Intermittent Sign In and Load Issues
Incident
Report for Smartsheet
Postmortem
On May 6th, 2021 at 11:10 PDT, a few customers were not able to sign in or load Smartsheet. Based on our investigation, this was due to an issue with a DNS provider. We immediately contacted the DNS provider. The DNS provider was partially down and impacted multiple websites and services.
On May 6th, 2021 at 13:40 PDT the DNS provider was back to 100% and customers no longer had any issues.
Resolved
This incident has been resolved.
Monitoring
DNS providers have confirmed that they're recovered. We are monitoring to ensure continued stability of these services.
Investigating
We are investigating reports of some customers not being able to sign in or load Smartsheet. Based on our investigation, this is due to an issue with a DNS provider. We are working with the DNS providers on this issue. We will provide an update in 30 minutes.
This incident affected: Authentication and Sign In (Smartsheet Login).