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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
Update - We are investigating intermittent temporary access issues primarily after users upload new asset versions and some new assets. This issue typically resolves itself within half an hour of the upload. We are continuing to work with our partner service to resolve this issue.
Oct 03, 2024 - 16:09 PDT
Investigating - We have identified that some users are intermittently unable to access assets once uploaded. This issue typically resolves itself within a few minutes. We are working with our partner service to resolve the issue.
Oct 02, 2024 - 10:49 PDT
Core Application ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sheets ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Conversations ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Sharing ? Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Advance Capabilities ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Apps Operational
Desktop App Operational
Mobile App ? Operational
Search ? Operational
Third Party Sign In ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Degraded Performance
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Degraded Performance
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
In-App Chat Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024

Unresolved incident: Brandfolder Asset Access.

Oct 2, 2024
Oct 1, 2024
Resolved - This issue has been resolved.
Oct 1, 16:35 PDT
Update - We are continuing to investigate the issue.
Oct 1, 14:42 PDT
Update - We are continuing to investigate the issue.
Oct 1, 13:00 PDT
Investigating - We have identified an issue where some users may be intermittently unable to access assets once uploaded. A fix is being implemented.
Oct 1, 12:03 PDT
Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 10:39 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 30, 08:32 PDT
Investigating - We are currently investigating some customer reports of new users whose organizations have SSO or SAML enabled encountering errors when logging into Smartsheet for the first time. We will continue to provide frequent updates as we work towards resolution.
Sep 30, 07:31 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024
Postmortem - Read details
Sep 24, 13:08 PDT
Resolved - This incident has been resolved.
Sep 24, 13:06 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 24, 11:05 PDT
Investigating - We are currently investigating some customer reports of errors in Smartsheet. We will continue to provide frequent updates as we work towards resolution.
Sep 24, 10:39 PDT
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
Postmortem - Read details
Sep 20, 14:26 PDT
Resolved - This incident has been resolved.
Sep 20, 14:25 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 20, 12:22 PDT
Investigating - We are currently investigating some customer reports of being unable to preview attachments. We will continue to provide frequent updates as we work towards resolution.
Sep 20, 12:04 PDT
Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Postmortem - Read details
Sep 12, 09:35 PDT
Resolved - This incident has been resolved.
Sep 10, 20:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 18:04 PDT
Investigating - We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.
Sep 10, 17:24 PDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Postmortem - Read details
Sep 12, 14:03 PDT
Resolved - This incident has been resolved.
Sep 4, 06:50 PDT