Smartsheet Status
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Investigating errors using Login with Microsoft
Incident
Report for Smartsheet
Postmortem
On May 9th, 2024, we started to receive reports that the Login with Microsoft was failing and Smartsheet users were unable to use Login with Microsoft. At 3:03 pm PDT our engineers investigated an authentication issue with the feature. Our engineers were able to resolve the issue and the feature was fully functional by 7:35 pm PDT.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Investigating
We are continuing to investigate some customer reports of Authentication error: {0} using Login with Microsoft. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Update
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Identified
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Investigating
We are currently investigating some customer reports of Authentication error: {0} using Login with Microsoft. We will provide an update in 60 minutes.
This incident affected: Authentication and Sign In (Sign in via Microsoft Azure AD).