This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
On September 2nd, between 1:30 and 2:07 PM PT, some customers received errors when loading reports due to a high load on the report service that was caused by the execution of extremely large reports. After this execution, the system auto-recovered to a stable state by 2:07 PM.
Posted Sep 03, 2021 - 10:49 PDT
Resolved
This incident has been resolved.
Posted Sep 02, 2021 - 17:01 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of Reports.
Posted Sep 02, 2021 - 15:07 PDT
Identified
We have identified the issue and taking action to resolve. The service is recovering and we are continuing to monitor.
Posted Sep 02, 2021 - 14:38 PDT
Investigating
We are currently investigating some customer reports of being unable to open some Reports in Smartsheet. We will provide an update in 30 minutes.
Posted Sep 02, 2021 - 14:04 PDT
This incident affected: Core Application (Reports).
