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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Smartsheet Unavailable
Incident Report for Smartsheet

Due to a database hardware defect, customers could not access the .com instance of Smartsheet from 3:01-3:10 PM PDT. This was mitigated by moving to a different database instance.

Posted Sep 29, 2023 - 17:33 PDT

This incident has been resolved.
Posted Sep 29, 2023 - 17:23 PDT
A fix has been implemented. We are monitoring to ensure the stability of the service.
Posted Sep 29, 2023 - 15:26 PDT
We are investigating customer reports of Smartsheet being unavailable. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Posted Sep 29, 2023 - 15:14 PDT
This incident affected: Core Application (Sheets, Sharing, Forms, Reports, Dashboards, Search, Mobile App, Conversations, Desktop App).