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Webhooks and Workflow Rules Delays

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted Apr 19, 2019 - 06:02 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of workflow rules.
Posted Apr 16, 2019 - 14:46 PDT

Update

It appears the webhooks issue has been be resolved. We will continue to monitor for 24 hours.
We're continuing to work to mitigate delays with workflow rules and will provide another update in 2 hours.
Posted Apr 16, 2019 - 13:30 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted Apr 16, 2019 - 12:39 PDT

Update

We're continuing to investigate and will provide another update in 2 hours.
Posted Apr 16, 2019 - 10:45 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted Apr 16, 2019 - 10:15 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted Apr 16, 2019 - 09:45 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted Apr 16, 2019 - 09:15 PDT

Investigating

Our monitoring systems have detected a delay in webhooks and automation rules.
We are investigating and will provide an update within the next 30 minutes.
Posted Apr 16, 2019 - 08:43 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Apr 15, 2019 - 10:51 PDT

Identified

The cause of this issue has been identified and a fix is being implemented.
Posted Apr 15, 2019 - 10:34 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted Apr 15, 2019 - 10:15 PDT

Update

We're continuing to investigate and will provide another update in 30 minutes.
Posted Apr 15, 2019 - 09:45 PDT

Investigating

Our monitoring systems have detected a delay in webhooks and automation rules.
We are investigating and will provide an update within the next 30 minutes.
Posted Apr 15, 2019 - 09:06 PDT
This incident affected: Developers and API (Webhooks).