Smartsheet Status

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Email delays

Incident Report for Smartsheet

Postmortem

On March 27th, 2021 between 1:04 PDT and 7:32 PDT, we were unable to send a subset of emails due to an expired SSL certificate. The certificate was updated and emails began processing at 7:32 PDT. 72K emails were delayed during this window, and we fully recovered at 8:24 PST. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

We continue to prioritize investments to scale our networking, compute, security, and other infrastructure, as well as our technical management processes that enable us to consistently deliver great experiences for our customers.

Posted Mar 31, 2021 - 10:45 PDT

Resolved

This incident has been resolved.

Posted Mar 27, 2021 - 21:44 PDT

Update

We are continuing to monitor for any further issues.

Posted Mar 27, 2021 - 20:45 PDT

Update

A fix has been implemented and delayed emails have been delivered. We are monitoring to ensure continued stability of this feature.

Posted Mar 27, 2021 - 20:44 PDT

Monitoring

We have implemented a fix and the service is recovering. We are continuing to monitor.

Posted Mar 27, 2021 - 19:42 PDT

Update

We have identified the issue and are implementing a fix.

Posted Mar 27, 2021 - 19:23 PDT

Identified

We have identified the issue and taking action to resolve.

Posted Mar 27, 2021 - 18:42 PDT

Investigating

We are currently investigating some customer reports of email delays. We will provide an update in 30 minutes.

Posted Mar 27, 2021 - 18:10 PDT

This incident affected: Notifications (Email Notifications).