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Identified - We are working with third-party email security vendors to ensure that our automated emails are correctly identified as legitimate communications. We have made progress with these vendors and have seen significant improvements in deliverability. If you feel you are impacted by this, please check the settings on your email systems or contact support: https://help.smartsheet.com/contact. We will provide an update when more information is available.
Aug 7, 15:05 PDT
Update - We are continuing to investigate reports of app-generated emails not being received by a small number of customers. Some users have reported successful resolution by working with their IT teams to ensure that the domains listed in this help article, https://help.smartsheet.com/articles/1193198-troubleshooting-guide#email, are added to the allow list of their email spam and security systems.

If you feel you are impacted by this, please check the settings on your email systems or contact support: https://help.smartsheet.com/contact. We will provide an update when more information is available.
Jul 31, 10:29 PDT
Update - We are continuing to investigate reports of app-generated emails not being received by a small number of customers. We will provide an update when more information is available. If you feel you are impacted by this, please check the settings on your third-party email security app or contact support: https://help.smartsheet.com/contact
Jul 29, 11:15 PDT
Update - We are continuing to investigate reports of app-generated email delays.

We will provide an update within the next 60 minutes.
Jul 29, 10:03 PDT
Update - We are continuing to investigate reports of app-generated email delays.

We will provide an update within the next 30 minutes.
Jul 29, 09:32 PDT
Investigating - We are investigating some customer reports of email delivery delays of app-generated emails such as those generated from automated alerts, update requests, trial activation emails, and password resets.

We are investigating and will provide an update within the next 30 minutes.
Jul 29, 09:03 PDT
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Documents ? Operational
Proofing Panel and Requests Operational
Uploading and Downloading Attachments Operational
Document Builder Operational
Notifications ? Operational
Email ? Operational
In App ? Operational
Messaging Apps ? Operational
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In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
DataUploader Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
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Premium Apps ? Operational
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10000ft Operational
10000ft Operational
Resource Management ? Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
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Webhooks ? Operational
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Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020
Resolved - This incident has been resolved.
Aug 12, 13:03 PDT
Update - We are continuing to monitor for any further issues.
Aug 11, 20:43 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the Smartsheet application.
Aug 11, 12:54 PDT
Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes.
Aug 11, 12:27 PDT
Aug 11, 2020
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

Unresolved incident: App-generated emails not being received.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Jul 30, 2020
Resolved - This incident has been resolved.
Jul 30, 17:06 PDT
Monitoring - We briefly experienced an issue causing errors in Smartsheet. Users encountered failures logging in to Smartsheet or received the error message while in the application. A fix has been implemented and we are monitoring to ensure the stability of the application.
Jul 29, 17:15 PDT
Jul 29, 2020
Jul 28, 2020
Resolved - This incident has been resolved.
Jul 28, 18:39 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 27, 17:43 PDT
Identified - We have identified the issue with delays in cross sheet cell links updating and taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 27, 14:29 PDT
Update - We are continuing to investigate customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 13:55 PDT
Investigating - We are continuing to investigate customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 13:21 PDT
Identified - We have identified the issue and have taken action to resolve it. The service is currently recovering and we will continue to monitor its progress.
Jul 27, 12:29 PDT
Investigating - We are currently investigating customer reports of some cross sheet cell links not updating on destination sheets. We will provide an update in 30 minutes.
Jul 27, 12:00 PDT
Resolved - This incident has been resolved.
Jul 28, 11:59 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 27, 11:51 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 13:27 PDT
Investigating - We are continuing to investigate an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide additional updates as they become available.
Jul 24, 10:46 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 23, 18:54 PDT
Update - We are continuing to investigate and will provide additional updates as they become available.
Jul 23, 18:17 PDT
Update - We are continuing to investigate an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide an update in 30 minutes.
Jul 23, 17:52 PDT
Update - We are continuing to investigate this issue.
Jul 23, 17:20 PDT
Investigating - We are currently investigating an issue where cross-sheet references in formulas are generating #REF errors on some sheets. We will provide an update in 30 minutes.
Jul 23, 17:18 PDT
Jul 27, 2020
Jul 26, 2020

No incidents reported.

