Microsoft Authentication Failures
Incident
Report for Smartsheet
Postmortem
On April 1, 2021 at 2:27 PM PDT, Microsoft experienced a DNS issue that impacted multiple Microsoft services. This led to issues for Smartsheet users 1) signing in to Smartsheet via Microsoft Azure AD, 2) creating in-app workflows that sent alerts to Teams (no issues running workflows), and 3) running Data Uploader workflows that used OneDrive as a source. At approximately 3:31 PM PDT Microsoft DNS started to recover. At 3:41 PM PDT the components listed above were confirmed to be no longer impacted and the incident was resolved
Resolved
This incident has been resolved.
Monitoring
Microsoft-integrated services in Smartsheet have recovered. We are monitoring to ensure continued stability of these services.
Update
The Microsoft outage is still ongoing and continues to affect Smartsheet services that are integrated with Microsoft.
See the Microsoft Status Page here: https://status.azure.com/en-us/status.
We will provide an update in 30 minutes.
See the Microsoft Status Page here: https://status.azure.com/en-us/status.
We will provide an update in 30 minutes.
Identified
We have identified issues signing in via Microsoft Azure AD, creating automated workflows that send alerts to Teams, and running Data Uploader workflows that use OneDrive as a source. See:
https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
This incident affected: Connectors (DataUploader), Workflows (In App Workflows), and Authentication and Sign In (Sign in via Microsoft Azure AD).