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Smartsheet Status

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Unable to Search
Incident Report for Smartsheet
Postmortem

On December 15th, 2023 at 9:06am, some customers were unable to use the search function in Smartsheet. Our engineers were able to identify and resolve the issue by 12:10pm. After this resolution, customers were able to use search as usual again.

Posted Dec 20, 2023 - 11:42 PST

Resolved
This incident has been resolved.
Posted Dec 15, 2023 - 13:54 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2023 - 11:50 PST
Update
We have identified the issue are taking action to resolve. We will continue to monitor the situation. We will provide an update in 30 minutes.
Posted Dec 15, 2023 - 11:28 PST
Update
We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes.
Posted Dec 15, 2023 - 10:51 PST
Update
We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes
Posted Dec 15, 2023 - 10:19 PST
Identified
We have identified the issue are taking action to resolve. We will continue to monitor. We will provide an update in 30 minutes.
Posted Dec 15, 2023 - 09:49 PST
Investigating
We are currently investigating some customer reports of being unable to search in Smartsheet. We will provide an update in 30 minutes.
Posted Dec 15, 2023 - 09:19 PST
This incident affected: Search.