Jul 25, 2020
Resolved - This incident has been resolved.
Jul 25, 13:27 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 24, 13:29 PDT
Update - We are continuing to investigate this issue. Messaging Apps should no longer be impacted. We will provide an update in the next hour.
Jul 24, 13:01 PDT
Update - We are continuing to investigate this issue. We will provide an update in the next hour.
Jul 24, 11:58 PDT
Update - We are continuing to investigate this issue. We will provide an update in the next 30 minutes.
Jul 24, 11:24 PDT
Investigating - Our monitoring systems have detected some delivery delays of app-generated emails and in-app notifications. We are investigating and will provide an update within the next 30 minutes.
Jul 24, 10:53 PDT
Jul 24, 2020
Resolved - This incident has been resolved.
Jul 24, 08:44 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 23, 08:26 PDT
Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 23, 08:17 PDT
Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.
We are investigating and will provide an update within the next 30 minutes.
Jul 23, 08:02 PDT
Jul 23, 2020
Completed - The scheduled maintenance has been completed.
Jul 23, 20:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 17:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:00 PDT
Scheduled - In order to improve communication regarding system status, we are updating our status.smartsheet.com website on Thursday, July 23rd between 5pm - 8pm PST. Once the work is completed, you'll have a new and improved view of all the Smartsheet services you rely on. After the update, you may continue to manage your individual service status subscriptions and notification methods via status.smartsheet.com.

Smartsheet products and services will not be impacted by this Status Page website update.
Jul 22, 17:16 PDT
Resolved - This incident has been resolved.
Jul 23, 11:42 PDT
Monitoring - Smartsheet experienced a temporary issue which impacted some loading and saving of Smartsheet items. A fix has been implemented and we are monitoring to ensure continued stability of the Smartsheet application.
Jul 22, 11:25 PDT
Resolved - This incident has been resolved.
Jul 23, 11:15 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 21, 19:50 PDT
Update - We're currently verifying the fix for this issue and expect it to be deployed within the next 7 days.
Jul 14, 12:17 PDT
Update - The cause of this issue has been identified; a fix is in development and expected to be deployed within the next 7 days.
Jul 7, 11:40 PDT
Identified - We are investigating an issue of being unable to drag & drop emails from Outlook into Smartsheet. If the file is saved locally on your computer (having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully. We will provide an update as new information becomes available.
Jun 29, 13:02 PDT
Jul 22, 2020
Jul 21, 2020
Jul 20, 2020

No incidents reported.

Jul 19, 2020

No incidents reported.

Jul 18, 2020
Resolved - This incident has been resolved.
Jul 18, 14:45 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of the Smartsheet Community.
Jul 17, 14:37 PDT
Investigating - We are aware of an issue with the Smartsheet Community, community.smartsheet.com, being unreachable. We are investigating and will provide an update within the next 30 minutes.
Jul 17, 14:34 PDT
Jul 17, 2020
Resolved - This incident has been resolved.
Jul 17, 15:15 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the email service.
Jul 16, 15:16 PDT
Identified - We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 16, 14:45 PDT
Investigating - Our monitoring systems have detected email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.

We are investigating and will provide an update within the next 30 minutes.
Jul 16, 14:25 PDT
Jul 16, 2020
Jul 15, 2020

No incidents reported.

Jul 14, 2020
Resolved - This incident has been resolved.
Jul 14, 12:00 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the service.
Jul 13, 12:01 PDT
Identified - We have identified an issue where a small portion of users may experience intermittent failures loading sheets and widgets on dashboards. Users can try to refresh the sheet or dashboard to resolve these issues. We will provide an update when more information is available.
Jul 13, 09:43 PDT
Update - We are continuing to investigate an issue where some users may experience intermittent failures on load widgets on dashboards. Users can try to refresh the dashboard to resolve. We will provide an update in 30 minutes.
Jul 13, 08:28 PDT
Update - We are continuing to investigate an issue where some users may experience intermittent failures on load widgets on dashboards. Users can try to refresh the dashboard to resolve. We will provide an update in 30 minutes.
Jul 13, 07:56 PDT
Investigating - We are currently investigating an issue where some users may experience intermittent failures on load widgets on dashboards. Users can try to refresh the dashboard to resolve. We will provide an update in 30 minutes.
Jul 13, 07:28 PDT