Smartsheet Status

SAML SSO Sign-in Failures

Monitoring - The cause of this has been isolated. SSO sign-ins are no longer impacted by this issue. We will continue to monitor this situation.
Dec 12, 12:37 PST

Investigating - Multiple customers who have updated their metadata in the past 10 days may experience issues signing in with SAML SSO. Initial findings indicate manual updates to customer's metadata are not syncing as expected with the master metadata our IDP maintains.
Some users may receive the following errors messages:
"Unable to locate metadata," or "Unable to establish security of incoming assertion."
Our Engineering and Operations teams are investigating.
Dec 12, 10:13 PST

Uptime over the past 90 days. View historical uptime.

Smartsheet Application Operational

90 days ago

99.97 % uptime

Today

Mobile/API Operational

90 days ago

99.97 % uptime

Today

Web Application Operational

90 days ago

99.97 % uptime

Today

System Generated Emails Operational

90 days ago

100.0 % uptime

Today

Search Functionality Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Resource Management Operational

90 days ago

100.0 % uptime

Today

SSO (Single Sign-On) Operational

90 days ago

99.96 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

99.98 % uptime

Today

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 12, 2018

Datamesh Unavailable

Resolved - This issue has been resolved. We observed no further impact during our monitoring period.
Dec 12, 09:34 PST

Monitoring - A fix has been implemented and we're monitoring the results.
Dec 11, 19:18 PST

Update - At this time Datamesh configurations have resumed processing. We are continuing to investigate.
Dec 11, 09:38 PST

Investigating - We're currently investigating an issue with the Datamesh application and all configurations have been paused at this time.
Dec 11, 08:56 PST

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Support for TLS 1.0 removed.

Resolved - Support for TLS 1.0 has been enabled ahead of expected resolution time.Connections to the API and from our Live Data Connector now work as expected.
Dec 7, 15:13 PST

Identified - Support for TLS 1.0 has been removed. This appears to have created a limited number of customers experiencing issues with connecting to the Smartsheet API and through our Live Data Connector. We expect restoration no later than 6:00 p.m. PST.
Dec 7, 14:38 PST

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Slack Integration Maintenance

Resolved - The maintenance has completed successfully. All systems are operational.
Dec 5, 19:06 PST

Identified - Maintenance is scheduled for 6:30 pm PST, 12/5, for our Slack Integration service. This maintenance is expected to last 30 minutes. An update to this post will be made when maintenance has completed.
It is expected that users will receive an error message when attempting to view Alerts & Actions in a sheet that has a Slack alert configured, or are attempting to configure a new Slack alert. Any Slack notifications that trigger during this maintenance window should be delivered within 30 minutes of maintenance completion.
Dec 4, 18:30 PST

Dec 3, 2018

Emergency Maintenance Scheduled

Resolved - This incident has been resolved.
Dec 3, 08:56 PST

Monitoring - The maintenance has completed successfully. All systems are operational.
Dec 1, 21:36 PST

Update - Maintenance has begun.
Impact to customers may result in intermittent delays while opening or saving sheets.
This maintenance is scheduled to be concluded within 2-4 hrs of starting. If you experience issues during this window, it is anticipated that the behavior will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and to try again shortly.
Dec 1, 20:00 PST

Update - Maintenance will begin shortly.
Dec 1, 19:50 PST

Identified - Beginning at 8 p.m. PST today (12/1/18), we will be servicing some of our databases. Impact to customers may result in intermittent delays while opening or saving sheets.
This maintenance is scheduled to be concluded within 2-4 hrs of starting. If you experience issues during this window, it is anticipated that the behavior will last for approximately 20 minutes due to the rolling restart nature of the server maintenance, and to try again shortly.
There will be an update to this status posting when maintenance begins.
Dec 1, 10:53 PST

Dec 2, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

Report and Search degradation

Resolved - This issue is now resolved.
Nov 29, 10:56 PST

Monitoring - Updates to our messaging services have alleviated earlier delays seen in reporting and search functionality. Reporting and search are now current.
Nov 28, 21:31 PST

Investigating - We are investigating degradation to our reporting and search services. You may experience delays in reporting and newly updated values in sheets may not appear in search results.
Nov 28, 16:43 PST

Nov 28, 2018

Cross Sheet Formulas #PERMISSION ERROR

Resolved - This incident has been resolved.
Nov 28, 16:45 PST

Update - Engineering has identified the cause of this issue and expect to have it resolved within the next 3 hours.

Another error you may receive is, "Error: this link is not allowed because the linked cell is on a sheet that has been unshared."
Nov 28, 14:59 PST

Identified - Engineering has identified the cause of this issue and expect to have it resolved within the next 4 hours.
Nov 28, 13:59 PST

Investigating - We're aware of and investigating an issue with cross sheet formulas generating #PERMISSION ERROR. A workaround available at this time is elevating the Owner of the referenced (source) sheet to at least Editor permission on the sheet containing the formula.
Nov 28, 10:49 PST

Data Uploader app unavailable

Resolved - This issue has been resolved.
Nov 28, 09:21 PST

Monitoring - Access to Data Uploader has been restored. We will be monitoring this through the evening.
Nov 27, 20:37 PST

Investigating - At this time the Data Uploader app is unavailable. Smartsheet Engineering is currently investigating.
Nov 27, 20:21 PST

Loading and Saving Sheets

Resolved - This incident has been resolved.
Nov 28, 09:12 PST

Investigating - A small number of customers may experience issues loading and saving certain sheets. Our operations team is currently investigating the issue, and working to restore service.
Nov 28, 09:04 PST

Nov 26, 2018

No incidents reported.

Nov 25, 2018

No incidents reported.

Nov 24, 2018

No incidents reported.

Nov 23, 2018

No incidents reported.

Nov 22, 2018

No incidents reported.

Nov 21, 2018

No incidents reported.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

Loading and Saving Sheets

Resolved - This incident has been resolved.
Nov 13, 07:44 PST

Nov 12, 2018

Search Functionality

Resolved - Search has remained current since our engineers took action to mitigate the issue. The issue has been resolved, and we are closing this incident
Nov 12, 16:56 PST

Monitoring - The issue causing Search delays has been corrected. Search results should now be current.
Nov 12, 12:11 PST

Investigating - We're currently experiencing some delay issues with the search functionality in Smartsheet. We're aware of the issue and are working to get it fixed right away. Thanks for your patience.
Nov 12, 11:30 PST

Subscribe to Incident