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Investigating some customer reports of ODBC Authorization Failed Errors when using Live Data Connector

Incident Report for Smartsheet

Postmortem

On May 8th 2024 we started to receive reports that the Live Data Connector was failing intermittently. Some users were unable to use ODBC to extract data from Smartsheet. At 12:29 pm PDT our engineers investigated an authorization issue with the feature. Our engineers were able to resolve the issue and the feature was fully functional by 2:21 pm PDT.

Posted May 08, 2024 - 16:31 PDT

Resolved

This incident has been resolved.

Posted May 08, 2024 - 16:30 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Posted May 08, 2024 - 14:38 PDT

Update

We are continuing to investigate some customer reports of ODBC Authorization Failed Errors when using Live Data Connector. We will provide an update in 60 minutes.

Posted May 08, 2024 - 14:16 PDT

Investigating

We are currently investigating some customer reports of ODBC Authorization Failed Errors when using Live Data Connector. We will provide an update in 60 minutes.

Posted May 08, 2024 - 13:20 PDT

This incident affected: Third Party Integrations.