This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Between July 5, 2022 4 pm PDT and July 6, 2022 6 pm PDT, RM by Smartsheet had degraded performance in processing some actions. Upon making updates to resource management schedules, customers experienced delays in receiving email notifications and activity feed updates, and processing of webhooks. We resolved the issue by increasing the capacity of the system processing these actions. The backlog of pending actions was cleared at July 8, 2022 8:45 pm PDT.
We are making improvements based on our learnings from the incident to avoid similar incidents in the future.