Smartsheet Status

All Systems Operational

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Proofing Panel and Requests Operational

Uploading and Downloading Attachments Operational

Document Builder Operational

Notifications Operational

Email Operational

In App Operational

Messaging Apps Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

DataUploader Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

Resource Management Operational

10,000ft Resource Management Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2020

Smartsheet Intermittently Unavailable

Resolved - This incident has been resolved.
Sep 23, 16:45 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 14:45 PDT

Identified - We have identified the issue and taken action to resolve. The service is recovered and we will continue to monitor.
Sep 23, 14:28 PDT

Update - We are continuing to investigate this issue and will provide an update in the next 30 minutes.
Sep 23, 14:11 PDT

Investigating - We are investigating failures logging into Smartsheet for some users and will provide an update within the next 30 minutes.
Sep 23, 13:36 PDT

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Smartsheet Unavailable

Resolved - This incident has been resolved.
Sep 16, 05:54 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of the service.
Sep 16, 03:53 PDT

Investigating - We are investigating failures logging into Smartsheet and will provide an update within the next 30 minutes.
Sep 16, 03:27 PDT

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

Dynamic View Maintenance

Completed - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Dynamic View service offline in order to support new features and improvements. The recent work to implement these improvements has been completed, and the Dynamic View application is now back online.
Sep 12, 17:45 PDT

Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 6:00 PM PDT.
Sep 12, 17:30 PDT

In progress - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Dynamic View service offline in order to support new features and improvements. The Dynamic View application is currently offline for planned maintenance, and will be back online at 5:30 PM PST on September 12, 2020 (12:00 - 12:30 AM September 13th UTC).
Sep 12, 17:00 PDT

Update - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Dynamic View service offline in order to support new features and improvements. In 2 hours (at 5:00 PM PDT / 12:00 AM UTC), the Dynamic View application will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Sep 12, 14:59 PDT

Scheduled - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Dynamic View service offline in order to support new features and improvements. On Saturday September 12, 2020 (12:00 - 12:30 AM September 13th UTC), the Dynamic View application will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.
Sep 8, 09:46 PDT

Sep 11, 2020

https://app.smartsheet.com/b/home is available. We are investigating an outage at www.smartsheet.com

Resolved - This incident has been resolved.
Sep 11, 19:19 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 17:15 PDT

Investigating - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home.
We are investigating this issue and will provide an update in 30 minutes.
Sep 11, 16:46 PDT

Sep 10, 2020

Intermittent Errors in Smartsheet

Resolved - This incident has been resolved.
Sep 10, 11:42 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability.
Sep 10, 09:25 PDT

Identified - We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Sep 9, 19:44 PDT

Update - We are continuing to investigate intermittent errors for some users in Smartsheet and will provide additional updates as they become available.
Sep 9, 13:47 PDT

Update - We are continuing to investigate intermittent errors for some users in Smartsheet and will provide additional updates as they become available.
Sep 9, 10:08 PDT

Investigating - We are investigating intermittent errors for some users in Smartsheet and will provide an update within the next 30 minutes.
Sep 9, 09:24 PDT

Sep 9, 2020

Sep 8, 2020

Intermittent 500 Errors

Resolved - This incident has been resolved.
Sep 8, 16:50 PDT

Monitoring - We are monitoring for intermittent 500 errors some Smartsheet users experienced during the timeframe of 1:20-1:30PM Pacific Time
Sep 8, 14:48 PDT

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

No incidents reported.

Sep 3, 2020

Error Messages on Sheet Load

Resolved - This incident has been resolved.
Sep 3, 17:30 PDT

Monitoring - Some users have reported receiving a message that reads, "Smartsheet has experienced an error." This issue has been resolved, and we are taking steps to avoid future interruptions.
Sep 3, 15:13 PDT

Sep 2, 2020

No incidents reported.

Sep 1, 2020

No incidents reported.

Aug 31, 2020

No incidents reported.

Aug 30, 2020

No incidents reported.

Aug 29, 2020

No incidents reported.

Aug 28, 2020

No incidents reported.

Aug 27, 2020

Intermittent Sign In and Load Issues

Resolved - This incident has been resolved.
Aug 27, 17:06 PDT

Monitoring - The situation has normalized and we are continuing to monitor.
Aug 27, 13:48 PDT

Identified - We have identified the cause, which appears to be an issue between backend network providers.

This has the potential to impact users on different Internet Service Providers networks. We recommend engaging your ISP’s support team.
Aug 26, 18:05 PDT

Update - We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet. This issue appears to be a networking issue between AT&T and AWS.

If you are using AT&T as your Internet Service Provider (ISP), we would recommend engaging their support team.
Aug 26, 13:50 PDT

Update - We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.

If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Aug 26, 12:25 PDT

Investigating - We are investigating reports of some customers not being able to sign in or load Smartsheet.
Aug 26, 10:52 PDT

Aug 26, 2020

Aug 25, 2020

No incidents reported.

Aug 24, 2020

Intermittent Form Submission Failures

Resolved - This incident has been resolved.
Aug 24, 10:55 PDT

Monitoring - The Forms service has returned to normal and we are monitoring to ensure the continued stability of this feature.
Aug 24, 08:48 PDT

Update - We are continuing to investigate reports of intermittent Form submissions failing for some customers. We will provide an update in the next 30 minutes.
Aug 24, 08:11 PDT

Investigating - We are investigating reports of intermittent Form submissions failing for some customers. We will provide an update in the next 30 minutes.
Aug 24, 07:40 PDT