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At approximately 2:10 pm Pacific Time on September 15th, 2022, customers began reporting delays and failures opening Reports in Smartsheet. Our teams investigated the issue, identified it was due to a bug in an automated backend process. The team mitigated the issue in the backend process and customers were able to resume loading reports at approximately 2:45 pm Pacific, the same day.
Posted Sep 28, 2022 - 15:11 PDT
Resolved
This incident has been resolved.
Posted Sep 15, 2022 - 16:58 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Sep 15, 2022 - 14:58 PDT
Investigating
We are currently investigating customer reports of some reports failing to load. We will provide an update in 60 minutes.
Posted Sep 15, 2022 - 14:29 PDT
This incident affected: Core Application (Reports).
