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At 1:57pm PST an infrastructure configuration change caused issues with access to the application. The issue was promptly identified and resolved by 2:18pm PST. During that time, users may have experienced slow load times or failures when trying to load the Smartsheet application.
Posted Jan 17, 2025 - 16:39 PST
Resolved
Resolved - This incident has been resolved.
Posted Jan 17, 2025 - 14:22 PST
Investigating
We are investigating some customer reports of Smartsheet being slow and/or failing to load. We will continue to provide frequent updates as we work towards resolution.
Posted Jan 17, 2025 - 14:19 PST
This incident affected: Core Application (Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards).
