This incident has been resolved.

We have determined that our customers using services provided by Cisco Umbrella, formerly OpenDNS, are having trouble using our services. If you are a Cisco Umbrella customer and are having issues accessing SmartSheet, please open a support case with Cisco Umbrella in addition to your support case with Smartsheet.

We are continuing to investigate an issue affecting some customers ability to access Smartsheet. Our team is working with those affect customers to identify the cause. We will provide additional updates as they become available.

We are continuing to investigate this issue and will provide an update in the next 30 minutes.

We are continuing to investigate this issue and will provide an update in the next 30 minutes.

We are currently investigating an issue where some users are getting a slow load times error message when attempting to access app.smartsheet.com. We will provide an update in the next 30 minutes.