Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
On October 26th at 06:00 AM Pacific Time, customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets.
Our operations team discovered a condition causing network saturation and took action to reduce the load on the system at 7:48 AM Pacific Time. The shutdown of these backend systems caused delays for Webhooks, Connectors (Jira and Salesforce integration), Resource Views, and updates.
This allowed the system to returned to a normal operational state by 09:09 AM Pacific Time. By 9:52 AM Pacific Time we determined system status had returned to normal and we resumed operations for the suspended services. We have continued to monitor systems since this time and they have operated as expected.
Our operations team discovered a condition causing network saturation and took action to reduce the load on the system at 7:48 AM Pacific Time. The shutdown of these backend systems caused delays for Webhooks, Connectors (Jira and Salesforce integration), Resource Views, and updates.
This allowed the system to returned to a normal operational state by 09:09 AM Pacific Time. By 9:52 AM Pacific Time we determined system status had returned to normal and we resumed operations for the suspended services. We have continued to monitor systems since this time and they have operated as expected.
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Identified
We have identified the problem and are continuing to work the issue.
Investigating
The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
This incident affected: Resource Management (Smartsheet Resource Views), Developers and API (Webhooks), Core Application (Sheets), and Connectors (Jira Connector).