Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
The previously unavailable sheets have been available for the past 2 months and we have completed our monitoring phase of this issue. We will continue to restore sheet history for any impacted sheets until all history has been restored.
Update
We are currently monitoring the Smartsheet application to make sure everything is operating normally.
Update
A small percentage of sheets stored in Smartsheet (fewer than 1/10 of 1%) became unavailable to users earlier this week.
A series of system failures resulted in this customer content becoming inaccessible through the Smartsheet application and API. Impacted customers experience issues loading the affected sheets and reports that reference them.
No data has been lost. Our operations team is in the process of recovering this customer content. These sheets represent billions of rows of data, requiring substantial recovery time.
We expect all affected sheets to become accessible today. Full history on these affected sheets may not be available today, and we will communicate further on the timeline to migrate this sheet history.
As impacted customer sheets are migrated successfully, Smartsheet support and customer success representatives are emailing sheet owners.
If you are experiencing a loading issue with a sheet and have not yet contacted our support team, please do so by emailing support@smartsheet.com.
A series of system failures resulted in this customer content becoming inaccessible through the Smartsheet application and API. Impacted customers experience issues loading the affected sheets and reports that reference them.
No data has been lost. Our operations team is in the process of recovering this customer content. These sheets represent billions of rows of data, requiring substantial recovery time.
We expect all affected sheets to become accessible today. Full history on these affected sheets may not be available today, and we will communicate further on the timeline to migrate this sheet history.
As impacted customer sheets are migrated successfully, Smartsheet support and customer success representatives are emailing sheet owners.
If you are experiencing a loading issue with a sheet and have not yet contacted our support team, please do so by emailing support@smartsheet.com.
Identified
A limited number of users have been affected by a recurrence of this morning's server issue. We are working to restore service to affected users. Thank you again for your patience.
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Investigating
The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
This incident affected: Notifications (Email Notifications), Core Application (Single Sign On ( Company Credentials ), Sheets, Reports), Resource Management (Smartsheet Resource Views), and Search.