Smartsheet Status

Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Resolved - This incident has been resolved.
Oct 21, 03:45 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 21, 01:45 PDT

Identified - We have identified the issue as caused by a delay in processing of cell link sheet data. The queued data is being processed, and the service is currently recovering. We will provide an update within 1 hour.
Oct 21, 01:27 PDT

Investigating - We are currently investigating some customer reports that there is a delay in updating existing cell links in sheets. Changing a cell link source value may not update the destination. We will provide an update within 1 hour.
Oct 21, 00:59 PDT

Oct 20, 2021

Delay in updating cell links in sheets

Resolved - This incident has been resolved.
Oct 20, 18:39 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 20, 16:39 PDT

Update - We have taken action to mitigate the issue and the cell link service is recovering. We will provide an update when this issue is resolved.
Oct 20, 13:01 PDT

Identified - We have identified the issue as caused by a delay in processing of cell link sheet data. The queued data is being processed, and the service is currently recovering. We will provide an update in 1 hour.
Oct 20, 11:55 PDT

Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 11:05 PDT

Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 10:06 PDT

Update - We are continuing to experience delays in updating cell links. We will provide an update in 1 hour.
Oct 20, 08:55 PDT

Investigating - We are currently investigating some customer reports that there is a delay in updating existing cell links in sheets. Changing a cell link source value may not update the destination. We will provide an update in 30 minutes.
Oct 20, 08:15 PDT

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Dashboards inaccessible

Postmortem - Read details
Oct 15, 10:25 PDT

Resolved - This incident has been resolved.
Oct 14, 19:17 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 14, 17:12 PDT

Investigating - We are currently investigating some customer reports of "An error has occurred in Smartsheet" when attempting to open dashboards. We will provide an update in 30 minutes.
Oct 14, 16:35 PDT

Oct 13, 2021

Admin Center Inaccessible

Postmortem - Read details
Oct 13, 21:28 PDT

Resolved - This incident has been resolved.
Oct 13, 21:26 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Oct 13, 19:26 PDT

Investigating - We are currently investigating some customer reports that Admin Center is inaccessible. Navigating to https://admin.smartsheet.com will display a message that Admin Center can’t be accessed right now, and it will provide a button to use the legacy admin modal. We will provide an update in 30 minutes.
Oct 13, 19:07 PDT

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Delays to Smartsheet Search

Postmortem - Read details
Oct 7, 15:40 PDT

Resolved - This incident has been resolved.
Oct 7, 15:38 PDT

Monitoring - Smartsheet search has recovered and search functionality is now working as expected. We are monitoring to ensure the continued stability of this feature.
Oct 7, 13:40 PDT

Identified - The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Oct 7, 13:17 PDT

Investigating - We're currently experiencing delays with search functionality. The impact is limited to newly created content within sheets not returning immediately in search results. We will provide an update in 30 minutes.
Oct 7, 12:24 PDT

Some Automated Workflows Inaccessible in Smartsheet

Resolved - This incident has been resolved.
Oct 7, 15:34 PDT

Monitoring - We have implemented a fix and Slack and MS Teams alert types should now be available again in Smartsheet. We are monitoring to ensure the continued stability of these features.
Oct 7, 12:57 PDT

Update - We have implemented a fix and creation of Slack alerts should now be available again in Smartsheet. We are continuing to work to make creation of MS Teams alerts available again. We will provide another update in the next 30 minutes.
Oct 7, 12:17 PDT

Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 11:43 PDT

Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 11:13 PDT

Update - We are continuing to take steps to mitigate these issues. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. We will provide another update in the next 30 minutes.
Oct 7, 10:42 PDT

Identified - We are taking steps to mitigate this issue. While these steps are in progress, Automated Workflows may be unavailable for sheets where Slack/MS Teams alerts have been configured. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. We will provide another update in the next 30 minutes.
Oct 7, 10:12 PDT

Update - We are continuing to investigate this issue. Creation of workflows sending alerts to Slack/MS Teams is still temporarily unavailable. We will provide another update in the next 30 minutes.
Oct 7, 09:50 PDT

Investigating - We are investigating customer reports of Slack/MS Teams based workflows being unavailable in the Automated Workflows editor. As part of this investigation, steps were taken to mitigate the issue. As a result, customers will temporarily be unable to create workflows which send alerts to Slack/MS Teams.

