This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Summary:
A database restart caused the initial outage. During the following hour, the system was unresponsive for short periods of time as the application and cache came fully back online.
Details:
The database encountered a race condition resulting in an unplanned restart. As the database was brought back online, the query cache needed to rebuild. This generated high disk activity and the system encountered timeouts. These timeouts manifested as intermittent failures of sheet saves and sheet loads.The system performed as expected once the query cache instantiation was completed.
Posted Dec 12, 2014 - 17:08 PST
Resolved
Great news! Smartsheet is back up. Thanks for your patience.
Posted Dec 10, 2014 - 19:16 PST
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Posted Dec 10, 2014 - 16:20 PST
Investigating
The Smartsheet Application is currently experiencing some technical issues. Rest assured we're aware of the issue and are working on it right now. We should be back online shortly. Thanks for your patience.
Posted Dec 10, 2014 - 16:09 PST
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Posted Dec 10, 2014 - 14:39 PST
Identified
We've identified the cause of recent technical issues on Smartsheet and are working on it right now. We'll be back shortly. Thanks for your patience.
Posted Dec 10, 2014 - 14:36 PST
Investigating
The Smartsheet Application is currently experiencing some technical issues. Rest assured we're aware of the issue and are working on it right now. We should be back online shortly. Thanks for your patience.
Posted Dec 10, 2014 - 14:28 PST
This incident affected: Core Application (Sheets).
