Smartsheet Status

All Systems Operational

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

Data Shuttle Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

Resource Management Operational

10,000ft Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2021

Unable to access Admin Center

Resolved - This incident has been resolved.
Sep 21, 16:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:01 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 21, 13:12 PDT

Investigating - We are currently investigating some customer reports of not being able to access Admin Center. We will provide an update in 30 minutes.
Sep 21, 12:42 PDT

Sep 20, 2021

Redirecting Help Center

Resolved - This incident has been resolved.
Sep 20, 14:10 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 12:04 PDT

Investigating - Customers may experience a page loading issue while accessing Smartsheet Help Center Content. Our web team is currently investigating.
Sep 20, 11:34 PDT

Connector Icons Unavailable

Resolved - This incident has been resolved.
Sep 20, 13:06 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 10:55 PDT

Identified - The icons for accessing Connectors are temporarily unavailable from within the main Smartsheet app. However, all systems are still functional, and you can access these URLs
https://connectors.smartsheet.com/c/jira
https://connectors.smartsheet.com/c/salesforce
https://connectors.smartsheet.com/c/plugin/dynamics/login
Sep 20, 10:10 PDT

Intermittent Errors when loading and saving sheets

Resolved - This incident has been resolved.
Sep 20, 12:07 PDT

Monitoring - A fix has been identified and implemented for intermittent errors while loading and saving sheets. We are monitoring to ensure continued stability of the service.
Sep 20, 10:10 PDT

Update - A fix has been identified and implemented for intermittent errors while loading and saving sheets. We are monitoring to ensure continued stability of the service.
Sep 20, 10:09 PDT

Update - We are continuing to investigate the issue. We will provide an update in 30 minutes.
Sep 20, 09:45 PDT

Investigating - We are currently investigating some customer reports of intermittent errors while loading sheets. We will provide an update in 30 minutes.
Sep 20, 09:14 PDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

Reports Intermittently Loading

Resolved - This incident has been resolved.
Sep 13, 11:47 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Sep 13, 09:46 PDT

Update - We are continuing to investigate some customer reports with being unable to open Reports in Smartsheet. Other users may be able to use Reports without issue. We will provide an update in 30 minutes.
Sep 13, 09:39 PDT

Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Sep 13, 09:05 PDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

The Smartsheet Pivot Application was Unavailable for Some Users for a Short Period of Time

Resolved - This incident has been resolved.
Sep 8, 13:29 PDT

Monitoring - Approximately between 10:43am and 11:15am Pacific some users reported getting errors while attempting to access the Smartsheet Pivot Application. A fix has been implemented and we are monitoring to ensure continued stability of the service.
Sep 8, 11:28 PDT

Sep 7, 2021

Smartsheet was Unavailable for Some Users for a Short Period of Time

Resolved - This incident has been resolved.
Sep 7, 12:34 PDT

Monitoring - Approximately between 9:45am and 10:00am Pacific some users reported getting errors while attempting to use Smartsheet. A fix has been implemented and we are monitoring to ensure continued stability of the service.
Sep 7, 10:33 PDT

Application Latency

Resolved - This incident has been resolved.
Sep 7, 08:30 PDT

Monitoring - We received a number of customer reports of latency in the Smartsheet application. A fix was quickly identified and implemented and we are monitoring to ensure continued stability of the service.
Sep 7, 06:26 PDT

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021

Unable to Load Reports

Postmortem - Read details
Sep 3, 10:49 PDT

Resolved - This incident has been resolved.
Sep 2, 17:01 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of Reports.
Sep 2, 15:07 PDT

Identified - We have identified the issue and taking action to resolve. The service is recovering and we are continuing to monitor.
Sep 2, 14:38 PDT

Investigating - We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Sep 2, 14:04 PDT

Sep 1, 2021

Bridge by Smartsheet Unable to Process Webhooks

Resolved - This incident has been resolved.
Sep 1, 13:31 PDT

Monitoring - Between 8 AM PT to 9:20 AM PT, Bridge by Smartsheet was not able to process webhooks for some of our customers. Any bridge workflows triggered by Smartsheet changes will not have run during this time. A fix has been implemented and we are monitoring to ensure the continued stability of this service.
Sep 1, 09:43 PDT

Aug 31, 2021

Unable to Submit Contact Support Form

Postmortem - Read details
Aug 31, 15:03 PDT

Resolved - This incident has been resolved.
Aug 31, 15:02 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of our help page.
Aug 31, 12:56 PDT

Investigating - We are currently investigating an issue where customers are unable to submit cases via Contact Smartsheet Support on https://help.smartsheet.com/contact.

We will provide an update in 30 minutes.
Aug 31, 12:21 PDT

Aug 30, 2021

No incidents reported.

Aug 29, 2021

No incidents reported.

Aug 28, 2021

No incidents reported.

Aug 27, 2021

No incidents reported.

Aug 26, 2021

No incidents reported.

Aug 25, 2021

No incidents reported.

Aug 24, 2021

No incidents reported.

Aug 23, 2021

Slowness and Errors With Automation and Forms

Postmortem - Read details
Aug 28, 11:00 PDT

Resolved - This incident has been resolved.
Aug 23, 19:49 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug 23, 17:49 PDT

Investigating - We are currently investigating some customer reports of slowness or errors accessing automated workflows and forms. There may be some latency with other features as well. We will provide an update in 30 minutes.
Aug 23, 17:26 PDT

Aug 22, 2021

No incidents reported.