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Search, autocomplete, and search public API were not working as expected starting at 6:58 AM PST on Nov 14, 2023. Our team identified an issue with the distribution of data across our servers. We resolved the issue at 8:48 AM PST and restored the affected services. We will continue to monitor to ensure it is resolved.
Posted Nov 14, 2023 - 10:50 PST
Resolved
This incident has been resolved.
Posted Nov 14, 2023 - 10:49 PST
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Nov 14, 2023 - 08:49 PST
Update
We are continuing to investigate this issue. We will provide an update in 30 minutes.
Posted Nov 14, 2023 - 08:09 PST
Investigating
We are currently investigating reports of customers unable to search in Smartsheet. We will provide an update in 30 minutes.
Posted Nov 14, 2023 - 07:39 PST
This incident affected: Core Application (Search).
