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503 Errors on File Upload

Incident Report for Smartsheet

Postmortem

Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service.

Upon investigation, a mitigation was implemented by redirecting traffic to a backup service. During this period, users may have noticed a temporary UI change and limited access to certain cloud upload options.

The service began stabilizing after the mitigation, with full functionality restored shortly thereafter. We continue to monitor the system and are reviewing the root cause to prevent future occurrences.

Posted Jul 11, 2025 - 13:41 PDT

Resolved

This incident is resolved.

Posted Jul 06, 2025 - 21:29 PDT

Monitoring

A mitigation has been implemented. You may notice a temporary UI change, and some cloud uploading options will be unavailable until the primary service is restored.

Posted Jul 06, 2025 - 19:20 PDT

Identified

We've identified an issue with the primary file uploading service and are switching to the backup. You may notice a temporary UI change until the primary service is restored.

Posted Jul 06, 2025 - 18:25 PDT

This incident affected: Digital Asset Management (Brandfolder) (Asset Upload).