Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Intermittent Errors

Incident Report for Smartsheet

Postmortem

On February, 1st 1:30 am PST, there were initial reports of errors when accessing Smartsheet assets. The error appeared intermittently when users loaded or saved sheets, reports, dashboards, and automations as well as when running Bridge workflows or making API calls. Some errors could be ignored or retried to successfully load assets or save changes. Our engineers were able to identify the root cause and deploy a fix to resolve the issue at 7:55 am PST.

Posted Feb 01, 2024 - 10:35 PST

Resolved

This incident has been resolved.

Posted Feb 01, 2024 - 10:24 PST

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Posted Feb 01, 2024 - 08:23 PST

Identified

We have identified the issue and taken action to resolve.

Posted Feb 01, 2024 - 08:22 PST

Investigating

We are currently investigating errors when loading reports. An error will occur upon opening a report, however users can proceed to close the error and access the report successfully. We will provide an update in 60 minutes.

Posted Feb 01, 2024 - 07:05 PST

This incident affected: Developers and API (REST API), Workflows (In App Workflows, Bridge by Smartsheet), and Core Application (Sheets, Reports, Dashboards).