Smartsheet Logo

Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
Smartsheet Performance Issues
Incident Report for Smartsheet
Postmortem

On 10/5/2022, from 08:03 AM to 12:30 PM PDT, customers reported that some sheets and reports were failing to load correctly. We also received customer reports that some forms were experiencing a delay in processing form submissions. Our teams investigated and identified the issue in an automated backend process. The team mitigated the problem, and customers could resume loading Sheets and Reports. Forms submissions also caught up on the delay in processing form submissions.

Posted Oct 06, 2022 - 06:42 PDT

Resolved
This incident has been resolved.
Posted Oct 05, 2022 - 15:30 PDT
Monitoring
The performance of the service is back to normal. We are continuing to monitor to ensure continued stability of the service.
Posted Oct 05, 2022 - 12:53 PDT
Update
We have identified the issues with some sheets, reports and form submissions. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Posted Oct 05, 2022 - 12:04 PDT
Identified
We have identified the issues with some sheets and form submissions. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Posted Oct 05, 2022 - 11:22 PDT
Update
We are continuing to investigate this issue. We will post another update in 60 minutes.
Posted Oct 05, 2022 - 10:22 PDT
Update
We are continuing to investigate this issue. We will post another update in 60 minutes.
Posted Oct 05, 2022 - 09:23 PDT
Investigating
We are currently investigating some customer reports of issues with sheets and form submissions. We will provide an update in 60 minutes.
Posted Oct 05, 2022 - 08:22 PDT
This incident affected: Core Application (Sheets, Forms, Reports).