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All Systems Operational
Smartsheet Application & API ? Operational
System Generated Emails ? Operational
Search Functionality ? Operational
Reporting ? Operational
Resource Management ? Operational
SSO (Single Sign-On) ? Operational
Webhooks ? Operational
Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - On Thursday, July 13th at 2:01 PM PDT, users of Smartsheet Reporting would have experienced delays to report updates. Engineering engaged, recovered the service and initiated a forced refresh of delayed transactions by 5:33 PM PDT. Since that time, we have watched the Reporting systems to ensure they are functioning correctly.
Jul 14, 17:13 PDT
Monitoring - We've fixed the recent technical issue and are currently monitoring Reporting to make sure everything is operating normally.
Jul 13, 17:33 PDT
Identified - We have identified the issue causing impact to Reporting, and our engineering team is engaged and continuing their work to fix the issue. Thank you for your patience.
Jul 13, 17:13 PDT
Investigating - We're currently experiencing technical issues with Reports in Smartsheet. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jul 13, 16:18 PDT
Resolved - At 10:31 AM PDT, users of the Smartsheet Application may have experienced intermittent issues accessing the application and possibly failures when attempting to load or save certain sheets. Our engineers engaged and discovered a hardware failure. They worked to bring replacement hardware online and service was restored to the affected sheets by 11:04 AM PDT.
Jul 14, 12:19 PDT
Monitoring - We've fixed the recent technical issue which caused intermittent login and sheet load failures. We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jul 13, 11:25 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jul 13, 10:46 PDT
Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.

Jul 6, 2017

No incidents reported.

Jul 5, 2017

No incidents reported.

Jul 4, 2017

No incidents reported.

Jul 3, 2017

No incidents reported.

Jul 2, 2017

No incidents reported.

Jul 1, 2017

No incidents reported.

Jun 30, 2017

No incidents reported.

Jun 29, 2017

No incidents reported.

Jun 28, 2017
Resolved - On June 22nd, at 5:34 AM PDT, the Smartsheet Application encountered a situation that caused unexpected resource consumption to our database systems. Our engineers responded and began to investigate the situation. Engineering worked to recover the systems bringing them online by 6:17 AM PDT. Our investigation identified a resource consumption issue originating from our logging infrastructure which further delayed the return to a normal state. The system was returned to fully operational status at 8:16 AM PDT.

On June 23rd, we deployed a fix to our logging infrastructure to prevent a recurrence of this type of problem in the future.
Jun 28, 15:01 PDT
Monitoring - We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Jun 22, 08:29 PDT
Identified - We have identified the issue causing impact to the Smartsheet application, and our engineering team is engaged and continuing their work to fix the issue. Thank you for your patience.
Jun 22, 08:14 PDT
Update - Smartsheet Engineering is continuing to investigate the issues that are preventing users from logging in or accessing the Smartsheet application. At this time, access to the mobile application is functional. We will continue to provide updates as we have them.

Thank you.
Jun 22, 07:38 PDT
Update - Smartsheet Engineering is engaged on this issue and is continuing to investigate. We will continue to post updates and any new information as we have it.

Thank you for your patience.
Jun 22, 07:07 PDT
Update - Currently, users are unable to log in or access the Smartsheet Application. We are continuing to investigate the issue with the Smartsheet Application and will post updates as we have them.
Jun 22, 06:33 PDT
Investigating - The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
Jun 22, 05:51 PDT
Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.