Smartsheet Status

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Login attempts failures

Incident Report for Smartsheet

Postmortem

On April 8th, 2025, starting around 6:10 AM PDT, some users experienced issues logging into and navigating Smartsheet. This was confirmed fully resolved for all users by 7:19 AM PDT. Our engineering teams quickly identified that a recent internal service deployment experienced an unexpected failure, impacting login methods and some application features. A rollback of this deployment was initiated, and full service was restored by approximately 7:19 AM PDT. We are reviewing our deployment processes and internal service dependencies to prevent future occurrences.

Posted Apr 08, 2025 - 11:18 PDT

Resolved

This incident has been resolved.

Posted Apr 08, 2025 - 07:27 PDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2025 - 07:07 PDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2025 - 07:02 PDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2025 - 07:00 PDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2025 - 06:59 PDT

Investigating

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

Posted Apr 08, 2025 - 06:58 PDT

This incident affected: Core Application (Smartsheet Login, Single Sign On ( Company Credentials )) and Third Party Sign In (Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID).