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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Smartsheet Application Operational
90 days ago
99.86 % uptime
Today
Mobile/API ? Operational
90 days ago
100.0 % uptime
Today
Web Application ? Operational
90 days ago
99.72 % uptime
Today
System Generated Emails ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Resource Management ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Connectors ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Upcoming Planned Maintenance Mar 23, 21:00 - Mar 24, 01:00 PDT
Beginning at 9 p.m. PDT, Saturday, March 23rd, we will be servicing our databases. This maintenance is scheduled to be concluded within 4 hours.

Customers may experience intermittent delays while opening or saving sheets.
If you experience latency or save failures during this window, remain on your sheet, and try again after 15-20 minutes. It is anticipated that any impact you experience will last for approximately 20 minutes due to the rolling restart nature of the server maintenance.
Posted on Mar 20, 17:18 PDT
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
We are aware of a service incident and are investigating
Resolved - This incident has been resolved.
Mar 20, 20:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Please contact Support at https://help.smartsheet.com/contact if you receive errors when loading sheets, reports, or dashboards.
Mar 20, 11:47 PDT
Investigating - Users may intermittently be unable to access Sheets, Reports, and Dashboards.
We are currently investigating the issue and will provide an update as soon as possible. Please continue to return to this page for the latest resolution status.
Mar 20, 08:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Please contact Support at https://help.smartsheet.com/contact if you receive errors when loading sheets, reports, or dashboards.
Mar 20, 08:24 PDT
Investigating - Our monitoring systems have identified a potential service interruption, some users may intermittently be unable to access Sheets, Reports, and Dashboards.
We are currently investigating the issue and will provide an update as soon as possible. Please continue to return to this page for the latest resolution status.
Mar 20, 08:14 PDT
Mar 19, 2019
We are aware of a service incident and are investigating
Resolved - This issue has been resolved.
Mar 19, 21:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Please contact Support at https://help.smartsheet.com/contact if you receive errors when loading sheets, reports, or dashboards.
Mar 19, 12:11 PDT
Identified - The issue has been identified and a fix has been implemented.
Mar 19, 12:06 PDT
Investigating - Our monitoring systems have identified a potential service interruption, some users may intermittently be unable to access Sheets, Reports, and Dashboards.
We are currently investigating the issue and will provide an update as soon as possible. Please continue to return to this page for the latest resolution status.
Mar 19, 11:58 PDT
Sheet link delays
Resolved - This issue has been resolved.
Mar 19, 06:40 PDT
Monitoring - A fix has been implemented and the backlog of sheet link updates has fully recovered. We are monitoring to ensure continued stability of this feature.
Mar 18, 19:35 PDT
Update - We are continuing to investigate delays in sheet link processing.
Mar 18, 19:11 PDT
Investigating - Sheet links processing is becoming delayed. We are investigating and will provide an update within the next 30 minutes.
Mar 18, 18:26 PDT
Monitoring - The backlog of sheet link updates has fully recovered. We are monitoring to ensure continued stability of this feature.
Mar 18, 16:59 PDT
Investigating - Our monitoring systems have detected a possible delay in sheet link updates. We are investigating and will provide an update within the next 30 minutes.
Mar 18, 16:47 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Rendering Issues
Resolved - This issue has been resolved.
Mar 15, 22:44 PDT
Monitoring - We have identified the cause of this issue and have implemented a fix. If you continue having issues please try clearing your browsers cache & cookies. If this does not resolve the issue please contact Support at https://help.smartsheet.com/contact
Mar 15, 12:08 PDT
Update - We are continuing to investigate this issue. If you're experiencing this issue, please try clearing your browsers cache & cookies.
Mar 15, 10:41 PDT
Investigating - We have detected a potential issue with how the Smartsheet application is rendering in the Safari browser. We are currently investigating the issue and will provide an update as soon as possible.
Mar 15, 10:05 PDT
Send as Attachment emails not being delivered
Resolved - This issue has been resolved.
Mar 15, 07:22 PDT
Monitoring - We have identified the cause of this issue and have implemented a fix. Send as Attachment emails are fully functioning and being successfully delivered. We are monitoring to ensure continued stability of this feature.
Mar 14, 16:00 PDT
Update - We are continuing to investigate delays for some Send as Attachment emails.
Mar 14, 14:55 PDT
Update - We are continuing to investigate delays for some Send as Attachment emails.
Mar 14, 13:38 PDT
Investigating - We're currently experiencing some delays in email deliverability with system generated emails for the 'Send as Attachment' feature. We're aware of the issue and are working to get it fixed right away.
Mar 14, 12:28 PDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Search Delay
Resolved - Search has remained stable since catching up. The issue is resolved, and we are closing this incident.
Mar 12, 06:21 PDT
Monitoring - Our Engineering team has taken corrective action to fix this issue. We are monitoring the platform for continued stability.
Mar 11, 10:37 PDT
Identified - We are currently seeing latency in Search results and are working to resolve the issue.
Mar 11, 09:00 PDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.

