Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Smartsheet Unavailable

Incident Report for Smartsheet

Postmortem

On Oct 26, between 7:09 am PDT and 8:14 am PDT, customers encountered errors logging into Smartsheet and accessing Smartsheet. The team determined the root cause was due to a failing cache server. We added additional servers to mitigate the issue, throttled batch processing to reduce load, and replaced the failed server.

Posted Oct 26, 2021 - 20:36 PDT

Resolved

This incident has been resolved.

Posted Oct 26, 2021 - 10:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 26, 2021 - 08:14 PDT

Update

We are currently investigating some customer reports of Smartsheet being unavailable. We will provide an update in 30 minutes.

Posted Oct 26, 2021 - 08:03 PDT

Investigating

We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.

Posted Oct 26, 2021 - 07:32 PDT

This incident affected: Administration and Audit (Admin Center, Event Reporting API, User and Group Management, Payments & Licensing, Activity Log), Workflows (In App Workflows), Core Application (Sheets, Sharing, Forms, Reports, Dashboards, Search, Mobile App, Conversations), Developers and API (REST API, Webhooks), Notifications (Email Notifications, In App Notifications), Documents (Attachments, Document Proofing), Authentication and Sign In (Smartsheet Login, Single Sign On ( Company Credentials ), Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID), and Resource Management (Smartsheet Resource Views).