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On October 1st, 2024, at 9:30 AM PT, we began investigating reports of users experiencing access errors when uploading new assets or new versions of assets. We identified the cause within our partner service and implemented a mitigation which allowed uploads to resume successfully. Service was fully restored on October 10th, 2024 at 2:00pm PT.
Posted Oct 28, 2024 - 14:23 PDT
Resolved
This issue has been resolved.
Posted Oct 01, 2024 - 16:35 PDT
Update
We are continuing to investigate the issue.
Posted Oct 01, 2024 - 14:42 PDT
Update
We are continuing to investigate the issue.
Posted Oct 01, 2024 - 13:00 PDT
Investigating
We have identified an issue where some users may be intermittently unable to access assets once uploaded. A fix is being implemented.
Posted Oct 01, 2024 - 12:03 PDT
This incident affected: Digital Asset Management (Brandfolder) (Core Application).