We will provide another update in the next 30 minutes.
Oct 7, 09:17 PDT

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

Delays to Smartsheet Search

Postmortem - Read details
Oct 5, 07:04 PDT

Resolved - This incident has been resolved.
Oct 4, 19:00 PDT

Monitoring - Smartsheet search has recovered and search functionality is now working as expected. We are monitoring to ensure the continued stability of this feature.
Oct 4, 16:58 PDT

Update - We're continuing to experience delays in search functionality. We are continuing to investigate and will provide another update by 5 PM PST.
Oct 4, 13:02 PDT

Investigating - We're currently experiencing delays with search functionality. The impact is limited to newly created content within sheets not returning immediately in search results. We will provide another update at 1 PM PST.
Oct 4, 10:02 PDT

https://app.smartsheet.com/b/home is available. We are investigating www.smartsheet.com being unavailable

Postmortem - Read details
Oct 4, 19:01 PDT

Resolved - This incident has been resolved.
Oct 4, 09:17 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 07:18 PDT

Investigating - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home. To reach Smartsheet Support, navigate to https://help.smartsheet.com/.
Oct 4, 07:13 PDT

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

Messaging App Notifications

Resolved - This incident has been resolved.
Oct 1, 12:05 PDT

Monitoring - We have implemented a fix and MS Teams bot messaging is now working as expected. We are continuing to monitor for the continued stability of this feature.
Oct 1, 10:06 PDT

Update - We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 1 hour.
Oct 1, 09:30 PDT

Update - We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 1 hour.
Oct 1, 08:30 PDT

Update - We've implemented a fix and issues with Google Hangouts, Workplace, Slack, and MS Teams notifications are resolved. We are continuing to monitor to ensure continued stability.

We are continuing to investigate issues with registering new MS Teams bot messaging. We will provide an update in 30 minutes.
Oct 1, 08:00 PDT

Update - A fix has been implemented to allow existing notifications for Google Hangouts, Workplace and MS Teams to be processed. We are continuing to investigate reports of being unable to establish new notification workflows. We will provide an update in 30 minutes.
Oct 1, 07:18 PDT

Update - We are continuing to investigate customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 06:43 PDT

Update - We are continuing to investigate customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 06:13 PDT

Investigating - We are currently investigating some customer reports of notifications not being received in Google Hangouts, Workplace, and MS Teams. We will provide an update in 30 minutes.
Oct 1, 05:43 PDT

Sep 30, 2021

No incidents reported.

Sep 29, 2021

Smartsheet Service Unavailable

Resolved - This incident has been resolved.
Sep 29, 14:37 PDT

Monitoring - We have received some customer reports of "503 Service Temporarily Unavailable" errors being encountered when attempting to access or use the Smartsheet application.

A fix has been implemented and we are monitoring the results.
Sep 29, 11:30 PDT

Sep 28, 2021

No incidents reported.

Sep 27, 2021

Some sheets are read-only and unable to provision some projects in Smartsheet Control Center

Postmortem - Read details
Sep 28, 12:19 PDT

Resolved - This incident has been resolved.
Sep 27, 17:46 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 27, 15:40 PDT

Identified - We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Sep 27, 15:20 PDT

Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 14:36 PDT

Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 14:00 PDT

Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 27, 13:29 PDT

Investigating - We are currently investigating some customer reports of sheets being read-only. We are also investigating reports of customers being unable to provision new projects in Smartsheet Control Center. We will provide an update in 30 minutes.
Sep 27, 12:56 PDT

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.