Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Data Shuttle

Incident Report for Smartsheet

Postmortem

On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI.

Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT.

We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

Posted Aug 27, 2025 - 10:44 PDT

Resolved

This incident has been resolved.

Posted Aug 27, 2025 - 10:44 PDT

Monitoring

A fix has been Implemented and we are monitoring the results.

Posted Aug 27, 2025 - 07:47 PDT

Update

We are continuing to investigate this issue.

Posted Aug 27, 2025 - 06:44 PDT

Investigating

We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.

Posted Aug 27, 2025 - 06:43 PDT

This incident affected: Connectors (Data Shuttle).