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Sending sheets as attachment emails not arriving

Incident Report for Smartsheet

Resolved

This issue has been resolved.
Posted Jan 08, 2019 - 17:11 PST

Monitoring

A fix has been implemented for sending sheets as an attachment. Emails are starting to flow out as our systems catch up. We will continue to monitor our systems to ensure stability of the platform.
Posted Jan 08, 2019 - 12:33 PST

Investigating

We're currently experiencing issues with system generated emails in Smartsheet. Specifically, sending a sheet as a PDF or Excel attachment.
We're aware of the issue and are working to get it fixed right away. Thank you for your patience.
Posted Jan 08, 2019 - 11:21 PST
This incident affected: Notifications (Email Notifications).