Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Default branding appearing incorrectly
Incident
Report for Smartsheet
Postmortem
On July 10th, 2023 at 7:51 PM PDT, customers experienced an issue with branding appearing incorrectly in the web and desktop application. The Smartsheet team worked internally to fix the issue. The issue was resolved at 9:39 PM PDT.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the service for stability.
Update
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Update
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Identified
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Investigating
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.