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Investigating Partial Outage for Logging into Smartsheet using SSO/SAML
Incident Report for Smartsheet

Starting at 5:32 a.m. PST, users reported errors attempting to use specific configurations of SAML SSO login. This was found to be related to an authentication change made earlier. That change was reverted, and full functionality was restored at 7:56 a.m. PST. Other login methods were not impacted by this issue.

Posted May 16, 2024 - 15:02 PDT

This incident has been resolved.
Posted May 16, 2024 - 08:29 PDT
We are currently investigating some customer reports of errors logging in with SAML/SSO. We will provide an update in 60 minutes.
Posted May 16, 2024 - 07:36 PDT
This incident affected: Authentication and Sign In (Single Sign On ( Company Credentials ), Sign in via Microsoft Azure AD).