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On June 27th, we determined that DNS caching was pointing to old infrastructure that had been torn down which was resulting in Auto provisioning of SCC projects failing for 100% of customers who tried to Auto Provision. For approximately 4 hours customers were unable to auto provision their SCC projects. The service was fully resolved at 2:04 pm pst and the queue backlog of jobs was processes.
Posted Jun 29, 2023 - 12:47 PDT
Resolved
This incident has been resolved.
Posted Jun 27, 2023 - 16:06 PDT
Monitoring
We have implemented a fix for failures with Control Center Auto-Provisioning. We are monitoring to ensure stability of the service.
Posted Jun 27, 2023 - 14:08 PDT
Investigating
We are currently investigating failures with Control Center Auto-Provisioning. We will provide an update in 60 minutes.
Posted Jun 27, 2023 - 13:23 PDT
This incident affected: Advance Capabilities (Control Center).
