Smartsheet Status
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Some sheets are read-only and unable to provision some projects in Smartsheet Control Center
Incident
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Postmortem
On Sep 27th, between 11:00am and 2:30pm PT some customers experienced that sheets with a large number of sheet links became read-only and could not be edited. Some customers were also unable to provision projects using Smartsheet Control Center. A fix has been implemented and we are monitoring to ensure continued stability of the service.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Identified
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Update
We are continuing to investigate the issue. We will provide an update in 30 minutes.
Update
We are continuing to investigate the issue. We will provide an update in 30 minutes.
Update
We are continuing to investigate the issue. We will provide an update in 30 minutes.
Investigating
We are currently investigating some customer reports of sheets being read-only. We are also investigating reports of customers being unable to provision new projects in Smartsheet Control Center. We will provide an update in 30 minutes.
This incident affected: Core Application (Sheets) and Premium Apps (Control Center).