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Errors with Dynamic Views with a report source

Incident Report for Smartsheet

Postmortem

Starting at 1:04 PM PT on June 23rd, 2025, some customers reported that they were seeing a "Bad Request" error when accessing Dynamic Views that have a report source. Our investigations revealed that the issue was stemming from an internal service deployment and we rolled back the deployment. The service fully recovered at 2:14 PM PT.

Posted Jun 24, 2025 - 22:21 PDT

Resolved

This incident has been resolved.
Posted Jun 23, 2025 - 17:03 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Jun 23, 2025 - 13:58 PDT

Investigating

We are currently investigating some customer reports of receiving a "Bad Request" error when accessing Dynamic Views that have a report source. We will continue to provide frequent updates as we work towards resolution.
Posted Jun 23, 2025 - 13:19 PDT
This incident affected: Advance Capabilities (Dynamic View).