Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Investigating Customer Support Portal Issues

Incident Report for Smartsheet

Postmortem

On June 24, 2025, at 11:22 AM PST, the customer support portal experienced downtime for approximately 64 minutes due to a Salesforce deployment. The portal became accessible again at 12:26 PM PST, following the completion of the deployment. During the downtime, from 11:22 AM to 12:26 PM PST, users were unable to access, create, or edit support cases. However, the core Smartsheet application continued to operate without any interruptions during this time.

Posted Jun 24, 2025 - 16:53 PDT

Resolved

This incident has been resolved.

Posted Jun 24, 2025 - 14:33 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability.

Posted Jun 24, 2025 - 12:25 PDT

Investigating

We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime.

We will continue to provide frequent updates as we work towards resolution.

Posted Jun 24, 2025 - 11:43 PDT

This incident affected: Help and Community (Customer Support Portal).