Smartsheet Status

All Systems Operational

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

DataUploader Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

Resource Management Operational

10,000ft Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 24, 2021

No incidents reported today.

Feb 23, 2021

Delays in Sending Email

Resolved - This incident has been resolved.
Feb 23, 14:52 PST

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature. Our service is currently processing the backlog of delayed emails which we expect to complete within the next 2 hours. All new emails will send normally.
Feb 23, 12:50 PST

Investigating - We are currently investigating customer reports of delays in emails being sent from Smartsheet. Some users may experience an error message when attempting to send an email from inside the Smartsheet application. Features like Send Row may be impacted by this. Form submissions are working, however form confirmation emails will not be sent.

We will provide an update in 30 minutes.
Feb 23, 12:19 PST

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

Unable to Register New Chat Bots

Resolved - This incident has been resolved.
Feb 17, 21:30 PST

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Feb 17, 19:36 PST

Investigating - We are investigating customer reports of not being able to setup up new chat integrations in Facebook Workplace, Slack, and Teams. We will provide an update in 30 minutes.
Feb 17, 19:21 PST

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

Outlook Add-on and Microsoft Team Integration Maintenance

Completed - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Outlook and Microsoft Teams Tab integrations offline in order to support new features and improvements. The recent work to implement these improvements has been completed, and the Outlook and Microsoft Teams Tab integrations is now back online.
Feb 13, 20:33 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:03 PST

Scheduled - As part of Smartsheet’s commitment to providing the highest quality product, Smartsheet infrequently takes the Outlook and Microsoft Teams Tab integrations offline in order to support new features and improvements. The Outlook and Microsoft Teams Tab integrations are currently offline for planned maintenance, and will be back online at 8:30 PM PST on Feb 13, 2021 (4:30 AM Feb 13th UTC).
Feb 13, 20:03 PST

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.

Feb 10, 2021

Delays in Automation Execution

Resolved - This incident has been resolved.
Feb 10, 13:50 PST

Update - We are continuing to monitor for any further issues.
Feb 10, 12:23 PST

Monitoring - Our team has taken action to resolve issues creating and saving workflows. Some customers may still experience delays in change-based automation rules execution. The service is recovering and we are continuing to monitor its progress.
Feb 10, 11:50 PST

Update - We are continuing to investigate some customer reports of delays in change-based automation rules executing. Users may experience issues opening and saving workflows on sheets.

We will provide an update in 30minutes.
Feb 10, 11:20 PST

Update - We are continuing to investigate some customer reports of delays in change-based automation rules executing. Users may experience delays upwards of 15 minutes after a change is made and an automation rule is executed. We will provide an update in 30minutes.
Feb 10, 10:57 PST

Investigating - We are currently investigating some customer reports of delays in change-based automation rules executing. We will provide an update in 30minutes.
Feb 10, 10:25 PST

Feb 9, 2021

No incidents reported.

Feb 8, 2021

No incidents reported.

Feb 7, 2021

No incidents reported.

Feb 6, 2021

No incidents reported.

Feb 5, 2021

No incidents reported.

Feb 4, 2021

No incidents reported.

Feb 3, 2021

No incidents reported.

Feb 2, 2021

Smartsheet Unavailable

Resolved - This incident has been resolved.
Feb 2, 18:31 PST

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Feb 2, 16:29 PST

Investigating - We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
Feb 2, 16:24 PST

Feb 1, 2021

Delays in Automated Actions and Notifications

Resolved - This incident has been resolved.
Feb 1, 13:25 PST

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Feb 1, 11:12 PST

Investigating - We are investigating reports that some customers may have experienced delays in automated actions and notifications. We have taken action and expect to see recovery shortly.
Feb 1, 08:43 PST

Jan 31, 2021

No incidents reported.

Jan 30, 2021

No incidents reported.

Jan 29, 2021

No incidents reported.

Jan 28, 2021

No incidents reported.

Jan 27, 2021

No incidents reported.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

Automation Rule Processing Delays

Resolved - This incident has been resolved.
Jan 25, 13:21 PST

Monitoring - In App Workflows have recovered and we are monitoring to ensure the continued stability of this feature.
Jan 25, 11:14 PST

Update - Notifications have fully recovered. In App Workflows is still experiencing delays and continues to recover.
Jan 25, 09:53 PST

Update - Our monitoring systems have detected a delay in automation rule processing. Users may experience delays receiving notifications and alerts.

We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Jan 25, 09:32 PST

Identified - Our monitoring systems have detected a delay in automation rule processing. Users may experience delays receiving notifications and alerts.

We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Jan 25, 08:40 PST

Smartsheet Latency

Resolved - This incident has been resolved.
Jan 25, 09:30 PST

Update - A fix has been implemented and our services have recovered. We will continue to monitor.
Jan 25, 08:20 PST

Update - We are continuing to investigate customer reports of increased latency when accessing the Smartsheet application. We will provide additional updates as they become available.
Jan 25, 08:05 PST

Monitoring - We have seen reports of some customers experiencing increased latency when accessing the Smartsheet application. Engineering has taken steps to mitigate and we are recovering
Jan 25, 07:27 PST