Smartsheet Logo

Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Slow Load Times Error

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted Feb 13, 2020 - 14:11 PST

Monitoring

We have determined that our customers using services provided by Cisco Umbrella, formerly OpenDNS, are having trouble using our services. If you are a Cisco Umbrella customer and are having issues accessing SmartSheet, please open a support case with Cisco Umbrella in addition to your support case with Smartsheet.
Posted Feb 12, 2020 - 14:40 PST

Update

We are continuing to investigate an issue affecting some customers ability to access Smartsheet. Our team is working with those affect customers to identify the cause. We will provide additional updates as they become available.
Posted Feb 12, 2020 - 14:14 PST

Update

We are continuing to investigate this issue and will provide an update in the next 30 minutes.
Posted Feb 12, 2020 - 12:47 PST

Update

We are continuing to investigate this issue and will provide an update in the next 30 minutes.
Posted Feb 12, 2020 - 12:12 PST

Investigating

We are currently investigating an issue where some users are getting a slow load times error message when attempting to access app.smartsheet.com. We will provide an update in the next 30 minutes.
Posted Feb 12, 2020 - 11:37 PST
This incident affected: Core Application (Sheets).