Postmortem
On August 2nd, 2024 at 9:26 AM PDT, the index search service experienced a high error rate leading to unexpected issues for customers when trying to access Forms, Dashboards, WorkApps, and the Admin Center. After initial investigation our teams identified the source of the problem and began mitigation. By 9:40 AM errors began dropping back down. By 10:20 AM Forms, Dashboards, WorkApps, Admin Center identity reporting monitors were recovering and back to normal. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.
Posted Aug 04, 2024 - 07:40 PDT
Resolved
This incident has been resolved.
Posted Aug 02, 2024 - 12:14 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Aug 02, 2024 - 10:20 PDT
Update
We are continuing to investigate this issue.
Posted Aug 02, 2024 - 09:40 PDT
Investigating
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
Posted Aug 02, 2024 - 09:38 PDT
This incident affected: Notifications (Email Notifications, In App Notifications, Messaging App Notifications, Conversations), Developers and API (REST API, Webhooks, API Access Tokens), Help and Community (Smartsheet Website, Help Center, Community, Marketplace and Solutions Center, Smartsheet University, Customer Support Portal, In-App Chat), Advance Capabilities (Calendar, Control Center, Datamesh, Dynamic View, Pivot, WorkApps, DataTable), Core Application (Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards), Documents (Attachments, Document Builder, Document Proofing), Workflows (In App Workflows, Bridge by Smartsheet, Sharing), Administration and Audit (Admin Center, Event Reporting API, User and Group Management, Payments & Licensing, Activity Log), Connectors (Data Shuttle, Dynamics Connector, Jira Connector, Salesforce Connector, Tableau Connector, ServiceNow Connector), Resource Management (Resource Management, Smartsheet Resource Views), Apps (Desktop App, Mobile App), AI Tools, Search, Third Party Integrations, and Third Party Sign In (Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID).
