Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Unable to access Smartsheet

Incident Report for Smartsheet

Postmortem

At 2:50 pm PDT on July 30th, 2024, we noticed that users couldn’t access Smartsheet due to issues with our AWS service provider. The issue was resolved by 5:20 pm PDT and users were able to access Smartsheet.

Posted Jul 30, 2024 - 19:29 PDT

Resolved

This incident has been resolved.

Posted Jul 30, 2024 - 19:28 PDT

Update

A fix has been implemented and we are monitoring to ensure continued stability,

Posted Jul 30, 2024 - 17:28 PDT

Monitoring

We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.

Posted Jul 30, 2024 - 16:42 PDT

Identified

We have identified the issue with our AWS service provider and will provide an update in 30 min.

Posted Jul 30, 2024 - 16:13 PDT

Update

We are investigating the issue with our service provider and will provide an update in 30 min.

Posted Jul 30, 2024 - 15:43 PDT

Investigating

We are currently investigating this issue.

Posted Jul 30, 2024 - 15:27 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2024 - 15:15 PDT

Identified

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Posted Jul 30, 2024 - 15:13 PDT

This incident affected: Notifications (Email Notifications, In App Notifications, Messaging App Notifications, Conversations), Developers and API (REST API, Webhooks, API Access Tokens), Help and Community (Smartsheet Website, Help Center, Community, Marketplace and Solutions Center, Smartsheet University, Customer Support Portal, In-App Chat), Advance Capabilities (Calendar, Control Center, Datamesh, Dynamic View, Pivot, WorkApps, DataTable), Core Application (Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards), Documents (Attachments, Document Builder, Document Proofing), Workflows (In App Workflows, Bridge by Smartsheet, Sharing), Administration and Audit (Admin Center, Event Reporting API, User and Group Management, Payments & Licensing, Activity Log), Connectors (Data Shuttle, Dynamics Connector, Jira Connector, Salesforce Connector, Tableau Connector, ServiceNow Connector), Apps (Desktop App, Mobile App), AI Tools, Search, Third Party Integrations, and Third Party Sign In (Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID).