Smartsheet Logo

Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Microsoft Authentication Failures

Incident Report for Smartsheet

Postmortem

On April 1, 2021 at 2:27 PM PDT, Microsoft experienced a DNS issue that impacted multiple Microsoft services. This led to issues for Smartsheet users 1) signing in to Smartsheet via Microsoft Azure AD, 2) creating in-app workflows that sent alerts to Teams (no issues running workflows), and 3) running Data Uploader workflows that used OneDrive as a source. At approximately 3:31 PM PDT Microsoft DNS started to recover. At 3:41 PM PDT the components listed above were confirmed to be no longer impacted and the incident was resolved

Posted Apr 02, 2021 - 11:26 PDT

Resolved

This incident has been resolved.
Posted Apr 01, 2021 - 17:39 PDT

Monitoring

Microsoft-integrated services in Smartsheet have recovered. We are monitoring to ensure continued stability of these services.
Posted Apr 01, 2021 - 15:40 PDT

Update

The Microsoft outage is still ongoing and continues to affect Smartsheet services that are integrated with Microsoft.

See the Microsoft Status Page here: https://status.azure.com/en-us/status.

We will provide an update in 30 minutes.
Posted Apr 01, 2021 - 15:20 PDT

Identified

We have identified issues signing in via Microsoft Azure AD, creating automated workflows that send alerts to Teams, and running Data Uploader workflows that use OneDrive as a source. See:
https://status.azure.com/en-us/status. We will provide an update in 30 minutes.
Posted Apr 01, 2021 - 14:50 PDT
This incident affected: Workflows (In App Workflows), Connectors (Data Shuttle), and Third Party Sign In (Sign in via Microsoft Azure AD).