Mar 4, 2019
Delays in Search and Report Results
Resolved - The platform has remained stable and systems are caught up. We are marking this incident as resolved.
Mar 4, 19:02 PST
Monitoring - Our Engineering team has taken corrective action to fix this issue. We are monitoring the platform for continued stability.
Mar 4, 10:54 PST
Investigating - We are currently seeing latency in results of Search and Reports and are working to resolve the issue.
Mar 4, 09:53 PST
Mar 3, 2019

No incidents reported.

Mar 2, 2019
Scheduled Maintenance - Application Unavailable (Brief Period)
Completed - The maintenance has been completed.
Mar 2, 20:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 20:00 PST
Scheduled - Beginning at 8 pm PST (Saturday, March 2nd), we will be servicing our application.
The application will be unavailable during this time. This maintenance is scheduled to conclude within 20 minutes of starting.
There will be an update to this status posting when maintenance begins.
Feb 24, 10:13 PST
Mar 1, 2019

No incidents reported.

Feb 28, 2019

No incidents reported.

Feb 27, 2019

No incidents reported.

Feb 26, 2019

No incidents reported.

Feb 25, 2019
Sharing Limits Reached when Sending emails
Resolved - This issue has been resolved. If you receive the in-app notification, "You have exceeded the maximum number of email recipients that your account can send to," please contact Support at smartsheet.com/gethelp.
Feb 25, 16:11 PST
Update - We are continuing to monitor for any further issues.
Feb 24, 23:51 PST
Monitoring - The ability to send emails from Smartsheet may be affected at this time due to some limitations set on collaborative sharing. We are monitoring this.
Feb 24, 23:41 PST
Feb 23, 2019

No incidents reported.

Feb 22, 2019

No incidents reported.

Feb 21, 2019
Sheet link delay
Resolved - This incident has been resolved.
Feb 21, 23:08 PST
Monitoring - The backlog of cell link updates has fully recovered. We are monitoring to ensure continued stability of this feature.
Feb 21, 19:15 PST
Identified - We have identified the cause of these cell link delays and have implemented a fix. The backlog of cell link updates is quickly recovering.
Feb 21, 18:35 PST
Update - We are continuing to investigate delays in sheet links. Further updates will be posted as status changes.
Feb 21, 18:00 PST
Update - We are continuing to investigate delays in sheet links.
Feb 21, 17:19 PST
Investigating - Cell link processing is currently delayed. We are investigating and will provide an update within the next 30 minutes.
Feb 21, 16:38 PST
Monitoring - The backlog of cell link updates is fully recovered. We are monitoring to ensure continued stability of this feature.
Feb 21, 15:19 PST
Identified - We believe to have identified the cause of these cell link delays and have implemented a fix. The backlog of cell link updates is recovering; we expect to be caught up within the next two hours.
Feb 21, 14:50 PST
Update - We're continuing to investigate delays in sheet links.
We've isolated the issue and confirmed this is only impacting sheets with cell links.
Feb 21, 14:01 PST
Update - We are continuing to investigate delays in sheet links.
Feb 21, 13:00 PST
Investigating - Our monitoring systems have detected a possible delay in sheet link updates. We are investigating and will provide an update within the next 30 minutes.
Feb 21, 12:32 PST
Feb 20, 2019
Workflow rules and Automation
Resolved - This issue has been resolved.
Feb 20, 11:01 PST
Monitoring - We've identified the cause of this issue and have implemented a fix. Delays in notifications and workflow rules are processing with up to a 45 minute delay and are recovering quickly. We are monitoring to ensure continued stability of this feature.
Feb 20, 10:08 PST
Update - We are continuing to investigate delays in automated notifications and workflow rules. Some users may also experience issues creating or modifying workflow rules.
Feb 20, 09:26 PST
Investigating - Our monitoring systems has detected a possible delay in notifications and workflow rules. Some customers could experience up to an hour delay at this time. We will provide an update within the next 30 minutes.
Feb 20, 08:56 PST
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