Microsoft Authentication issues
Incident
Report for Smartsheet
Postmortem
On March 15, 2021 at 12:15pm PDT, Microsoft deployed a problematic update to Azure Active Directory and encountered technical difficulties rolling it back. This led to issues for Smartsheet users 1) signing in to Smartsheet via Microsoft Azure AD, 2) creating in-app workflows that sent alerts to Teams (no issues running workflows), and 3) running Data Uploader workflows that used OneDrive as a source. At approximately 2:12pm PDT Microsoft rolled out a mitigation. At 3:34pm PDT the components listed above were confirmed to be no longer impacted and the incident was resolved.
Resolved
This incident has been resolved.
Update
We are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Update
We are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Monitoring
Microsoft Azure has implemented a fix and we are monitoring to ensure continued stability of these features. See: https://status.azure.com/en-us/status.
Identified
We have identified issues signing in via Microsoft Azure AD, creating automated workflows that send alerts to Teams, and running Data Uploader workflows that use OneDrive as a source. See: https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
Investigating
We are currently investigating intermittent issues signing in via Microsoft Azure AD per https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
This incident affected: Workflows (In App Workflows), Connectors (DataUploader), and Authentication and Sign In (Sign in via Microsoft Azure AD).