Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
Our caching system was halted due to system memory pressure caused by an unrelated OS component. The cache was automatically restarted, but there is no mechanism in place to automatically attempt to reload the caches after a restart. The cache load began at 0620 PST and continued until 0850 when we reached our minimum safe levels. In the interim our application operated in a degraded state. Recent infrastructure improvements delivered with the data center flip allowed the continued use and operation of the platform. Once we had achieved an expected minimum safe level of cache readiness we recovered the application servers from their degraded "failsafe" state, and the application recovered within seconds.
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Identified
We've identified the cause of recent technical issues on Smartsheet and are working on it right now.
Investigating
The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
This incident affected: Core Application (Sheets).