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App-generated email delays

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted Jul 26, 2019 - 09:34 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Jul 25, 2019 - 20:26 PDT

Identified

The cause of this issue has been identified and a fix is being implemented.
Posted Jul 25, 2019 - 19:32 PDT

Update

We are continuing to investigate this issue.
Posted Jul 25, 2019 - 18:07 PDT

Investigating

Our monitoring systems have detected email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, Update and Approval requests.
We are investigating and will provide an update within the next 30 minutes.
Posted Jul 25, 2019 - 17:35 PDT
This incident affected: Notifications (Email Notifications).