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Some reports and report widgets not loading intermittently

Incident Report for Smartsheet

Postmortem

On 10/4/22 from 1:15PM to 2:53PM PST, some reports and report widgets intermittently did not load. The issue is now resolved, and we are taking steps to help ensure this doesn't occur in the future.

Posted Oct 04, 2022 - 19:20 PDT

Resolved

This incident has been resolved
Posted Oct 04, 2022 - 17:14 PDT

Monitoring

Reports are now loading normally and we are monitoring to ensure continued stability of the service.
Posted Oct 04, 2022 - 15:14 PDT

Investigating

We are currently investigating customer feedback that some reports or report widgets in dashboards aren't loading. The issue is intermittent, and reloading the report can help it to load. We will provide an update in 60 minutes.
Posted Oct 04, 2022 - 14:39 PDT
This incident affected: Core Application (Reports, Dashboards).