Smartsheet Status

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Form Submissions issue

Incident Report for Smartsheet

Postmortem

On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

Posted Mar 13, 2026 - 16:54 PDT

Resolved

Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

Posted Mar 04, 2026 - 15:42 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 03, 2026 - 10:19 PST

Update

This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

Posted Mar 03, 2026 - 09:52 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 03, 2026 - 09:47 PST

Investigating

We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Posted Mar 03, 2026 - 09:16 PST

This incident affected: Core Application (Forms).