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Smartsheet Status

 
 
All Systems Operational
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Resource Management by Smartsheet (10,000ft) service will be undergoing planned maintenance on Saturday December 11, 2021 from 10:00 - 11:00 AM PST (6:00 PM - 7:00 PM UTC). To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Posted on Dec 1, 14:23 PST
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 13:48 PST
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of Reports.
Dec 1, 11:48 PST
Identified - We have identified the issue and are taking action to resolve. The service is recovering and we are continuing to monitor.
Dec 1, 11:33 PST
Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Dec 1, 10:58 PST
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Postmortem - Read details
Nov 24, 15:47 PST
Resolved - This incident has been resolved.
Nov 24, 15:47 PST
Monitoring - We have narrowed this issue down to a few customers with specific proxy configurations, and we are working with impacted customers to resolve. If you experience similar issues, please contact our support team with the link below and share details about your organizations proxy configuration: https://help.smartsheet.com/contact/smartsheetapp.
Nov 24, 11:19 PST
Update - We are continuing to investigate some customer reports of users experiencing recurring session timeouts and being logged out of Smartsheet. We will provide an update in 30 minutes.
Nov 24, 10:29 PST
Update - We are continuing to investigate some customer reports of users experiencing recurring session timeouts and being logged out of Smartsheet. We will provide an update in 30 minutes.
Nov 24, 09:59 PST
Investigating - We are investigating some customer reports of users experiencing recurring session timeouts and being logged out of Smartsheet. We will provide an update in 30 minutes.
Nov 24, 09:29 PST
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 06:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 04:48 PST
Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 04:36 PST
Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 04:15 PST
Update - We are continuing to investigate customer reports that Sheets, Reports and Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 03:46 PST
Investigating - We are currently investigating some customer reports that Dashboards cannot be viewed by unauthenticated users via Published Links.
Nov 22, 03:15 PST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 13:50 PST
Monitoring - Smartsheet features impacted by this incident have recovered and are working as expected.
Nov 16, 11:44 PST
Identified - The Google Cloud Platform is currently experiencing issues (https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh). This may cause impact to certain Smartsheet functionality.
Nov 16, 10:37 PST
Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021
Completed - The Control Center scheduled platform maintenance has been cancelled and will be rescheduled. We will provide details for the new date and time of scheduled maintenance when they become available.
Nov 13, 08:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:01 PST
Scheduled - Control Center will be in platform maintenance on Saturday, November 13 2021 from 8:00 AM - 9:00 AM PDT. The application will be fully operational however project provisioning, updates, archiving may experience some delay.
Nov 12, 08:05 PST
Nov 12, 2021

No incidents reported.

Nov 11, 2021

No incidents reported.

Nov 10, 2021

No incidents reported.

Nov 9, 2021

No incidents reported.

Nov 8, 2021

No incidents reported.

Nov 7, 2021

No incidents reported.

Nov 6, 2021
Completed - The recent schedule maintenance for Resource Management by Smartsheet has been completed, and the service is now available again with full read+write functionality.
Nov 6, 10:47 PDT
Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 10:50 AM PDT.
Nov 6, 10:30 PDT
Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 10:30 AM PDT.
Nov 6, 10:20 PDT
Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 10:20 AM PDT.
Nov 6, 10:10 PDT
In progress - The Resource Management by Smartsheet (10,000ft) service is currently in a read-only state for planned maintenance and will be back to full functionality at 10:10 AM PDT / 5:10 PM UTC. To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 6, 10:00 PDT
Update - In 2 hours (starting at 10:00 AM PDT / 5:00 PM UTC), the Resource Management by Smartsheet (10,000ft) service will be in a read-only state for approximately 10 minutes for planned maintenance. To ensure data integrity during this time, the application will be accessible but in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 6, 08:00 PDT
Scheduled - The Resource Management by Smartsheet (10,000ft) service will be undergoing planned maintenance on Saturday November 6, 2021 from 10:00 - 10:10 AM PDT (5:00 PM - 5:10 PM UTC). To ensure data integrity during this time, the application will be accessible in a read-only state where resource information can be viewed but not created or modified. This includes any API, workflows or SCC integrations that create or modify resource management data which will not be possible during the maintenance window and will need to be executed after the maintenance is complete. Please continue to visit this page for live updates and system notices.
Nov 2, 17:13 PDT
Nov 5, 2021

No incidents reported.

Nov 4, 2021
Postmortem - Read details
Nov 4, 18:20 PDT
Resolved - This incident has been resolved.
Nov 4, 17:39 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Nov 4, 15:39 PDT
Update - We are continuing to investigate reports of users having issues staying signed into the service. Users should no longer receive 500 errors when trying to access the application.
Nov 4, 14:37 PDT
Update - We are receiving multiple customer reports regarding 500 errors when trying to access the service. We are continuing to investigate and will provide an update within the next 30 minutes.
Nov 4, 14:04 PDT
Update - We are continuing to investigate this issue.
Nov 4, 13:15 PDT
Update - We are continuing to investigate this issue.
Nov 4, 12:19 PDT
Update - We are continuing to investigate this issue.
Nov 4, 11:13 PDT
Update - We are continuing to investigate this issue.
Nov 4, 10:11 PDT
Update - We are continuing to investigate this issue.
Nov 4, 09:38 PDT
Update - We are continuing to investigate this issue.
Nov 4, 09:06 PDT
Investigating - We are investigating multiple reports of users having issues signing in to the service. We will provide an update in 30 mins.
Nov 4, 08:50 PDT
Nov 3, 2021

No incidents reported.