Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet app connectivity
Incident
Report for Smartsheet
Postmortem
On February 8th at 6:55am PST, we observed an unusually high API usage volume of database-intensive actions that caused exhaustion of resources and resulted in customers being unable to reach the Smartsheet service. Our engineers identified the cause and were able to reroute traffic. The service returned to a normal state at 7:25am PST.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure the stability of the service.
Update
We are continuing to investigate this issue. We will continue providing updates every 30 minutes and will send another notification to subscribers.
Investigating
We are currently investigating some customer reports of Smartsheet app connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
This incident affected: Core Application (Sheets, Sharing, Forms, Reports, Dashboards, Search, Mobile App, Conversations, Desktop App) and Authentication and Sign In (Smartsheet Login).