Smartsheet Status

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Automated Workflows Delayed

Incident Report for Smartsheet

Postmortem

Our workflow processing system experienced delays of up to 38 minutes on Monday, October 28th between 6:45am PT and 10:05am PT due to increased database load. Our team has resolved the issue and implemented safeguards to prevent future occurrences. All workflows were processed successfully and systems are now operating normally.

Posted Nov 05, 2024 - 13:42 PST

Resolved

This incident has been resolved.

Posted Oct 28, 2024 - 12:21 PDT

Monitoring

We have implemented a fix and are monitoring the results.

Posted Oct 28, 2024 - 10:17 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 28, 2024 - 09:56 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 28, 2024 - 09:23 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 28, 2024 - 08:53 PDT

Identified

We have identified an issue causing automated workflows to be delayed and are taking action to resolve. We will continue to provide frequent updates as we work towards resolution.

Posted Oct 28, 2024 - 08:30 PDT

This incident affected: Workflows (In App Workflows).