigating an issue where customers are unable to submit cases via Contact Smartsheet Support on https://help.smartsheet.com/contact.

We will provide an update in 30 minutes.
Aug 31, 12:21 PDT
Aug 30, 2021

No incidents reported.

Aug 29, 2021

No incidents reported.

Aug 28, 2021

No incidents reported.

Aug 27, 2021

No incidents reported.

Aug 26, 2021

No incidents reported.

Aug 25, 2021

No incidents reported.

Aug 24, 2021

No incidents reported.

Aug 23, 2021
Postmortem - Read details
Aug 28, 11:00 PDT
Resolved - This incident has been resolved.
Aug 23, 19:49 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug 23, 17:49 PDT
Investigating - We are currently investigating some customer reports of slowness or errors accessing automated workflows and forms. There may be some latency with other features as well. We will provide an update in 30 minutes.
Aug 23, 17:26 PDT
Aug 22, 2021

No incidents reported.