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Delays in Email Notifications
Incident Report for Smartsheet

On March 1st at approximately 2:35 pm PDT, Smartsheet detected a 30 minute delay with email and in-app notifications. In-app notifications recovered at approximately 3:30 pm PDT. Email notifications were seeing a 30 minute delay from 2:35 pm PDT until approximately 5:00 pm PDT. The email queue was fully drained at 5:09 pm PDT and no additional customer impact was observed.

Posted Mar 15, 2023 - 10:04 PDT

This incident has been resolved.
Posted Mar 01, 2023 - 19:26 PST
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Mar 01, 2023 - 17:21 PST
We are currently investigating some customer reports of delays in email notifications. We will provide an update in 60 minutes.
Posted Mar 01, 2023 - 16:20 PST
This incident affected: Notifications (Email Notifications, In App Notifications, Messaging App Notifications).