Unable to Access Dynamic View
Incident
Report for Smartsheet
Postmortem
On 3/10/2021 between 1:27PM and 4:36PM PST, there was a login bug affecting a small number of Dynamic View users. If a Dynamic View owner logged in during this time, their views became inaccessible to other users. To help resolve the issue, at 8:34PM PST we logged out the affected users. We individually contacted the Dynamic View owners affected to inform them that they need to log back into Dynamic View in order to restore their team’s access to their views.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
If the owner of one or more Dynamic Views accessed Dynamic View between 1:27PM - 4:36PM PST today, then their Dynamic Views would stop loading for shared users. Dynamic View owners can resolve the issue by logging back into the Dynamic View Application.
If the owner of one or more Dynamic Views accessed Dynamic View between 1:27PM - 4:36PM PST today, then their Dynamic Views would stop loading for shared users. Dynamic View owners can resolve the issue by logging back into the Dynamic View Application.
Identified
We have identified the issue. If the owner of one or more Dynamic Views accessed Dynamic View between 1:27PM - 4:36PM PST today, then their Dynamic Views would stop loading for shared users. Dynamic View owners can resolve the issue by logging out and logging back into the Dynamic View Application.
The team is continuing to work to resolve this issue and will provide additional updates as they become available.
The team is continuing to work to resolve this issue and will provide additional updates as they become available.
Update
Our team is continuing to investigate some customer reports of not being able to access their Dynamic View. We will provide another update in 30 minutes.
Investigating
We are currently investigating some customer reports of not being able to access their Dynamic View. We will provide an update in 30 minutes.
This incident affected: Premium Apps (Dynamic View).