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WorkApps Unavailable
Incident Report for Smartsheet
Resolved
This incident has been resolved.
Posted Nov 25, 2020 - 16:47 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2020 - 14:45 PST
Update
Our team has identified the cause of the errors and is attempting to resolve it.

Users accessing WorkApps from a web browser will see the "503 Service Temporarily Unavailable."

Users attempting to access WorkApps via the Smartsheet Mobile apps will encounter the error message "Smartsheet.com is currently offline for system maintenance. Please check back again shortly."

We will continue to provide additional updates as they become available.
Posted Nov 25, 2020 - 10:13 PST
Identified
Our team has identified the cause of the "503 Service Temporarily Unavailable" error and is attempting to resolve it. We will provide additional updates as they become available.
Posted Nov 25, 2020 - 09:39 PST
Investigating
We are currently investigating reports of a "503 Service Temporarily Unavailable" when attempting to access Workapps. We will provide an update in 30 minutes.
Posted Nov 25, 2020 - 09:09 PST
This incident affected: Premium Apps (WorkApps).