Smartsheet Status

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PROD-AU home not loading

Incident Report for Smartsheet

Postmortem

Approximately on 3:15AM Pacific Standard Time February 22nd, 2026 in our Australia region, a deployment was performed to resolve a performance issue. However, a configuration required to validate session cookies was incorrectly specified, which caused the web app to become inaccessible after successful login. The issue was mitigated within 80 minutes by toggling a feature flag to reroute traffic back to a stable service and full functionality was restored by 4:35AM Pacific Standard Time February 22nd, 2026.

Posted Mar 06, 2026 - 17:02 PST

Resolved

This incident has been resolved.

Posted Feb 22, 2026 - 06:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 22, 2026 - 04:40 PST

Investigating

We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Posted Feb 22, 2026 - 04:17 PST

This incident affected: Core Application (Sheets, Reports, Dashboards) and Advance Capabilities (Dynamic View).