Smartsheet Status

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Delays in Resource Management updates

Incident Report for Smartsheet

Postmortem

Between July 5, 2022 4 pm PDT and July 6, 2022 6 pm PDT, RM by Smartsheet had degraded performance in processing some actions. Upon making updates to resource management schedules, customers experienced delays in receiving email notifications and activity feed updates, and processing of webhooks. We resolved the issue by increasing the capacity of the system processing these actions. The backlog of pending actions was cleared at July 8, 2022 8:45 pm PDT.
We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

Posted Jul 11, 2022 - 10:22 PDT

Resolved

This incident has been resolved.

Posted Jul 07, 2022 - 17:06 PDT

Update

A mitigation is underway and we are monitoring to ensure continued stability of the Resource Management service.

Posted Jul 07, 2022 - 15:05 PDT

Monitoring

Starting at 4pm PST on July 5, 2022, RM by Smartsheet had degraded performance in processing some actions. As of 6pm PST on July 6th, 2022, all in-app processing has recovered. However, email notifications, webhooks and activity feed processing are still experiencing delays.

Posted Jul 06, 2022 - 18:37 PDT

Identified

We have identified the root cause and implemented mitigation steps. We are monitoring for further stability of the service.

Posted Jul 06, 2022 - 13:25 PDT

Update

We are continuing to investigate and will provide an update within 60 minutes.

Posted Jul 06, 2022 - 12:26 PDT

Update

We are continuing to investigate and will provide an update within 60 minutes.

Posted Jul 06, 2022 - 11:26 PDT

Investigating

We are seeing customer reports of delays in updates to resource management schedules. We are investigating and will provide an update within 60 minutes.

Posted Jul 06, 2022 - 10:53 PDT

This incident affected: Resource Management (Resource Management).