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On July 10th, 2023 at 7:51 PM PDT, customers experienced an issue with branding appearing incorrectly in the web and desktop application. The Smartsheet team worked internally to fix the issue. The issue was resolved at 9:39 PM PDT.
Posted Jul 19, 2023 - 16:28 PDT
Resolved
This incident has been resolved.
Posted Jul 10, 2023 - 23:42 PDT
Monitoring
A fix has been implemented and we are monitoring the service for stability.
Posted Jul 10, 2023 - 21:42 PDT
Update
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Posted Jul 10, 2023 - 21:29 PDT
Update
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Posted Jul 10, 2023 - 20:59 PDT
Identified
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Posted Jul 10, 2023 - 20:29 PDT
Investigating
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
